After a breakdown my car was taken to F G Barnes for repair. Although under warrenty my car company (Nissan) were absolutely useless when dealing with the problem. The staff at F G Barnes, particularl... See more
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Review summary
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Reviews shaping this summary
We purchased a Jaecoo from FG Barnes Guildford. Sadly i had small accident in the car and needed it to be inspected urgently. Fraser in the customer service department was excellent in making arrangem... See more
Staff are absolutely amazing, so helpful and informative and kind. Couldn't do enough to help me. Very very reasonable price and the service they deliver is outstanding. Couldn't recommend them highly... See more
Had an appointment today with Danny. Fantastic customer service and efficient knowledge of the vehicle. Danny was extremely helpful and very approachable. I am extremely grateful for his help. I... See more
Company details
Written by the company
The FG Barnes Group offers a range of car brands in Guildford. Operating in the South East of England, offering new and used cars, as well as Aftersales and Motability.
Contact info
GU1 1RT, Guildford, United Kingdom
- fgbarnes.co.uk
3.2
Average
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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They were very helpful from the time we…
They were very helpful from the time we walked in till the end they answered everything we asked to the full and could not be more helpful very friendly and efficient
26 March 2024
Reply from FG Barnes Group
Thank you Denise for your five star review, we're so glad to hear we could help find the right vehicle for you and that we were able to answer all your queries. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
R J G.It was a good to talk with Ian as I…
It was a good to talk with Ian as I have dealt with before and it was great to talk to him about the car.thank you Mr Robert Gough
26 March 2024
Reply from FG Barnes Group
Thank you Robert for your five star review, we're very happy to hear you had such a positive experience with us whilst choosing your new car and we could answer all your questions. We will be sure to pass your kind comments onto Ian. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you in the near future!
Collection could be better.
Sale was fine. On collection carpets not in car. After spending £14,000 thought they would have at least given us a full tank of petrol. Instead we were told there’s a garage just outside where I had to put £65 worth in.
19 March 2024
Reply from FG Barnes Group
Thank you Stephen for your review and feedback, we're sorry to hear you felt you had a bad experience with your new vehicle. After speaking to our sales executive about this issue, they did confirm to us that fuel had been put in the vehicle already before collection and that it was explained that if you needed more this would have to be done on your side. In addition, most of the cars here at Vauxhall don't come with floor mats and that we had offered the best discount possible that we were able to authorise. Please feel free to contact us on the following number, 01483 885885 and one of our team will be more than happy to discuss the matter with you further. Once again we do apologise.
Alex Bax was brilliant
Alex Bax was brilliant in dealing with everything from start to finish.100% TOP MAN.
11 March 2024
Reply from FG Barnes Group
Thank you Keith for your five star review, we're so happy to hear that the whole process and journey was made easy for you and that we were able to answer all your questions. We will be sure to pass your kind comments onto Alex. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Reply from FG Barnes Group
Thank you Lorna for your five star review, we're very happy to hear you had such a good experience with us and that we could help answer all your questions. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Reply from FG Barnes Group
Thank you Brian for your five star review, we're very glad to hear you had such a good experience with us and that we could answer all your questions. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Nissan Guildford, we hope to see you again in the near future.
Very straight forward process
Very straight forward process. Mohammed was very helpful and explained each step
6 March 2024
Reply from FG Barnes Group
Thank you John for your five star review, we're very happy to hear that you had such a positive experience with us and that the whole process of choosing your new vehicle was made easy for you. We will be sure to pass your kind comments onto Mohammed. Once again thank you for choosing FG Barnes Nissan Guildford, we hope to see you again in the near future.
Improve communication
I have used FG Barnes on several occassions and I am generally happy with the work they do. But they need to communicate with me better. whenever I bring my car in, I need to leave it with them and walk into town to amuse myself whilst the work is done and wait for them to call me to let me know it's ready to collect. However, every time, I have to either call them or just turn up as it gets near to closing time.
13 December 2023
Reply from FG Barnes Group
Thank you Scott for your four star review, we're very glad to hear you continue to use us for any car work you may require, we really appreciate your loyalty. Thank you for the feedback in regards to the improvement of the communication and keeping updated on the car's progress, we will be sure to pass this onto the team. Once again thank you for choosing FG Barnes Guildford, hopefully next time we can make this a five star experience for you!
Friendly and helpful
Our sales guy Mohammed was very helpful, friendly and patient with us, great choice of cars on the forecourt.
6 March 2024
Reply from FG Barnes Group
Thank you Iain for your five star review, we're very happy to hear you had such a good experience with us and that you was impressed with the variety of vehicles to choose from. We will be sure to pass your kind comments onto Mohammed. Once again thank you for choosing FG Barnes Nissan Guildford, we hope you enjoy your new purchase.
Friendly and helpful staff.
23 January 2024
Reply from FG Barnes Group
Thank you Barbara for your five star review, we're very glad to hear you had such a positive experience with us and we could help answer all your questions. We will be sure to pass your kind comments back onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Excellent service
Polite, knowledgeable staff, vehicle fitted in at relatively short notice, also had the use of a curtesy car for the day as it was a lengthy software update.
Only negative, the vehicle was in for a service one month ago, and the update was not picked up then. However as the service was a while you wait appointment and the software update would take most of the day, the vehicle would need to be rebooked in anyway.
4 March 2024
Reply from FG Barnes Group
Thank you Mrs Betts for your five star review, we're very happy to hear you had such a good experience with us whilst the issues on your car was being fixed. We're glad the handover of the courtesy car was smooth whilst waiting for your vehicle to be fixed. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Great Service from Sales Manager
As always Ian Burgess looked after us very well. We have been customers for 15 years and we have just bought our 5 car from you.
23 February 2024
Reply from FG Barnes Group
Thank you Neville for your five star review, we're very happy to hear you were looked after so well whilst purchasing your new vehicle and we could help answer all your questions. We will be sure to pass your kind comments onto Ian. We very much appreciate your continued loyalty to FG Barnes over the years. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope you enjoy your new purchase!
Reply from FG Barnes Group
Thank you Terry for your five star review, we're very happy to see you were pleased with your car's service and that you were kept up to date throughout the whole process. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Thank you for fetching the car and…
Thank you for fetching the car and giving him such a good service.
15 February 2024
Reply from FG Barnes Group
Thank you Sue for your four star review, we're very happy to hear you were pleased with how how your car was serviced and looked after by our team. We really do appreciate you taking the time to give us some feedback and we will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Nissan Guildford, we hope to see you again in the near future!
Not interested in doing business with me!
I made an enquiry on an used Juke with the Nissan dealership in Guildford and every time I call Mimi, who is one of the sales reps I am told she is with a customer and would call/text me back; but she has never bothered to do so for the last 2 days.
So therefore I wanted to speak to the sales manager to raise this only to be told that he/she is in a meeting by a very rude man who didn't seem to want to help me at all.
Clearly they aren't bothered with doing business with me so I am going elsewhere where my business is appreciated.
21 February 2024
Unprompted review
Reply from FG Barnes Group
Thank you Simon for your feedback, we're very sorry to hear you felt you had a poor experience with us and that there wasn't someone available to look after you at the time. We've spoken to our manager regarding this issue and we believe he was supposed to be in contact with you yesterday and hopefully find a solution for you. If this is not the case yet, please feel free to contact us on the following number 01483 882000 and one of our team will be more than happy to discuss this with you further. Once again we do apologise and we look forward to hearing from you!
Reply from FG Barnes Group
Thank you Stewart for your five star review, we're very happy to hear you felt you had such a positive experience with us and we could answer all your questions. We will be sure to pass your kind comments back onto the team. We really do appreciate your feedback. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
A Happy Customer
From the first time I visited - and on all subsequent visits - all staff I encountered were pro-active, helpful and courteous.
The buying process went smoothly, with all aspects being fully explained.
I wouldn’t hesitate to recommend FG Barnes Vauxhall Dealership Guildford.
20 January 2024
Reply from FG Barnes Group
Thank you Cathy for your five star review, we're very happy to hear that we could help find the right vehicle for you and we could answer all your questions. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope you enjoy your new purchase!
Branch could not offer a fair deal on…
Branch could not offer a fair deal on the demo car I wanted to buy on the Saturday even though on the Sunday they reduced the price to a fair price. I was by then already positioned to buy from a different dealer when I saw the price drop online and went back to Barnes to buy. Not great Mangement.
When I collected the car they couldn’t find the second key for a couple of days. Not impressive.
Haven’t received a call after 2 weeks to ask if all OK ( it is) but left with feeling that not a valued customer.
22 January 2024
Reply from FG Barnes Group
Thank you Rob for your feedback, we're very sorry to hear you felt you had a bad experience with us. In regards to the 2nd set of keys we asked our manager to investigate into this further and this was a mistake on our side as the relevant 48 hour pre checks were not carried out properly. Please do feel free to get in touch with us on the following number 01483 882000 and we would be more than happy to listen to how we could improve for next time and make it a five star experience for you. Once again we do apologise and we hope to hear from you soon.
Manraj was really polite made us feel…
Manraj was really polite made us feel at ease offered us a warm drink talked things through regarding the Vauxhall Corsa, I would definTELY RECOMEND THIS COMPANY TO OTHER PEOPLE
30 January 2024
Reply from FG Barnes Group
Thank you Annie for your five star review, we're really happy to hear your experience here was made so welcoming and comfortable. Plus everything was explained well in regards to your options about the Vauxhall Corsa. We will be sure to pass your kind comments onto Manraj. Once again thank you for choosing FG Barnes Vauxhall Guildford! We hope to see you again in the near future!
Reply from FG Barnes Group
Thank you Richard for your four star review, we're very happy to hear you were looked after so well and that we were able to help you find what you were looking for. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Guildford, hopefully next time we can make it a five star experience!
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