Feva Star Seat Reviews 19

Reply from Feva Star Seat

Updated Aug 30, 2021

Hi Hector, this is the first we have heard of any delay with your order, we would have appreciated some form of contact from your prior to writing a 1 star review on trust pilot. Your order was picked, packed and shipped the same day as you placed the order, I am unsure what better service we could have provided to you, if you agree then I hope you might consider making a revision to your review.
I have investigated your order and it appears to have been held at Spanish customs, I am unsure why but all I can say is that since Brexit has occurred we and many other retailers have experienced a high number of customs blockages due to increased documentation requirements. We provide all the necessary customs information to the parcel carrier upon despatch, so all I can do is chase this up with them but like I say, we have had no communication from them or from you to notify us there is a problem until now, and I hope my swift response on a bank holiday demonstrates that we do not hide behind email. We will soon be retailing on amazon in Spain which we hope will ease these issues, but until then I just ask for your understanding that once we have sent the parcel that any delay is not as a result of our failure of service, and does not correlate to the retail price of the product. Best wishes
Nick @ Team Feva

Reply from Feva Star Seat

Aug 30, 2021

Hi Nigel, thank you for your positive review, I must apologise I thought we had sorted this issue, however I have seen there is no response on this review, so I wanted to follow up.
The leg supports should not be making contact with the wheel or causing any restriction of turning circle, could I direct you to the website for the install guides and videos to ensure correct fitting.
If you are still experiencing issues please contact us hello@fevastarseat.com
Best wishes
Nick @ Team Feva

Reply from Feva Star Seat

Jul 25, 2020

Hey Themis! Thank you for your positive review of Feva Star Seat. We love hearing that our customers children are enjoying their bike seat too!

Please feel free to drop us a recommendation and some photos from your adventures on our social:
www.facebook.com/fevaseat
instagram: @fevaseat.

Reply from Feva Star Seat

Jul 8, 2020

Hi Alejandro, we are really thrilled you are happy with your seat.

I must apologise though for the delay with your order, during these difficult times I think its fair to say many businesses are experiencing difficulties with supply and delivery.

We did all we could to get the shipment to the UK sooner but alas this is beyond our control. I do not like using the virus as an excuse but the factory was shut down for two months, and even once it opened up again... there were material supply issues and also air freight has been jam packed, so we had further delays getting our stock on a flight.

Due to the stock situation we updated the product description to explain this item was out of stock and available for "Pre-order". Thank you for placing your pre-order with us on the 8th June. We did our best to update our customers where possible without overwhelming with every small detail.

Our stock landed in the UK 16 days later on the Wednesday 24th June, and delivered to our premises on Friday 26th June. We worked over the weekend to unpack and prepare stock for dispatch to our customers.

Your order was shipped to your location in Spain on Monday 29th June (the earliest available shipping day after our stock arrived). Again, once it has been dispatched the order is with the courier, and again...due to the virus, the couriers are struggling to maintain regular service which is beyond our control.

I have seen that your order was signed for on the 6th July, so I am really pleased you now have your Feva Star Seat with you, even if it took a little longer than we would normally anticipate for international delivery.

Due to the delays experienced we did offer a gesture of goodwill for some customers that have been waiting up to 3 months for their order, despite placing your pre-order in early June, it somehow did fall within this group of customers and eligibility for our offer. We have been very busy getting the orders out, we are low on staff and as a result fulfilment and order processing has taken a little longer than anticipated.

I have found your order and your goodwill payment has now been processed. I do apologise for the delay, we just had not got to your order yet, these things take time, the rest of the eligible orders will also begin to receive their goodwill gestures in the coming days.

It is possible that you could have contacted us directly before leaving us a review, and allow us the opportunity to address the issue first.

I hope this message and the goodwill gesture we have made will resolve your concern, and you enjoy getting maximum fun from your Feva Star Seat.

Thank you for your custom with us.
Best Wishes
Team Feva

Reply from Feva Star Seat

Jul 8, 2020

Thank you for your kind review Richard, we are thrilled you are enjoying the Feva Star Seat!
Please feel free to drop us a recommendation and some photos from your adventures on our social:
www.facebook.com/fevaseat
instagram: @fevaseat.

Reply from Feva Star Seat

Jul 8, 2020

Thank you for taking the time to leave your review and for mentioning shipping and assembly.
I am so pleased you are your daughter are enjoying the Feva Star Seat.
Please feel free to drop us a recommendation and some photos from your adventures on our social:
www.facebook.com/fevaseat
instagram: @fevaseat.

Reply from Feva Star Seat

Jul 8, 2020

Thank you for your kind review we are glad you are enjoying our wonderful kids bike seat.
Please feel free to drop us a recommendation and some photos from your adventures on our social:
www.facebook.com/fevaseat
instagram: @fevaseat.

Reply from Feva Star Seat

Jul 25, 2020

Hello Mr Stevens, thank you for your positive review, we are thrilled your daughter is enjoying our kids bike seat, thank you for taking the time to let us know. Thank you also for mentioning the fitting guide. I wanted to let you know we are working on some new photography for an updated assembly and fitting guide, which we will also host on our website. Your feedback is valued, thank you for your purchasing Feva Star Seat, we wish you many happy adventures!

Please feel free to drop us a recommendation and some photos from your adventures on our social:
www.facebook.com/fevaseat
instagram: @fevaseat.

Reply from Feva Star Seat

Jul 25, 2020

Hi Bryan, wooop! What an incredible experience for her, thank you for taking the time to write a review for us. We are super pleased you are both enjoying our awesome child bike seat!
Regards mounting the Feva Star Seat to flat top tubes, all bike vary so much in design, our kids bike seat fits most bikes, and we have images of them on our social (details below), if we can help in anyway with fitting to your bikes, please drop us an email to hello@fevastarseat.com

Please feel free to drop us a recommendation and some photos from your adventures on our social:
www.facebook.com/fevaseat
instagram: @fevaseat.

Reply from Feva Star Seat

Jul 25, 2020

Hi 5! Thank you for taking the time to leave us a review, we are glad you are enjoying the Feva Star Seat.

Please feel free to drop us a recommendation and some photos from your adventures on our social:
www.facebook.com/fevaseat
instagram: @fevaseat.

Reply from Feva Star Seat

Jul 25, 2020

Thank you for your review, we are glad you are enjoying the Feva Star Seat and take great pride in shipping your order to you as fast as we can.

Please feel free to drop us a recommendation and some photos from your adventures on our social:
www.facebook.com/fevaseat
instagram: @fevaseat.