Great deal! Felt in love with a dress what‘s on sale but out of stock (in my size) in different stores. Well, decided to order and collect. Good experience at all with the process and in time de... See more
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Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery. The only problem is that if PayPal used as payment method the only return option is by post - shops... See more
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Fatface is my favourite go to brand & we purchased hoodies for our eldest son requested for Christmas to replace his old ones that he regularly wears throughout the year. My husband loves the Henley... See more
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The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy in... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
16/18 Chequer Street, AL1 3YD, St�Albans, Hertfordshire, United Kingdom
- 01727 845610
4.6
Excellent
109 reviews
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Good quality and ethically sourced…
Good quality and ethically sourced clothing. Well sized and proportioned. Fairly priced. Friendly and helpful staff. I would particularly mention staff at the St. Albans branch. A company that ticks all the boxes for me.
30 March 2023
Reply from FatFace - ST ALBANS 2
Hello Linda, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Very friendly and helpful staff in St…
Very friendly and helpful staff in St Albans store!
27 March 2023
Reply from FatFace - ST ALBANS 2
Hello Helen, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Lovely jumpers.
Fast, reliable service. The jumper was a bargain & fits well. The colour & design received compliments. A very comfortable, warm jumper. I have bought from Fat Face before & have also purchased another, different jumper for myself since. I recommend Fat Face.
23 January 2023
Reply from FatFace - ST ALBANS 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Lovely sweatshirt
my order arrived promptly and in good condition. The sweatshirt was true to size and very good quailty.
20 February 2023
Reply from FatFace - ST ALBANS 2
Good afternoon, Ian
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Albans store.
Take care, JB
Reply from FatFace - ST ALBANS 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The clothes I ordered arrived late and…
The clothes I ordered arrived late and in a torn and hastily re-sealed bag. There was also some sort of diet and grit in the bag. One item was missing, I went into the St Albans branch and they couldn’t deal with the issue and suggested I contact head office. I emailed and got no response. £20 down and no item. I work and have a baby and a toddler so I don’t have unlimited time to chase. The other items that were retuned in branch still have not been refunded (and they said it would take 10 days) this was 6-8 weeks ago.
24 December 2022
Reply from FatFace - ST ALBANS 2
Hi Sophie
Thank you for taking the time to leave a review and I am very sorry to hear that your refund is taking longer than expected to arrive. I have emailed you separately to further resolve this for you. DW
Reply from FatFace - ST ALBANS 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - ST ALBANS 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
The staff were very helpful
24 November 2022
Reply from FatFace - ST ALBANS 2
Hi Josephine,
Thank you for your feedback regarding your recent visit to the St Albans store. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
FF sale
Quick delivery. However I returned a lot of items. I find tees/tops and hoodies too short in the body and too wide. Long leg length in trousers is a bit random. Quality is good but fit sometimes not so good. The return process in store is a bit long winded (lucky I went on a late afternoon week day so not busy!).
19 August 2022
Reply from FatFace - ST ALBANS 2
Hi Lisa,
Thank you for taking the time to leave us this review.
We will escalate your feedback regarding quality and fit to our garment tech department for review. If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4.30pm and we can assist you further.
Take care, DW
Reply from FatFace - ST ALBANS 2
Hi Steph, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace were excellent.
FatFace were excellent.
Hermes - Evri not so much, the first delivery was lost but FatFace arranged another delivery quickly and efficiently.
21 June 2022
Reply from FatFace - ST ALBANS 2
Hi Nicholas
Thank you for taking the time to leave a review. I am so happy rated us Excellent.
Your comments regarding the courier will be passed the relevant department.
Best Wishes DW
Shopping is always better in a shop!
Very helpful, friendly staff. Shopping is always better in a shop!
3 June 2022
Reply from FatFace - ST ALBANS 2
Good afternoon Paul,
I am so happy to read what a positive experience you had in the
St Albans store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely day :) DW
Very good easy to order with updates…
Very good easy to order with updates and jacket is great
29 May 2022
Reply from FatFace - ST ALBANS 2
Hi Annette, thank you for your 5* review. I am so pleased to hear you had a great shopping experience and we look forward to welcoming you back soon. Take care, LE
Not good customer service
Ordered some jeans and a T-shirt online. Tried them on, not a great style for either, so took them back to my local store for a refund.
On looking at my bank account later I found I’d been charged for them again - and not credited. Phoned the number on my email receipt and they agreed that I had been wrongly charged - but no apology at all, I was just told that the money would be refunded ‘in 2 - 5 working days’. Not great customer service!! An apology and a gesture of goodwill would have been the thing to do!! What with that an previous problems with receiving my order/ receiving emails about mistakes in data breeches, I am having second thoughts about Fat Face!!
26 May 2022
Reply from FatFace - ST ALBANS 2
Hi Ruth,
Thank you for your review.
I have sent you a separate e-mail regarding the service that you have received from our store and crew. Many thanks-AB.
Reply from FatFace - ST ALBANS 2
Hi Paul,
Thank you for the 5* review and kind words, we really value your feedback. We hope you love your new jumper! JB
Never disappointed!
Lovely, soft cardigan. Good quality.
Had to exchange in store for a bigger size as small across shoulders (I am broad!), staff very friendly and helpful!
12 March 2022
Reply from FatFace - ST ALBANS 2
Hi Lucy
Thank you for your 5 star review. Great that you love your new cardigan. Thank you letting us know our in store team were able to assist you so well and process your exchange for you. I hope you are having a great day. MJ
The staff are always helpful and…
The staff are always helpful and friendly and I love the quality of Fat Face clothes!
17 February 2022
Reply from FatFace - ST ALBANS 2
Hello Barbara, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the service you receive from our staff instore. Thank you for being a loyal customer of ours! Have a great day! Take care, LM
I love going to Fat Face!
I love going to Fat Face! Every time I have interacted with the staff they have gone above and beyond to care for my needs, help me find the best deal or order the correct size online. Always kind and fun!
28 January 2022
Reply from FatFace - ST ALBANS 2
Hi Karen,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store. We hope you enjoy your new purchases!
Have a great day!
Thanks again, JH
I am delighted with my purchases 👍
I am delighted with my purchases from Fat Face. The dress I ordered is perfect, love the colour and style. The jumper was on the large size so I have changed it for a smaller size. Staff were so nice and helpful. The jumper is now being posted to me. So happy with the assistance from Fat Face. Thank you so much again. Well done 👏👏
5 December 2021
Reply from FatFace - ST ALBANS 2
Hi Eugene,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, JH
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