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FatFace - SKIPTON Reviews 151

TrustScore 4.5 out of 5

4.6

Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Love any fat face orders , arrive quickly well packaged. great quality reasonably priced

Company replied

Rated 5 out of 5 stars

Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... See more

Company replied

Rated 2 out of 5 stars

I'm still waiting for my delivery to arrive in store 😕 It's 2 weeks now since ordering, so I'm a bit fed up. This is the second time deliveries have been delayed, so I won't be using online ordering... See more

Company replied

Rated 5 out of 5 stars

The jumper I bought was slightly too small so the sales assistant ordered me the next size, which fitted perfectly. She ordered it from the shop, which was where I collected it making it very convenie... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, United Kingdom

  • 01756 798862

4.6

Excellent

TrustScore 4.5 out of 5

151 reviews

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Rated 5 out of 5 stars

Love any fat face orders

Love any fat face orders , arrive quickly well packaged. great quality reasonably priced

2 June 2026
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Came faulty

10 June 2026
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Reply from FatFace - SKIPTON

Thank you for taking the time to leave your review. We are sorry to hear that your item arrived in a poor condition. We trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE

Rated 5 out of 5 stars

Brilliant help from staff at my Skipton…

Brilliant help from staff at my Skipton store for a wedding evening event

16 May 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff

The jumper I bought was slightly too small so the sales assistant ordered me the next size, which fitted perfectly. She ordered it from the shop, which was where I collected it making it very convenient. The staff in the Skipton store are always very nice and helpful.

30 April 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly and really helpful staff in my…

Friendly and really helpful staff in my local store, so lucky to shop there!

26 April 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

You get what you deserve and want

Quick and informed thru out. Good packaging and prompt service. And as usual not disappointed in the standard and quality of clothes. You get what you pay for in my opinion as l am a person whom can not to waste money👍🏼

30 April 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very pleasant helpful staff

Very pleasant helpful staff. Good sale prices and lots of choice.

26 April 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Spring essentials

Great quality clothing in spring colours, lasts well after plenty of washes . Pretty designs one of my favourite places to shop

26 April 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service

Bess@Skiptonfatface was really helpful and I felt like I was having a personal shopping experience.💕

14 April 2026
Unprompted review
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff allow you to browse without…

Staff allow you to browse without interference. Very knowledgeable about their stock . Helpful about sizes etc. Pleasant with customers

28 March 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good Purchase.

Very quick delivery, Good Product. Helpful staff.

26 March 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Delivered on the date that was issued…

Delivered on the date that was issued easy to order on line good value for money when I got them on sale

20 March 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Not used the collect in shop before but was kept well informed if my parcels journey and straight forward pickup in store.

14 March 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great quality and good fit

Great quality and good fit, delivered quickly to our local Fatface shop. Friendly helpful staff at the shop too.

25 February 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Morgan and Charlotte

Morgan and Charlotte
Very friendly and an asset to your company .lovely sales persons

20 February 2026
Unprompted review
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very helpful!

Bought my wife some slippers that were too small. Took them into the shop and they gave our money back and ordered a new pair, which arrive today at Next!!

15 February 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service. Bought a pair of green trainers and found one was a size 7 and the other a 6.5. As these were in the sale there were none left in a 7 at my local store in Skipton or online. Gemma was brilliant and went the extra mile to find me a pair at the Harrogate store, even offering to pick them up for me when she was going to be there. Can't thank Gemma enough.

17 January 2026
Unprompted review
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

They very quickly arrived at my…

They very quickly arrived at my nominated store and on inspection of the goods I was very impressed. The Jumper was slightly big, but it's fine. Very helful and pleasant staff.

11 January 2026
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Although the parcel was delayed

Although the parcel was delayed, the customer service at Skipton store was fantastic.

8 January 2026
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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