Quick response but not happy with the solution. I can't put the shoes on by myself because the tops are soft like socks. My only recourse was to accept a 30 percent refund and give away the shoes. Thi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For various reasons, the shoes were not right for me. But to their credit, Ortho Shoes communicated quickly and efficiently and promised to process my refund as I had requested in a timely manner. Thi... See more
Company replied
When I ordered my shoes, I found out I got B1G1. Someone who is struggling to pay basic bills, got a great deal! I'm a type 1 diabetic and an amputee, i could never find decent sneakers to wear.... See more
Company replied
Excellent support on my feet
4.2
Great
62 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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The shoes need to more with cushion its…
The shoes need to more with cushion its still hard especially on a 12 hour shift
1 May 2026
Unprompted review
Reply from Feya Footwear
Hi Lina,
Thank you for sharing your experience with us. We truly value hearing from customers who are on their feet for long stretches, as understanding how our shoes perform during a 12-hour shift is incredibly helpful for our team.
We’re sorry to hear that the cushioning didn't provide the level of comfort you needed for such a demanding workday. We aim to support those who work hard on their feet, and we understand how vital that extra softness is when you're powering through long hours.
Your feedback regarding the firmness of the sole has been noted and shared with our design team as we look for ways to improve our future collections. In the meantime, if you'd like to explore different insole options or have any other questions, please don't hesitate to reach out.
Kindly,
The Ortho Shoes Family
I'm very happy with your shoes and …
I'm very happy with your shoes and how quickly you send out my shoes. Thank you so much, linda
27 April 2026
Unprompted review
Reply from Feya Footwear
Hi Linda,
Thank you so much for taking the time to share your experience with us. It truly made our day to hear that you are happy with your new shoes and that they arrived quickly.
We always strive to get our orders out to our customers as fast as possible, so it’s wonderful to know we hit the mark for you. Knowing that you're enjoying the comfort and quality of your purchase is the best feedback we could ask for.
If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We are always here to help.
Kindly,
The Ortho Shoes Family
Very easy ordering
Very easy ordering, very happy with shoes, I wear my insoles in them.
In medical field and they make a difference.
4 April 2026
Unprompted review
Reply from Feya Footwear
Hi Kandy,
Thank you so much for taking the time to share your experience with us. It is wonderful to hear that the ordering process was smooth and, even more importantly, that your new shoes are making a positive difference during your workdays.
We truly appreciate the incredible work you do in the medical field. Knowing that our shoes can provide the comfort and support needed for those long hours on your feet - especially while accommodating your own insoles - means the world to our team.
Thank you for being part of our community. Please don't hesitate to reach out if there is anything else we can assist you with.
Kindly,
The Ortho Shoes Family
This Company doesn't just talk the talk. They walk the talk!!
I ordered during a buy one & get one free promotion.
Putting the left shoe on was a breeze. I'm still in recovery mode from a right full hip/femur head replacement and unfortunately, a spiral fracture of the tibia/fibula of the right lower leg. Getting the right shoe on was monumental. It is too difficult for me. Naturally, I contacted OrthoShoes for a refund. When they explained their mission for corporation, I agreed to donate them to a shelter & accept a 30% refund.
25 April 2026
Unprompted review
Reply from Feya Footwear
Hi Shirley,
Thank you so much for following up and sharing your story with us. We were truly moved to hear about the journey you’re on with your recovery; navigating a hip and femur replacement alongside a spiral fracture is an incredible amount to manage, and we are sending you so much strength as you heal.
We also wanted to express our sincere gratitude for your kindness. Choosing to donate your shoes to a shelter is such a beautiful gesture, and it means a lot to us that you chose to support our mission in that way. It’s wonderful to know that those shoes will be finding a home where they can truly make a difference.
We are glad we could get that 30% refund settled for you, and we wish you nothing but the very best with your continued recovery and every step forward.
Kindly,
The Ortho Shoes Family
can stand on your feet all day long,
can stand on your feet all day long,
28 April 2026
Unprompted review
Reply from Feya Footwear
Hi Khann,
Thank you so much for sharing your feedback with us. We were thrilled to hear that you're able to stand on your feet all day long while wearing your shoes.
Knowing that we can provide that level of support and comfort throughout a long day is exactly why we do what we do. We truly appreciate you choosing us to be part of your daily routine.
Kindly,
The Ortho Shoes Family
Reply from Feya Footwear
Hi Rose,
Thank you so much for sharing such a wonderful review. We are absolutely thrilled to hear that you find your new shoes amazing!
Knowing that you love your pair truly makes our day. Our goal is always to provide comfort and support that makes a real difference, and hearing that we hit the mark for you is the best feedback we could receive.
Thank you for being part of our community.
Kindly,
The Ortho Shoes Family
I ordered a pair of Ortho shoes and…
I ordered a pair of Ortho shoes and they just didn’t fit right. I contacted the support team about returning/replacing them. Claire was very helpful in replacing them with the next size. The support service was very helpful. Thank you Claire.
23 April 2026
Unprompted review
Reply from Feya Footwear
Hi Linda,
Thank you so much for sharing your experience with us. We are thrilled to hear that Claire was able to assist you in finding the right fit for your new shoes.
We know how important it is to get that perfect size for your comfort, and it's wonderful to know the replacement process went smoothly for you. We will be sure to pass your kind words along to Claire - she will be so happy to hear she could help make things easier for you.
Thank you for being part of our community, and we hope you enjoy your new pair.
Kindly,
The Ortho Shoes Family
I have had planters fasciitis as well…
I have had planters fasciitis as well as problems with pain on the bottom of my feet. I've had the shoes and the inserts for a week. No pain and fasciitis the brand lives up to it's name.
14 April 2026
Unprompted review
Reply from Feya Footwear
Hi Michele,
Thank you so much for taking the time to share your experience on Trustpilot. We were thrilled to read that our shoes and inserts have provided you with such significant relief from plantar fasciitis and foot pain in just one week.
Hearing that our products are living up to their name and making a real difference in your daily comfort is the best feedback we could receive. We are honored to be part of your journey toward pain-free steps!
If you ever need anything else or have further questions as you continue to wear your new gear, please don't hesitate to reach out.
Kindly,
The Ortho Shoes Family
I had the best outcome
I had the best outcome! I was disappointed that my initial 2 pairs were not as great as anticipated. I sent a short email to the company arranged for an exchange. Shortly after making contact I received new ones and they are perfect! Thanks Ortho Shoes for making things right!
18 April 2026
Unprompted review
Reply from Feya Footwear
Hi Alison,
Thank you so much for sharing your experience with us on Trustpilot! We were thrilled to read that your exchange process was seamless and that your new pairs are a perfect fit.
It is always our goal to ensure our customers walk away happy, and we appreciate you giving us the opportunity to turn a disappointing start into a great outcome. Your kind words truly mean a lot to our team.
Enjoy your new shoes, and please don’t hesitate to reach out if you ever need anything else!
Kindly,
The Ortho Shoes Family
Reply from Feya Footwear
Hi Natalie,
Thank you so much for taking the time to share your experience on Trustpilot! We are thrilled to hear that you were satisfied with the speed of your order and the delivery process.
Our team works hard to ensure our customers receive their orders as quickly as possible, and it’s wonderful to know we hit the mark for you. We hope you are enjoying your new footwear!
If there is anything else we can assist you with in the future, please don’t hesitate to reach out.
Kindly,
The Ortho Shoes Family
Reply from Feya Footwear
Hi Debbie,
Thank you so much for taking the time to share your experience with us. We were thrilled to read that you found the ordering process easy and, more importantly, that you are experiencing significant relief from pain while walking.
Knowing that our shoes are helping you move more comfortably is exactly why we do what we do. Your support means the world to our team, and we look forward to keeping you on your feet for many miles to come!
Kindly,
The Ortho Shoes Family
Customer service!
Customer service!! I couldn't wear the shoes without having foot pain and the shoes had been wore for 2 days and I had already thrown away the original package. I asked if I could return the shoes and swap for a different type of shoe to try and I was offered a percentage back and was able to keep the shoes and help someone in need of shoes.
14 April 2026
Unprompted review
Reply from Feya Footwear
Hi April,
Thank you so much for sharing your experience with us. We truly appreciate you taking the time to highlight our customer service, as we always strive to find the best possible solution for our community.
We are genuinely sorry to hear that the initial pair caused you some discomfort. We understand how important it is to find the perfect fit, especially when it comes to foot health and we are so glad that our alternative offer resonated with you.
It is wonderful to know that you’ve decided to pass those shoes along to someone in need. That kind of spirit is exactly what we love to see, and we hope the partial refund helps as you look for a style that better suits your needs.
If there is anything else we can assist you with, please don't hesitate to reach out.
Kindly,
The Ortho Shoes Family
Great shoes
Great shoes, love the style, the colors and most of all the comfort. I work 12hr shifts at a hospital and my feet always hurt halfway through. Now I can last all shift with comfort. Thank you Ortho Shoes
14 April 2026
Unprompted review
Reply from Feya Footwear
Hi Christina,
Thank you so much for taking the time to share your experience with us! We were thrilled to read that you love the style and colors of your new shoes, but even more importantly, that they are providing the comfort you need.
Working 12-hour shifts in a hospital is incredibly demanding, and we know how vital it is to have reliable support underfoot. Hearing that you can now get through your entire shift without the discomfort you previously felt truly makes our day. Knowing that our shoes are helping a healthcare professional stay comfortable while caring for others is the best feedback we could receive.
Thank you for choosing us and for the vital work you do every day!
Kindly,
The Ortho Shoes Family
Avoid purchasing from OrthoShoes. They do not stand behind their guarantee!
I purchased these shoes after reading the company offers a 45 day money back guarantee. I was afraid they may not fit but the guarantee gave me the confidence to order them. When I tried them on and they didn’t fit, I sent an email to the company asking how to return them. I was told I could be refunded 30% or exchange them. I told them I wanted the full refund per their guarantee. Next, they wanted pictures. After sending the pictures showing they had not been worn and all tags and packaging was there, per their condition for return, they offered me 50% off and said I could keep the shoes. When I told them I still wanted the guaranteed refund, they offered me 75% off and again stressed that I could keep them or donate them to make it easier on both of us. While I wanted to keep fighting for the full refund, I believed I’d never get it and that they would ignore me all together.
I will go back to only ordering from Orthofeet who offer a 60 day hassle free return, even if shoes have been worn outside.
11 April 2026
Unprompted review
Reply from Feya Footwear
Hi Melanie,
Thank you for sharing your feedback with us on Trustpilot. I am genuinely sorry to hear about the frustration and back-and-forth you experienced regarding our 45-day money-back guarantee.
Our goal is to provide a seamless experience, especially when it is your first time ordering with us. It is clear that the multiple settlement offers you received did not align with the confidence you had when placing your order, and for that, I apologize. We value the trust you placed in us to find the right fit, and we regret that we fell short of providing a "hassle-free" process in this instance.
We appreciate you providing the requested photos to verify the condition of the shoes. Your comments regarding our return process have been noted, as we are always looking for ways to improve our communication and ensure our guarantees are upheld consistently.
If there is anything further we can do to assist you or if you would like to discuss this further, please do not hesitate to reach out to us directly.
Kindly,
The Ortho Shoes Family
So light and comfortable
I work in a factory and these are wonderful. I move around a lot and they are so light I hardly feel them at all.
6 April 2026
Unprompted review
Reply from Feya Footwear
Hi Jennifer,
Thank you so much for taking the time to share your experience with us! We were thrilled to hear that our shoes are making a positive difference during your shifts at the factory.
We know how demanding long hours on your feet can be, so it is wonderful to know that the lightweight design provides the comfort and mobility you need to move around easily throughout the day. Your feedback truly means a lot to our team.
Thank you for being a part of our community!
Kindly,
The Ortho Shoes Family
Reply from Feya Footwear
Hi Jane,
Thank you so much for sharing your feedback on Trustpilot. We are thrilled to hear that you had a great experience with our customer service team!
Providing helpful and efficient support is our top priority, and knowing that we met your expectations truly makes our day. We appreciate you taking the time to recognize our efforts.
Kindly,
The Ortho Shoes Team
incredible!
Amazing shoes! I had been struggling with severe heel pain for a while, and my physio recommended orthopedic shoes. After trying several pairs, these immediately stood out, instant relief from the first wear. I can finally hit my 10,000 steps a day again without the pain holding me back.
16 March 2026
Unprompted review
Reply from Feya Footwear
Hi Thomas,
We are thrilled to hear that you are enjoying your new shoes! It is wonderful to know that they have provided the relief you needed and are helping you get back to your daily goal of 10,000 steps.
Knowing that our footwear has made such a positive difference in your daily comfort is the best feedback we could receive. We truly appreciate you taking the time to share your recommendation and your journey toward pain-free movement.
Thank you for choosing us to support your steps!
Kindly,
The Ortho Shoes Team
Reply from Feya Footwear
Hello Jenifer,
Thank you so much for taking the time to leave us a review. We are so glad to hear that our team was able to assist you smoothly with your refund process. While we're sorry the shoes didn't work out this time, we always strive to make every part of the experience - including refunds- as easy as possible for our customers.
We truly appreciate your support!
Kindly,
Ortho Shoes Family
Quick response
Quick response but not happy with the solution. I can't put the shoes on by myself because the tops are soft like socks. My only recourse was to accept a 30 percent refund and give away the shoes. This is not a good policy and I don't recall anything on the site saying no refunds if they didn't work like EVERY other shoe company online.
6 March 2026
Unprompted review
Reply from Feya Footwear
Hi Susan,
Thank you for sharing your honest feedback with us. I am sincerely sorry to hear that the design of our shoes didn’t meet your needs and that you found the material difficult to manage independently. We want every customer to feel empowered by our footwear, and it’s disappointing to know we missed the mark for you.
I also want to apologize for the frustration regarding our return policy. We strive to be as transparent as possible, but I hear your concerns loud and clear about how our process compares to your experiences elsewhere. Your feedback is incredibly valuable, and I will be sharing your comments with our management team to help us re-evaluate how we can better support our customers in the future.
We appreciate your kindness in choosing to donate the shoes so they can help someone else. While I know the 30% refund wasn't the ideal outcome you were looking for, we truly value your support and your willingness to give us a try.
Wishing you comfort and the very best.
Kindly,
Ortho Shoes Family
Excellent customer service!
21 February 2026
Unprompted review
Reply from Feya Footwear
Hi there,
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you experienced excellent customer service with us.
Providing a supportive and helpful experience is just as important to us as the comfort of our shoes, so it’s wonderful to know our team hit the mark. We truly appreciate you being part of our community.
Kindly,
The Ortho Shoes Family
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