Fetters Reviews 

231
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more

Company replied

Rated 1 out of 5 stars

As other reviewers have alluded to - appalling customer service. Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the item... See more

Company replied

Rated 3 out of 5 stars

Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of... See more

Company replied

Rated 5 out of 5 stars

The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'! 2 suggestions: design - the neck r... See more

Company details

  1. Sex Toy Store

Information provided by various external sources

Founded in 1976, Fetters crafts quality BDSM products and accessories from our workshop and showroom in the heart of Warwick.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

231 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(231)

1 review in the last 12 months

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Rated 5 out of 5 stars

Portable stockade

The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'!

2 suggestions: design - the neck restraint needs to be adjustable to prevent choking. Also an additional 3 inches of leather if using padding insert.

Canvas carrying case zipper arrived broken about 1/3 down. Because of metal weight I would suggest using a heavy duty zipper.

16 May 2017
Unprompted review
Rated 5 out of 5 stars

First class

Honestly, the website seemed a much classier affair than any other I had seen. It gave me total confidence in my purchase which was vindicated when the item arrived: excellent quality, lovingly packaged. A first rate experience on the whole. Thanks.

27 April 2017
Unprompted review
Rated 4 out of 5 stars

Squarepeg Puppy Tail

Item arrived extremely fast. Wasn't exactly what I expected. Was listed as normal puppy tail but happy puppy arrived, not too big a deal as it's what everywhere else sells just thought I'd found the one place with that version

4 April 2017
Unprompted review
Fetters logo

Reply from Fetters

Hi Matt,
Sorry to gear you received the wrong tail. A member of our support team will be in touch shortly.

Kind regards,
- Pete

Rated 5 out of 5 stars

👍👍

Great product. Quick shipping on in stock items. Discrete exterior and cute internal packaging.

21 March 2017
Unprompted review
Rated 2 out of 5 stars

What happened to Fetters?

Seems Fetters has joined the ranks of all the other B rated leather companies using cheap strapping instead of their usual latigo leather. The holes were rough and punched very poorly. I own a closet full of Fetters gear going back over 15 years and trust me, the set I just got is not the same.
The iron collar I ordered in a small and got a large. The head cage and cravat were okay but it took 8 weeks to get my order.
I wouldn't mind the wait if things were correct and of the same quality Fetters was known for. Sad.

8 March 2017
Unprompted review
Fetters logo

Reply from Fetters

Hi Steven,
I'm very sorry to hear that you're unhappy with the products you've received. I believe our team are in contact via email to address this further but thank you for bringing it to our attention. Customer feedback is really important to us and we'll do our best to resolve your issue.

Regards,
- Pete

Rated 1 out of 5 stars

Overall, not a good experience for me

I spent over $220 on buying a TIGHT LEATHER HOOD. I was most careful to follow the directions online for measuring the head. The hood has a perfect round (inviting) hole for the mouth area, so that face banging will be snug for both parties. I ordered it at the end of December, but it didn't arrive until the end of January, which seemed a long time to have to wait (and I wasn't told there would be any delay). When I put it on the head it fitted like a glove (like a tight leather hood should) - perfect measurements all round. There are eye pin holes for sight, and this was a huge selling proposition to me. However, when I tried to open my mouth (for the obvious), it was impossible to lower the jaw without the entire mask dragging down my face and falling completely out of position, and the pin holes were now lying over my cheeks. From a design point of view, that renders the hood completely useless and awkward. If you design a big round hole for the mouth, and the mouth can't be opened, what's the point in the hood? When I got in touch with Fetters, a guy called Krishan tried to help and suggested making lots more pinholes, so that when the mask is dragged out of place down the face at least I could still see. But this doesn't really address the problem of bad design. And when I tried to make some other suggestions (that might preserve the look & use of the hood), he stopped responding. I guess he is either disinterested or tapped out with solutions for a flawed product. So now I'm left with an expensive useless hood on my hands, and have learned a very expensive lesson.

22 February 2017
Unprompted review
Fetters logo

Reply from Fetters

Hi Francis,
Thank you for your review and I'm sorry to hear the hood didn't meet your expectations. We'll certainly accept the hood for a refund or exchange. One our team will be in touch shortly.

Warm regards,
- Pete

Rated 3 out of 5 stars

Product review - Jewel pouch

firstly I believe Fetters produce fantastic quality goods and would rate them as 5 stars this review is just for the jewel pouch.

I purchased this item recently with it including spikes. The description states both your cock and balls can fit in the pouch however I spent over 30 minutes attempting to fit the pouch on to no avail I could only manage the balls and even then the zip didn't full go all the way it left a small part of skin on show which had the potential to catch on the zip.

Maybe its the additional spikes that cause the problem or I might be doing something wrong but there are no instructions of how to use the device perhaps a video or something would be helpful.

it is a glorious device though and the feel of having your balls squeezed into the spikes is great, I just wish it would fit better. I don't even have large balls or cock so was surprised I didn't fit better. someone with bigger balls would probably struggle to even fit it on at all.

Would love some tips if anyone out there has any as would love to get the most out of the device.

3 February 2017
Unprompted review

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