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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, most reviewers were let down by their experience overall. Many people found the delivery service unreliable, with frequent delays, missed deliveries, and packages not arriving as expected. Customers also reported significant issues with customer service, often finding it impossible to reach a human representative and encountering unhelpful automated systems. There were numerous complaints about staff behavior, including rude drivers and a general lack of respect for customers. Reviewers also experienced difficulties with contact options, as online support was often ineffective and direct phone numbers were unavailable. Conversely, a small portion of people felt satisfied with the service, highlighting smooth deliveries, friendly drivers, and timely updates.

What people talk about most

Delivery service

Reviewers express widespread dissatisfaction with the delivery service, citing frequent issues such as... See more

Service

Clients share negative opinions on service, with many describing it as an absolute nightmare and extremely... See more

Customer service

People report negative experiences with customer service, often describing it as non-existent or useless.... See more

Staff

Customers consistently note negative experiences with staff, citing issues with professionalism,... See more

Customer communications

Users describe negative interactions with contact, often finding it extremely difficult to reach a human,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Fed ex have a scam where you pay the amount listed on the invoice then they have an extra amount listed out of view on the invoice to a debt collecting agency who then add on an additional amount and... See more

Rated 1 out of 5 stars

Stay away, use some other company! Unable to deliver to wicklow from Dublin, I'm day 2 of delayed delivery even with assurances it would arrive today, sure they rang and told me Wednesday morning I... See more

Rated 1 out of 5 stars

Never use FedEx. They don't bother to give you any prior notice of delivery via email or SMS. When the driver arrived, he spent about 5 nano seconds outside and then left again with my package. I... See more

Rated 1 out of 5 stars

There is no way to contact customer service. No real attempt to deliver nor to contact me. Other courier services give you a slot of delivery time , and they try the next day, FedEx does not. I t... See more


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Logistics Service
  4. Shipping and Mailing Service
  5. Shipping Company
  6. Shipping Service

Information provided by various external sources

Shipping - Logistics Management - Supply Chain Management from FedEx Corporation: FedEx.com offers a complete suite of online services for shipment preparation, package tracking, shipment rates and tools tailored to the needs of international shippers ...


Contact info

  • South Shady Grove Road 942, 38120, Memphis, United States

  • fedex.ie

1.3

Bad

TrustScore 1.5 out of 5

621 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(621)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

FedEx is a company to avoid at all…

FedEx is a company to avoid at all costs. Their driver invents random excuses not to deliver a package, even when the address is perfectly correct. Getting in touch with them is extremely difficult. I will never use this company again to send a parcel.

11 December 2025
Unprompted review
Rated 3 out of 5 stars

US company totally ignoring locale conventions elsewhere

I have a huge issue with the atrocious tracking website. Dates are shown in numeric US format with no regard to NLS software and conventions elsewhere in the world. So, if my delivery is coming on 12/11/2025, is that 12 Nov or 11 Dec? There is no excuse for such lousy programming. Even if they changed it to an alphanumeric format (e.g. 11 Dec) then it would help.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

FedEx Ireland are not a residental delivery company

FedEx Ireland are the most incompetent company in Ireland. They should not be used for residential deliveries and if you are ever ordering anything online, ask if they use FEDEX and demand they use a different delivery company. They expect you to take the entire day off work and wait in your house for 10hrs. They will not leave in a safe place or with a neighbour of your choosing. They have NO customer service!!

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Vanished into thin air.

My package has been delivered according to Fedex but I have not received it. No possible way to contact them and speak with a human as to where they delivered it to. Address and eircode supplied properly....

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Damage claim nightmare

We have been in business for over 21 years and recently opened an account with FedEx. Filing a damage claim with them has been an ongoing convoluted process for weeks, We have constantly received emails from them asking confusing questions. We will close the account and continue with USPS and UPS.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst courier service ever

This is the worst courier service ever! We pay money for express delivery and you can wait and wait...the packet is not updated last week! nobody know what's going on! but they are first to take money from client! Please lads, never give them deliver your goods! The worst courier service in Ireland!!!

24 October 2025
Unprompted review
Rated 1 out of 5 stars

If I could give less I would

If I could give less I would. Just like everyone else the package wasn’t delivered twice and went to two different addresses twice. Said that it was the fault of the company that I bought from giving the wrong Eircode which is just wrong as I can clearly see the company confirmed the eircode to be the correct one. They said that I confirmed this wrong eircode with them which is just not true as I never even heard of this eircode befire. When I was calling the driver about my package he came off very unprofessional that I should look at the eircode myself and see and ended the call by calling me a racial slur. Filing a complain was useless, as even though the help desk person was nice I didn’t get any further email to file this official complaint. The driver than said he refuses to deliver my package as I was being unprofessional (what??) and since he is the only available driver in the area I have to get it myself in their depot which is hours away. Absolute joke of a company avoid at all costs they are run by incoherent people and clearly can’t follow simple instructions.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Terrible company- they give you an arrival date which is complete fantasy & they don't even have the decency to tell you when it's late. Terrible company, horrible people & no sense of respect for their customers.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Twice now on 2 different deliveries I…

Twice now on 2 different deliveries I received notification informing me that my must be signed for delivery would be on a certain day. So I stay in all day awaiting same but it doesn't arrive until the next day. Very very annoying, please vendors do not use this sham company.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Should be less than one star

Should be less than one star! Absolutely terrible service. They’re complete liars. They claimed they came to my house twice, but no one was home, which is not true. Then they said my phone number was incorrect, yet when I checked my order, it was perfectly right. Now they’re saying it’ll be delivered today before 10 PM, but seeing all these awful reviews, I seriously doubt it’ll happen. Extremely poor and unreliable service. This is my first time having a delivery through them for a product from abroad , and definitely the last!

13 October 2025
Unprompted review
Rated 1 out of 5 stars

A cunning driver who does his job…

A cunning driver who does his job without any effort, the only thing he cares about is how to make he doesn't bring your package and that you go get the package,also the operator who suddenly warns you, "that he is not the driver", in case you have any questions.... Lack of professionalism and shoddy work

29 September 2025
Unprompted review
Rated 1 out of 5 stars

They are the most frustrating company…

They are the most frustrating company to deal with. Their phone number is AI operated and when you persevere to get through to a human they cut you off. They take chances with charges. Avoid at all costs

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely useless company

Absolutely useless company, very inexperienced staff on the phone and in person. I was told by a woman on the phone that my package was in their warehouse and that I could pick it up. She made sure to double check this too. I drove one hour and thirty minutes to pick it up, when I arrived a women told me it's just left the warehouse! I wasted my time, so they told me then my package would be delivered the following day, two day's later and nothing. The tracking online now says it is back where it was when I drove to collect it. I've called them now and they've told me it now won't be delivered for another 4 day's! Stay well clear from this crowd.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Driver was exceptionally rude. Service was rubbish!

Driver was exceptionally rude. When trying to arrange a delivery, it was an inconvenience to him to make arrangements. Took my package back and made no effort to contact me on the 2nd day yet said he did. I phoned the driver on the 3rd day, as tracking said package was out for delivery, but he had left package behind as he'd already tried twice to deliver so didn't have to try again and i could collect it myself! Different report being sent to the seller. Not able to get contact with customer service. Arrange delivery options not working on the website

23 September 2025
Unprompted review
Rated 1 out of 5 stars

They are keeping part of my shipment…

They are keeping part of my shipment worth few thousand of € for few days now10.9.2025.It was soposed to be delivered 5.9.2025,delivery day just keep changing.
Can’t get a hold of real person to talk to and can’t collect the package from depot myself.
The rest of the packages came in damaged (just the packaging) and was treated very badly by delivery driver .
Avoid companies using fed ex service

10 September 2025
Unprompted review

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