The staff were really friendly and even reminded me to use a blue card for discount if I had one, the autumn range was so good I couldn’t decide what I could afford, cannot wait till next pay day to g... See more
Company replied

Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The staff were really friendly and even reminded me to use a blue card for discount if I had one, the autumn range was so good I couldn’t decide what I could afford, cannot wait till next pay day to g... See more
Company replied
I ordered some shirts for my husband on line in 4XL tall, I was told that the order would be available on Sunday 9th August. I received an email to say they would be delayed by 1-2 days so on Tuesday... See more
Company replied
Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... See more
Company replied
Went in for a look and saw a really pretty dress, I wasn't sure but then I was approached by one the assistants. She was so pleasant and helpful, I wasn't sure about sizes and length but I needn't ha... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from FatFace - SKIPTON
The sweatshirt was good quality but the sizing was small and a little short. I have had other fat face Airlie sweatshirts and the size was fine.

Reply from FatFace - SKIPTON

Reply from FatFace - SKIPTON

Reply from FatFace - SKIPTON

Reply from FatFace - SKIPTON
Goods true to photos and came in a few days.
staff always lovely in the shop

Reply from FatFace - SKIPTON
What always make my experience so great, staff and being able to see the clothes and feel the material. The staff are always so helpful, quick to help if I want to order a top that is unavailable in the shop, they will check and order the item I am enquiring about. Really love the store at skipton, have said this before so I don't mind repeating it. Wonderful place to visit.

Reply from FatFace - SKIPTON
I'd bought a shirt in FatFace while down south and only realised my husband had a very similar one already when back home. The sales assistant in Skipton happily exchanged it with minimum fuss and was very friendly and efficient. We felt like we'd received excellent service.

Reply from FatFace - SKIPTON
The assistant at Skipton FatFace went above and beyond to help me to purchase the Jocelyn paisley dress. Especially patient and helpful as I rang first thing on a busy Saturday morning.
Out of stock on-line in all departments and franchises, my local Grand Central store located one dress in my size at the Craven Court Shopping Centre, Skipton. The assistant was so helpful with info about stock and found the 'returned' dress in her store.
When she learned I was in Birmingham and planning to travel to Yorkshire (!), she was determined to help me.
She : -located 3 dresses in my size in central store
-explained why website showed 'out-of-stock'
-told me how to ask in my local store for staff to order, and dress could be home-delivered
-was friendly, super-experienced, and so keen to help me track down 'my'dress
-said she would 'hold' the dress in her store for me just in case the ones showing had sold
Yes, it's only a dress but I wanted it for a special occasion and was so cross with myself for not ordering it as soon as I saw it on-line. And thought I'd missed my chance.
Happy ending! I ordered via my local store and got one of the 3 dresses showing. Arrived 2 days later to my home.
All thanks to this Skipton star!

Reply from FatFace - SKIPTON
Order arrived quickly. Great products, and anytime I've popped into my local shop very friendly and helpful.

Reply from FatFace - SKIPTON
The staff were absolutely brilliant. I have to mention Gemma, Lauren and Maddie in particular.
Nothing was too much in regards to my questions about items I wanted to purchase.
Also because I'm not from the area they were really helpful in suggesting places to visit.
I had a really good shopping experience and left with a smile

Reply from FatFace - SKIPTON
Had some issues ordering on-line and asked the store to assist - Gemma could not have been more helpful. Awesome service! Order was received a few days later! A very happy customer! As Canadian residents we delighted to hear that you’ll be opening up that side of the pond!

Reply from FatFace - SKIPTON
The Skipton store is fantastic. I always get great service from here and nothing is too much trouble. Gemma always finds me just what I need

Reply from FatFace - SKIPTON
Fatface stores and clothes are fantastic. Myself and my wife have shopped at fatface for a few years now good quality clothes and accessories.
Question...Is the skipton branch closing down ?? hope not

Reply from FatFace - SKIPTON
Very pleasant and knowledgeable staff, have good advice and support

Reply from FatFace - SKIPTON
Outstanding customer service, as ever, from the in store team in Skipton, North Yorkshire, especially Gemma. They always go above and beyond to help. This is one of the reasons I love Fat Face!

Reply from FatFace - SKIPTON
Friendly,helpful,pleasant staff going the extra mile, would return again.

Reply from FatFace - SKIPTON
Placed order at Skipton store amazing service from assistant she couldn't have been more helpful!

Reply from FatFace - SKIPTON
Great customer service, broadsands jacket fits well. 5/10 150 lbs 29 inch waist, i bought an XS and it fit perfect. Has a nice waxed look. Warm also with a hoodie under.

Reply from FatFace - SKIPTON
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.