FG Barnes Group Reviews 

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff for being exceptionally helpful, informative, and kind, with many highlighting individual employees for outstanding support. The sales team is also praised for friendly, personal service and responsiveness, leading to positive car purchasing experiences. However, some customers noted significant dissatisfaction with product quality and reliability, as vehicles developed serious faults or recurring issues. A portion of people reported poor customer service, including unreturned calls, missed appointments, rude staff, and a lack of communication or resolution. Appalling service and issues with vehicle condition not accurately disclosed before purchase were also mentioned.See more

Reviews shaping this summary

After a breakdown my car was taken to F G Barnes for repair. Although under warrenty my car company (Nissan) were absolutely useless when dealing with the problem. The staff at F G Barnes, particularl... See more

We purchased a Jaecoo from FG Barnes Guildford. Sadly i had small accident in the car and needed it to be inspected urgently. Fraser in the customer service department was excellent in making arrangem... See more

Staff are absolutely amazing, so helpful and informative and kind. Couldn't do enough to help me. Very very reasonable price and the service they deliver is outstanding. Couldn't recommend them highly... See more

Had an appointment today with Danny. Fantastic customer service and efficient knowledge of the vehicle. Danny was extremely helpful and very approachable. I am extremely grateful for his help. I... See more