Easy online order for collection at my local shop which avoided disappointment if they didn’t have my size in store on the day I was shopping! They are super comfortable, good quality soft leather... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Easy online order for collection at my local shop which avoided disappointment if they didn’t have my size in store on the day I was shopping! They are super comfortable, good quality soft leather... See more
Company replied
Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery. The only problem is that if PayPal used as payment method the only return option is by post - shops... See more
Company replied
Fatface is my favourite go to brand & we purchased hoodies for our eldest son requested for Christmas to replace his old ones that he regularly wears throughout the year. My husband loves the Henley... See more
Company replied
The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy in... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
16/18 Chequer Street, AL1 3YD, St�Albans, Hertfordshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The member of staff was welcoming. I found exactly what I wanted and in the right size.

Reply from FatFace - ST ALBANS 2
Perfectly good experience, helpful and thoughtful staff and good, quality clothing to choose from.

Reply from FatFace - ST ALBANS 2
A fabulous jacket. Feels lovely and soft and a good length. I find most are too short. Great pockets and a great fit.
A lovely assistant (Isabel?) helped me with my order in store. She was wonderful.

Reply from FatFace - ST ALBANS 2
Easy online order for collection at my local shop which avoided disappointment if they didn’t have my size in store on the day I was shopping!
They are super comfortable, good quality soft leather and excellent value. I opted for brown and am delighted with them.

Reply from FatFace - ST ALBANS 2
I love the quality of the clothes in Fat Face on top of that the staff are so helpful ! I visited the St Albans store today and met Team members Georgia and Ally. I was looking at trousers. They both went out of their way to help me including looking in the stockroom. On top of that it was nice to see they clearly enjoyed their roles and I felt completely at home. I call it gold standard customer service!

Reply from FatFace - ST ALBANS 2
I ordered on line and arranged a collection from the St Albans store. The communication by message/ email was timely and the goods arrived on time. The staff in the store were very helpful and pleasant to deal with. An

Reply from FatFace - ST ALBANS 2
Good quality and very reasonable price with a quick delivery and helpful staff.

Reply from FatFace - ST ALBANS 2
Another lovely experience at the St.Albans branch. Nikki and the store manager Georgia went over and beyond to help me find the perfect present for my mum. Very professional and personal experience today and every time I visit is no different. Customer service like this is what keeps me coming back as a customer, and the whole team is a credit to the company.

Reply from FatFace - ST ALBANS 2
The store and changing rooms were filthy, dust and tissues everywhere, when we pointed this out we were told they hadn’t had time to clean it, really?? There was nobody in there apart from us

Reply from FatFace - ST ALBANS 2
The lady in store was very rude and unhelpful when I tried to collect my parcel. I couldn’t get the barcode up on my email due to poor signal and she was not accommodating in the slightest. Told me to go outside the shop and sort it out. Her colleague was much more helpful and helped me find my order on the system.

Reply from FatFace - ST ALBANS 2
The online order was delivered to appointed store
And no problem with the return of product at the
Same time.

Reply from FatFace - ST ALBANS 2
My friend and I visited the store in St Albans.
We were both interested in jackets, Isabel was helping us both, i bought my jacket.My friend was grateful to Isabel for her help, however the jacket she wanted wasn’t in store.
However 10 out of 10 for Isabel’s kindness, positive attitude and assistance
We will visit the store again

Reply from FatFace - ST ALBANS 2
Happy people serving. Ladies had great dress on, made me want to try it on in my size. Received a sale as a result. Amelia seRving at till was lovely and helped me find my the top I wanted online.

Reply from FatFace - ST ALBANS 2
Quick and easy to order. Quick and efficient pick up with brilliant service from James in St Albans. Thankyou!

Reply from FatFace - ST ALBANS 2
We viewed the two items (man's jumper and woman's handbag) in store, but ordered online for delivery to store to get our preferred size and colour, respectively.
They were delivered to the store on time, and good quality). Overall good service.

Reply from FatFace - ST ALBANS 2
Really nice leggings. Good material (I like cotton and stretch), they fit well and look good. True to size.

Reply from FatFace - ST ALBANS 2
Although I liked the item I bought on line it didn't like me so I took it back for refund and this was done in store by a lovely helpful assistant and was very quick and efficient

Reply from FatFace - ST ALBANS 2
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.