Fetters Reviews 

231
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more

Company replied

Rated 1 out of 5 stars

As other reviewers have alluded to - appalling customer service. Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the item... See more

Company replied

Rated 3 out of 5 stars

Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of... See more

Company replied

Rated 5 out of 5 stars

The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'! 2 suggestions: design - the neck r... See more

Company details

  1. Sex Toy Store

Information provided by various external sources

Founded in 1976, Fetters crafts quality BDSM products and accessories from our workshop and showroom in the heart of Warwick.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

231 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(231)

1 review in the last 12 months

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Rated 1 out of 5 stars

Odd business

No reviews since 2017?

I ordered a custom made item. It arrived completely but was the wrong size. Massively the wrong size. Clearly it was not made to measure. Fetters refunded, but zero engagement. They seemed to not want to correct their error.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Some crap reviews from oxygen thiefs…

Some crap reviews from oxygen thiefs about this business, one in the US who says they waited 3 weeks and one who left 4 stars despite the only problem being a courier not even connected to the business, and then one person screaming about the tax they paid despite being from another country. Complete oxygen thiefs the lot of them. This company has always been great, many good items in my collection today that I have bought years ago from them. Great company and will continue to buy from them always. The other option is buy it from china where everything stinks of cheapness!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent
Superbly well crafted as we expand our venture to cater for all types together with bring your own unit and be trained by the mighty blaster. these will help
FF29 X2
P-7819 X2

8 June 2023
Unprompted review
Rated 1 out of 5 stars

Had to wait three months to receive…

Had to wait three months to receive shackles. Ridiculous ! They claim this is their standard wait. Also they are cheap---and they provided only one key. Terribly overpriced also. Paid nearly $250 and they only sent one key. Never recommend them.

6 May 2021
Rated 2 out of 5 stars

No first time discount no free postage

I wanted to order a product and tried using the voucher code also was told I'd have free delivery. Multiple attempts to get the free delivery did not work would not let me checkout without selecting paid postage. In the end found the product on another site no discount and paid postage but ohhh charged by fetters and no problem checking me out at all. Shame it was a good quality product and was really quick just a shame I could not of had what I was promised and wasnt given the discount etc or I'd be writing under 5 stars.

19 April 2021
Rated 5 out of 5 stars

Worthy ambassadors!!

The reason I like Fetters is because ‘one’ can rely on top quality merchandise, that said one of the items was a pair of clover clips... these most certainly were below par and poorly made. Apart from that ‘blip’ everything is good!..... communication, discrete ‘bomb proof’ packaging .... can’t fault Fetters!!

1 March 2021
Rated 3 out of 5 stars

Taxes for items too high

I love Fetters and your products, but I had to pay over 40 euros for our 130 pound order because we're outside the uk, so it's unlikely I'll be shopping there again anytime soon.

22 February 2021
Fetters logo

Reply from Fetters

Hi,
Thank you for your feedback. I understand taxes are a consideration. I wish we could do more about the tax situation but unfortunately there isn't very much we can do at the current time. We do now remove UK VAT from all non-UK orders. Later this year, we should be allowed to deduct taxes at source again and this may, we hope, reduce some of the extra tax burden and charges affecting customers at borders.
All the best,
Pete

Rated 4 out of 5 stars

Beautiful quality

Beautiful quality, happy with the items I received. The delivery was an issue (package got sent to the wrong city and stayed at the parcel center for 2 weeks), but that is not directly the fault of Fetters.

16 February 2021
Rated 5 out of 5 stars

Locked and loaded

Hi there ... I recently purchased a new lock for my 12mm stainless steel chain from fetters

Ordering the new lock was very straightforward and easy to do ... and the delivery time was very good also ... Being kept up to date on the whereabouts of my purchase through the tracking system was a great help too ... all be it quite a teasing one .. lol

Thank you Fetters

9 February 2021

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