Staff were lovely , laughed at my terrible jokes about going to Bath fat face instead cause it was better . Lovely helpful souls, I also noticed the beautiful board outside - the drawn one , as an art... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to order pick up and return. No extra charges. Dont understand why a dress is more expensive because its in a petite size.
Company replied
I visited Fat Face in St. David’s Wales. I have never shopped in Fat Face before. I was really impressed with the quality of the clothing and the price too. I was assisted by a lovely member of staff... See more
Company replied
I am a frequent visitor to the St. Davids store whenever I am in the area and always enjoy looking in to see what they have. I am usually greeted by the wonderful Pauline, who's positive energy... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3 The Pebbles, SA62 6RD, St�David's, Dyfed, United Kingdom
- 01437 729599
4.8
Excellent
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - ST DAVIDS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service and lovely store
Have made a few purchases from FatFace lately. Lovely store and friendly service.
1 January 2024
Reply from FatFace - ST DAVIDS
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Was made to feel like a thief and…
Was made to feel like a thief and criminal whilst being followed around the shop. Will not be returning. I’m not trying to make this shop look bad as the products they sell are high quality but being made to feel that uncomfortable is not worth it.
3 January 2024
Unprompted review
Reply from FatFace - ST DAVIDS
Hello Courtney, thank you for your review and for providing feedback on our St David's store. This certainly isn't what we like to hear and not how we want our customers to feel whilst shopping with us.
Please be assured your comments will be passed on to have this investigated.
Take care, LE
Reply from FatFace - ST DAVIDS
Good Afternoon Tracy,
Thank you for taking the time to leave us a review!
We really appreciate your positive feedback regarding the St David's store! I will make sure to pass this on to them.
We look forward to welcoming you back soon.
Kind Regards, JW
Good quality product
Good quality product. Store very welcoming and the staff were extremely helpful and pleasant.
16 December 2023
Reply from FatFace - ST DAVIDS
Hi Brenda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
From the st David’s shop
From the st David’s shop, I ordered a rugby shirt as the size wasn’t in stock. After a month, I asked if they d heard anything. The staff in the shop found that the order had been cancelled at the warehouse. Neither the shop or I was notified and no refund was given until the member of staff asked about it.
Other items arrived promptly and the staff in the shop could not have been more helpful.
8 December 2023
Reply from FatFace - ST DAVIDS
Hello there, thank you for taking the time to leave your review.
I am sorry to hear of your recent order experience and I will be sure to pass your comments on.
Take care, LE
Friendly knowledgeable staff in a shop full of quality items
Staff really lovely and helpful. Store is well presented and spacious. Lots of choice. My daughter bought me a lovely coat and it was difficult to just pick one! I bought 2 pairs of mens slippers as Christmas presents and loved them
so much I ordered another pair on-line. They are excellent quality and look cute as well
22 November 2023
Reply from FatFace - ST DAVIDS
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Staff at St David’s branch are really…
Staff at St David’s branch are really pleasant & very helpful
9 November 2023
Reply from FatFace - ST DAVIDS
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found our crew in our St Davids pleasant and helpful. I will be sure to pass on your lovely review to the team.
Take care, MM
Lovely Experience 😊
Lovely experience today in the Fat Face St Davids Pembrokeshire store.
The 2 members of staff there today, Amanda & Ditta couldn’t have been more helpful. They went above and beyond helpfulness in order to help me obtain Boris the Badger slippers for a Gift for my brother in law.
I await their arrival and look forward to shopping there again soon.
6 October 2023
Unprompted review
Reply from FatFace - ST DAVIDS
Hi Deni
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The best customer service around
The best customer service around!
A pleasure to deal with .
Beautiful clothes and so well made
9 September 2023
Reply from FatFace - ST DAVIDS
Thank you for your 5* review regarding your recent visit to our St Davids store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
I have always liked the quality of Fat…Magical
I have always liked the quality of Fat Face Cothing especially Airlee sweatshirts, classy and smart. When you wear Fat Face clothing and go out, people know you have taste and wear quality clothing
3 September 2023
Reply from FatFace - ST DAVIDS
Thank you for leaving us a 5* review! I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – LB
I ordered the product to be delivered…
I ordered the product to be delivered to a nearby store. I was kept well informed of the progress and notified when it had arrived. Collection was straightforward. The item is good quality as I have come to expect from FatFace. Overall very pleased.
10 August 2023
Reply from FatFace - ST DAVIDS
Good afternoon, Pete
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Davids store.
Take care, JB
Great offer on items purchased
Great offer on items purchased, website quick and easy to use and very speedy delivery. Overall, a very quick and simple process.
31 July 2023
Reply from FatFace - ST DAVIDS
Good Afternoon Sian,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
Rachel was a ray of sunshine on a rainy day
Always a great selection of quality items. It was a miserable weather day but Rachel at the St David's shop was a ray of cheerful sunshine; helpful, friendly and a good guide to the shop layout, which helped as this one FatFace I'd never visited before. Clean, bright shop and very welcoming. Nice one, Rachel.
26 July 2023
Unprompted review
Reply from FatFace - ST DAVIDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Wonderful helpful staff and a beautiful…
Wonderful helpful staff and a beautiful little shop
22 May 2023
Reply from FatFace - ST DAVIDS
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent service
The lady who served me (Anne) was Awsome . She represented your company very well and is worthy of praise .
I Found the size variations in the jean were limited , the trouser length I required in every style were not available .
25 May 2023
Unprompted review
Reply from FatFace - ST DAVIDS
Thank you so much for your review. We are super pleased to hear of your amazing experience whilst popping in to see us. We will share your lovely comments with our amazing team in store! - RS
Wonderful help and guidance from Amanda…
Wonderful help and guidance from Amanda at your St. Davids store - 5 stars*****
18 May 2023
Unprompted review
Reply from FatFace - ST DAVIDS
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great service, easy and friendly
I ordered online but needed to get a different size and my local store sorted me out.
19 November 2022
Reply from FatFace - ST DAVIDS
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Good quality goods at a great prive
Good quality goods at a great price. Delivered on time
27 October 2022
Reply from FatFace - ST DAVIDS
Good Morning Jane
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Good friendly staff and lovely shop In a special location.
Since our visit to St Davids where we purchased a ladies coat we have since bought a jumper also for my wife online. Both were quality items.
25 September 2022
Reply from FatFace - ST DAVIDS
Hi Ray, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.