The choice of colours and items are always spot on. The staff being friendly and taking time to chat about fashion also is very welcome
Company replied
Location
Switch locationUnit 156 The Gracechurch Centre, B72 1PH Sutton�Coldfield, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff are friendly and helpful. The layout of the store is attractive and well organised. In the colder months, I would like to find jumpers and accessories made of wool rather that synthetic materi... See more
Company replied
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. M... See more
Company replied
First of all, I love the designs and the quality, then the convenience of being able to choose online or instore, and to get delivered home or pick up instore. I have always been welcomed when visitin... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 156 The Gracechurch Centre, B72 1PH, Sutton�Coldfield, West Midlands, United Kingdom
- 01213 547786
4.8
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality that lasts
Always excellent quality that I know will last so therefore always prepared to pay the extra
6 November 2023
Reply from FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Maybe send an email to say its arrived…
Maybe send an email to say its arrived in store !!!!
4 November 2023
Reply from FatFace - SUTTON COLDFIELD
Hello Jeanette
Thank you for your review.
I am so sorry to hear that you did not receive a email as I can see one was sent to you on the 7th November to advise that the parcel arrived in store. Sometimes as it is sent from a automated system it can go into Spam/Junk.
Have a lovely day.
EP
Please don't even think about shutting high street stores
Store colleagues were super helpful - working through which would be the best Christmas pyjamas for my (grown up) kids - and ordering online for delivery to my home for me.
This is service you just don't get online however good the products are.
3 November 2023
Reply from FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Reply from FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
lovely skirt
My order arrived quite quickly at the store and was easy to collect. I was really pleased when I tried it on. A lovely skirt and good value as reduced.
28 October 2023
Reply from FatFace - SUTTON COLDFIELD
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely dress
Lovely dress . Fits so well . Postal service excellent . Well done fat face .
21 October 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Lovely Tops
Lovely Tops. Excellent quality cotton and well made.
It's worth paying a little extra for quality and Fatface
clothing always washes very well.
I was kept well informed of delivery to the store and staff at store were very polite and helpful.
13 October 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
this company is one of the best clothes…
this company is one of the best clothes retailers on the high street. Shops are always immaculate , well laid out and has easy access to all merchandise. Staff in My 2 local stores are a great reflection on the company . They are always smart pleasant and polite, they dont pester you but they are there if needed.
Gary
19 October 2023
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Hi Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
After my recent visit to Fatface Sutton…
After my recent visit to Fatface Sutton Coldfield, I was extremely impressed with how attentive Jane was. She was very friendly and knowledgeable about the products in store. I made a large purchase thanks to her! She deserves a promotion! Thank you Jane.
15 September 2023
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Good afternoon, Dara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Sutton Coldfield store.
Take care, JB
Great sales items found online
Great sales items found online, delivered to store within 5 working days. Store pick up great, friendly and helpful staff.
29 August 2023
Reply from FatFace - SUTTON COLDFIELD
Hello Lauren thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good customer service
My item was delivered to store very quickly and it was free to have this service. Also very good communication throughout.
20 August 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Tristan was very helpful polite and…
Tristan was very helpful polite and professional and went above beyond to ensure my shopping was a complete and pleasant experience, thank you Tristan.
24 August 2023
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love the styles especially the dresses
14 August 2023
Reply from FatFace - SUTTON COLDFIELD
Good Morning Mrs Lambert
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Every time I go to this store the staff…
Every time I go to this store the staff is very friendly and support you with the items.
8 August 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Sales item!
I bought a cross body bag in the FatFace sale for almost half price. This was an excellent saving on a pretty, canvas summer bag which can hold basic essentials.
I had it delivered to store which saved p&p and it arrived for collection in a few days.
I am very happy with my purchase and the sale price.
9 August 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Two staff members worked as a team and…
Two staff members worked as a team and they could not have been more helpful. Excellent customer service, thank you.
7 August 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you so much for your amazing comments. We are super pleased to hear of your positive shopping experience with us! Your feedback will be shared with our wonderful team in store! - RS
Excellent value in the sale.
7 August 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Their best sale ever
I wanted a casual shirt for a holiday.
Great choice and I settled on a blue one. Just the shade I needed at the right price.
There was plenty to choose from and a reasonable selection of sizes.
7 August 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you so much for your review. We are so happy to hear that you found your perfect holiday shirt with us! - RS
Love FatFace
Love FatFace. Gorgeous clothes, boots, bags and accessories. Staff always friendly, stores are clean and nicely laid out.
Why only 4 stars? Simply the prices. Always been a little bit pricey but above plus points made that worth it. But recently I’ve been mortified by the prices. One dress I loved, long, summer, brown print dress, £90. I understand it’s eco and using green eco methods etc but sometimes the prices are just too much. The sales are good and make it more palatable but that’s only issue. Otherwise I love FatFace.
15 August 2023
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Thank you for your comments! We deeply appreciate your feedback! 🤩
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.