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FatFace - SALISBURY 2 Reviews 

154
•
TrustScore 5 out of 5

4.9

8/10 Old George Mall, SP1 2AF Salisbury, Wiltshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Very loving staff and so friendly, nothing is a problem and very welcoming. The quality is always on the higher standard that’s why I love the shopping there. Always recommend to my friends.

Company replied

Rated 4 out of 5 stars

Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they s... See more

Company replied

Rated 4 out of 5 stars

Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatfac... See more

Company replied

Rated 5 out of 5 stars

The FatFace in Salisbury has a brilliant team of people working in there. They are friendly, know their stock and go out of their way to help you pick out great outfits and pieces. Love going in there... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 8/10 Old George Mall, SP1 2AF, Salisbury, Wiltshire, United Kingdom

  • 01722 340163

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

All reviews

(154)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love their stuff

Love their stuff, especially when they have a sale on haha deliveries so far turn up as promised, what more can I say 😀

18 April 2023
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hi Charis
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Staff always friendly

Staff always very helpful and accommodating good shop layout

24 March 2023
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Rated 5 out of 5 stars

Ordered online and delivery was swift

Ordered online and delivery was swift. I bought 3 items but had one item I needed to return so I returned it to my local branch of Fatface. The whole process was very straight forward. The person who dealt with my return in the Salisbury store was most helpful and efficient.

17 March 2023
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hi there,

Thank you for taking the time to leave this wonderful review. I am glad that you enjoyed your shopping experience in our Salisbury Store. I will be sure to pass your comments on. Best Wishes DW

Rated 5 out of 5 stars

Great staff

Lovely, helpful, friendly staff

17 March 2023
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello Hillary,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.  Have a lovely weekend, KS 

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff. Shop has a lovely atmosphere, it’s quite small but has a nice range of stock. If they haven’t got the right size they will order it for you

20 January 2023
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hi Lesley, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service team who helped when I had a lot of problems with my delivery by Evri who delivered my parcel to the wrong address despite being advised the correct one one.

22 November 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Good afternoon, Adrian

Thank you for your feedback regarding your recent online order.

It's great reading such positive comments about the service you received. We hope you continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

Great customer service.

The store assistants made it very easy to return items ordered online, in store.

19 November 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I always shop for clothes in Fat Face

I always shop for clothes in Fat Face, l always have
and will continue to do so!

8 October 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hi Mellisa, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Excellent Customer Experience

Excellent customer service. Very efficient and friendly too. Thank you.

7 October 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello,
Thank you for your feedback . I am pleased to read that your shopping experience was a positive one and hope you look forward to shopping with us in the future.
All the best - KS

Rated 5 out of 5 stars

Salisbury

Excellent customer service

27 August 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hi Cynthia, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Got what I ordered

Got what I ordered, on time, nice!

10 August 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hi Roy
Really pleased to hear everything went well with your online purchase. MJ

Rated 5 out of 5 stars

Great products from Fat Face as always…

Great products from Fat Face as always and very helpful and attentive staff

7 July 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

good service

27 June 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hi Stephen, Thank you for your 5 star review. Take care, - ES

Rated 5 out of 5 stars

Katrina was excellent helping my wife…

Katrina was excellent helping my wife and me .
Excellent clothes
Would recommend highly.

14 June 2022
Unprompted review
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Good Morning Trevor
Thank you for your 5* review.

I am so pleased to hear of your recent experience in our Salisbury store. Please be assured that I will pass this onto the crew members involved for you.

Have a great day!

EP

Rated 5 out of 5 stars
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Good Afternoon Susie

Thank you for your 5* review.

I am so pleased to hear of your recent experience in our Salisbury store. Please be assured that I will pass this onto the crew members involved for you.

Have a good Afternoon!

EP

Rated 5 out of 5 stars

Fat face Salisbury is great !

Fat face Salisbury is great . The staff are always friendly and helpful . Just a lovely place to shop in!

27 April 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hi Viv, thank you for your review, I am so pleased to hear that you had a positive shopping experience in Salisbury, this is wonderful to hear! Take care, LE

Rated 5 out of 5 stars

Lovely soft denim jacket

Lovely soft denim jacket. Fitted perfectly. Just what I wanted.

11 April 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Good Morning Mrs Batchelor

Thank you for your 5* review.

I am so pleased to hear that you are happy with your new Jacket.

Have a great week!

- EP

Rated 5 out of 5 stars

Great service

Great service, really helpful. Sales assistant went out of her way to chat to the kids and found them a sticker. Really lovely

22 March 2022
Unprompted review
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Good Morning Emma

Thank you for your 5* review.

I am so pleased to hear of your recent experience in our Salisbury store. Please be assured that this will be passed onto the crew members involved.

I hope you have a good rest of the day.

- EP

Rated 5 out of 5 stars

Beautiful clothes!

FatFace has become my new 'go to' shop for clothes. They are excellent quality and have a lovely range for both adults and children. Whilst in my opinion their clothes are quite pricey, you definitely get what you pay for, would definitely recommend!

5 February 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello Becky,

Thank you for taking the time to leave your feedback.
I'm happy to hear you love all our ranges from youngsters to adults. I hope you keep shopping with us and keep an eye out for our new collection!

Have a great weekend!

Take care, AO

Rated 5 out of 5 stars

Quality clothes and friendly staff

Lovely clothes stocked at local store and when ordering clothes online as a last minute Christmas gift, came swiftly.

3 February 2022
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hi Tracey,
Thank you for leaving us your 5 star review.
I am pleased to read that your instore and online shopping experience was a such positive one. Thank you for being a loyal customer. LM

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