Fenixlight UK Reviews 

605
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent performance of the products, finding them well-made, bright, and effective for their needs. Many people highlight the exceptional customer service, noting the team's helpfulness, quick responses, and efficient issue resolution. Reviewers also frequently commend the fast and reliable delivery service, often receiving orders promptly and well-packaged. However, some customers also noted occasional issues with product functionality, such as headlamps stopping working, broken adjusters, or lens faults, and a few felt the performance was under par.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality, durability, and features of... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the quick and swift delivery... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class, fast, and... See more

Customer service

Customers consistently report overwhelmingly positive experiences with customer service, often describing it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Head torch I got the Hm65R-T for a 100mile race as my other torch was bright enough. This Lit my what threw the hole night on Medium powered and I didn’t once feel like I needed more ligh... See more

Company replied

Rated 5 out of 5 stars

Good quick service. Customised inscription on light. Light seems to work as advertised! I amnaged a 12 hour run time on setting 2/4 in an overnight ride a few days ago as a test for a multiple day cyc... See more

Company replied

Rated 5 out of 5 stars

I sent a head torch back that needed factory replacement part. The service I received along the way from the very first email to the returning of my torch was absolutely first class. I have total conf... See more

Company replied

Rated 5 out of 5 stars

I have used Fenix lamps for many years and fortunately never had an issue but recently one of the top end headlamp stopped working. It had given me a few year's of great service. After contactin... See more

Company replied


Company details

  1. Distribution Service

Written by the company

Fenixlight UK (A trading name of ROBBAL LTD) is the home of Fenix lighting products in the UK. From our base in Cardiff, we are the sole UK trade distributor for the entire Fenix range. We began working with Fenix in February 2007 and we’re proud to have worked with them ever since, with our company ethos proudly putting premium product quality at the core of our identity.


Contact info

4.8

Excellent

TrustScore 5 out of 5

605 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(605)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

For off-road or long runs this is the Headtorch

A lot of runners in my club have this Headtorch so I was fairly confident it would be good but taking it off road the other evening it was amazing like running in daylight. Very impressive and great battery life

6 March 2025
Fenixlight UK logo

Reply from Fenixlight UK

So pleased you are happy with your head torch Andrew, Safe running.

Rated 5 out of 5 stars

Swift delivery

Swift delivery of a back up battery for my new Hm65r-t v 2 which I'm loving

29 January 2025
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Denny, so pleased you are happy with your HM65R-T V2.

Rated 4 out of 5 stars

Fenixlight UK delivers high-quality…

Fenixlight UK delivers high-quality torches that impress in both design and performance. From durable construction to innovative features, their products are perfect for activities like night runs, caving, or cycling. Battery life is reliable, and customer service is excellent—I had a warranty repair completed quickly and efficiently. Delivery is fast too, with my orders arriving in top condition. While there are minor drawbacks, like the beam cutoff in certain situations, the overall experience is fantastic. A solid choice for dependable lighting equipment!

9 January 2025
Unprompted review
Fenixlight UK logo

Reply from Fenixlight UK

Thank you for your review, really appreciated.

Rated 5 out of 5 stars

Outstanding headtorch

Outstanding headtorch! After a lot of research I concluded that the Fenix HM65R-T V2.0 was the likely the ideal torch for dark trail runs/ultra's and I'm honestly not disappointed, it's a fabulous headtorch. My old torch (not Fenix) could not be repaired but it had an excellent full beam so the bar was high. The HM65R-T is so much better, not only for a super strong high setting but all the options stepping down in power. My main concern was the front mounted lamp unit and battery but I honestly didn't feel it - the band is so comfortable in use and the quick adjust wheel is brilliant, making adjustment so simple if adding a hat for example. Faffing around with threaded adjusters is a thing of the past! The headtorch has seen limited use so far but it's performance has exceeded expectations and I appreciate the fact that Fenix offer spares and repairs (should the need arise). Oh, and they threw in a free soft cup :) Well impressed - if you are in the market for a new trail running headtorch, buy this one!

31 December 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Dan, we are so pleased you are happy with the product and service.

Rated 5 out of 5 stars

Great service

Great service, communication and product

27 December 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Keith. Good to hear.

Rated 5 out of 5 stars

HP35R - Best Head Torch Ever

This is the best head torch ever, and everyone on site agrees.

I work on the rail, occasionally on night shifts, climbing trees. This torch is stronger than the official lights they bring on site, and will outlast anyone's light on a considerably brighter setting.

It's been intelligently designed to be easy to use, and fit amongst equipment or on a helmet/head.

I asked for a personalized head torch, and a member of staff reached out to me to confirm that the head torch I was purchasing was the right one for the job I was undertaking before making the engraving. Excellent customer service.

4 November 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thank you Sonny, So glad you are happy with our product and service.

Rated 5 out of 5 stars

Fenix Light hp25r v2

Fenix Light are amazing, not only are their lights extremely good quality but more so the after sales service is second to none.
I lost my head lamp in snow and ice and found it two weeks later after the thaw.
The ice hade damaged the battery compartment and having contacted Fenix they have kindly offered to replace the lamp for me.
The lamp is a hp25r v2 and is absolutely perfect for my sea fishing adventures, working on my land rover and all my other night time adventures.

27 November 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks James, So pleased to hear you had a good experience with us.

Rated 5 out of 5 stars

Bought a head torch (shadowmaster)

Bought a head torch (shadowmaster). It started playing up and I sent it back to be tested. I was kept upto date on the testing via email. I contacted fenix uk by phone and spoke to Charlie (the one that kept me upto date via emai). Such a pleasure to deal with. He took the time out of a busy schedule to explain his findings.
Long and short of it, most likely my fault the torch wasn't working as I didn't tighten the battery cap up.
Charlie got it shipped out on royal email 24 to ensure I had it back for a fishing comp.

Charlie, you're a top man. Thanks for everything 6☆

12 December 2024
Unprompted review
Fenixlight UK logo

Reply from Fenixlight UK

Thank you for your review, so pleased you found our service effortless. Good luck with future fishing competitions.

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