FatFace - ST ALBANS 2 Reviews 103

Good quality and nice fabric

The member of staff was welcoming. I found exactly what I wanted and in the right size.

Perfectly good experience, helpful and thoughtful staff and good, quality clothing to choose from.

A fabulous jacket. Feels lovely and soft and a good length. I find most are too short. Great pockets and a great fit.
A lovely assistant (Isabel?) helped me with my order in store. She was wonderful.

Easy online order for collection at my local shop which avoided disappointment if they didn’t have my size in store on the day I was shopping!

They are super comfortable, good quality soft leather and excellent value. I opted for brown and am delighted with them.

I love the top and cardigan I bought.

A unique clothing shop

I love the quality of the clothes in Fat Face on top of that the staff are so helpful ! I visited the St Albans store today and met Team members Georgia and Ally. I was looking at trousers. They both went out of their way to help me including looking in the stockroom. On top of that it was nice to see they clearly enjoyed their roles and I felt completely at home. I call it gold standard customer service!

I ordered on line and arranged a collection from the St Albans store. The communication by message/ email was timely and the goods arrived on time. The staff in the store were very helpful and pleasant to deal with. An

Good quality and very reasonable price with a quick delivery and helpful staff.

Another lovely experience at the St.Albans branch. Nikki and the store manager Georgia went over and beyond to help me find the perfect present for my mum. Very professional and personal experience today and every time I visit is no different. Customer service like this is what keeps me coming back as a customer, and the whole team is a credit to the company.

The store and changing rooms were filthy, dust and tissues everywhere, when we pointed this out we were told they hadn’t had time to clean it, really?? There was nobody in there apart from us

The lady in store was very rude and unhelpful when I tried to collect my parcel. I couldn’t get the barcode up on my email due to poor signal and she was not accommodating in the slightest. Told me to go outside the shop and sort it out. Her colleague was much more helpful and helped me find my order on the system.

The online order was delivered to appointed store
And no problem with the return of product at the
Same time.

My friend and I visited the store in St Albans.

We were both interested in jackets, Isabel was helping us both, i bought my jacket.My friend was grateful to Isabel for her help, however the jacket she wanted wasn’t in store.

However 10 out of 10 for Isabel’s kindness, positive attitude and assistance

We will visit the store again

Happy people serving. Ladies had great dress on, made me want to try it on in my size. Received a sale as a result. Amelia seRving at till was lovely and helped me find my the top I wanted online.

Quick and easy to order. Quick and efficient pick up with brilliant service from James in St Albans. Thankyou!

We viewed the two items (man's jumper and woman's handbag) in store, but ordered online for delivery to store to get our preferred size and colour, respectively.

They were delivered to the store on time, and good quality). Overall good service.

Really nice leggings. Good material (I like cotton and stretch), they fit well and look good. True to size.

Although I liked the item I bought on line it didn't like me so I took it back for refund and this was done in store by a lovely helpful assistant and was very quick and efficient