Banner for Félix Pago - Envíos de dinero por WhatsApp

Félix Pago - Envíos de dinero por WhatsApp Reviews 474

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers consistently highlight the speed and ease of the money transfer process, often noting that recipients receive funds within minutes. Many appreciate the intuitive user experience and the security measures in place, making them feel confident about their transactions. People also find the value for money to be excellent, with competitive exchange rates. However, some people were dissatisfied with the customer service, reporting issues with card rejections and a lack of clear answers from support agents. There were also instances where transactions took longer than expected, and some customers experienced difficulties with payment options, such as the absence of an ACH option or credit card charges being processed as cash advances without prior notification.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. Some reviewers praise the service as... See more

Payment

Users describe ambiguous interactions with payment. Many customers praise the ease, speed, and security of... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the service easy, fast, and... See more

Value for money

People report positive experiences with value for money. However, some customers felt that the company was... See more

Customer service

Reviewers mention negative feedback about customer service. Customers report that agents are unhelpful, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Experience was seamless and easy. The chat bot understood when I asked questions outside of the transaction and the money arrived really quickly! I will definitely use it again!

Company replied

Rated 5 out of 5 stars

The transaction was quick and easy AND the dollar was paid BETTER than many other companies. Trut me I checked. I want more foe my money and the people I love in Mexico 🇲🇽 I will definitely use it... See more

Rated 5 out of 5 stars

I love this app, it's very economical. I used to pay $10 for each transaction $0-$1000. Now I only pay $2.99. What's best is that the recipient has the money $$$ within minutes regardless if sent to a... See more

Company replied

Rated 5 out of 5 stars

Just used Félix to send money back home and honestly it was super easy and fast! The app is clean, the process was smooth, and I got updates every step of the way. Great rates too. Definitely sticking... See more


Company details

  1. Money Transfer Service

Written by the company

Con Félix, puedes enviar dinero desde EE.UU. a Latinoamérica a través de WhatsApp. Sin filas y sin descargar aplicaciones. Creado para latinos por latinos. Solo ingresa a felixpago.com. Mándale un mensaje a Félix, y juntos lograremos tu éxito, mensaje tras mensaje.


Contact info

3.8

Great

TrustScore 4 out of 5

474 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

It is a good service, fast and reliable.
Highly recommended for shipments abroad.

31 May 2023
Unprompted review
Félix Pago - Envíos de dinero por WhatsApp logo

Reply from Félix Pago - Envíos de dinero por WhatsApp

Hey Nancy!

Thanks for the awesome review! 😄 I'm Majo, and I'm so happy you love our fast and reliable remittance service. Your recommendation means the world to us!

If you need anything, just give us a shout!

Cheers!
Majo from Felix Pago

Rated 5 out of 5 stars

It's so quick and easy

It's so quick and easy
I trust 100/% the service

26 May 2023
Unprompted review
Félix Pago - Envíos de dinero por WhatsApp logo

Reply from Félix Pago - Envíos de dinero por WhatsApp

Dear Maria,

Thank you for taking the time to leave us such a positive review! We're delighted to hear that you find our service quick, easy, and trustworthy. Your satisfaction and trust in our service mean a lot to us, and we're committed to maintaining the high-quality experience you've come to expect.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out to our support team. We're always here to help!

Thanks again for your kind words and your trust in our service. We look forward to continuing to serve you.

Majo from Felix Pago

Rated 1 out of 5 stars

Could there be a negative Star!!!

Could there be a negative Star!!!

Scam, Scam, Scam!!!

The entire system is designed to create a float for the transferring company.

I asked MANY questions before trying, and expressed specific concerns as to why I was cautious.

They TOOK my money in 10 seconds, directly from my Bank Account($1000), and then spent hours with excuses as to why they could not process it, and will instead refund it in 3-5!days!!

It is just a way to create a Bank Float, the service is BOGUS, and NOW I wait….let’s see how long!

7 February 2023
Unprompted review
Félix Pago - Envíos de dinero por WhatsApp logo

Reply from Félix Pago - Envíos de dinero por WhatsApp

Hi Paul,
We apologize for your negative experience with Felix Pago. It’s never our intention to cause any confusion or frustration for our customers. We take all feedback seriously and are constantly looking for ways to improve our services.

I just verified with our team and the refund was made successfully and might arrive between 1 and 5 days, please verify to see if it's already in your account.

We’ll do our best to make sure this doesn’t happen again in the future. If you have any questions or concerns regarding this matter, please don’t hesitate to contact us at ayuda@felixpago.com.

Rated 5 out of 5 stars

So easy to use

Love Felix. It’s so easy to use and reliable. The team is also very responsive.

19 October 2022
Unprompted review
Rated 5 out of 5 stars

I send money to Mexico every week and…

I send money to Mexico every week and it works amazing. It’s great that Felix exists now!!

27 October 2022
Unprompted review
Félix Pago - Envíos de dinero por WhatsApp logo

Reply from Félix Pago - Envíos de dinero por WhatsApp

Thanks for your testimonial! We love hearing about happy customers like you :)

Show reviews in all languages. (474 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look