I was served by a lovely staff member called Rachel. She was friendly and knowledgable and had excellent customer service skills. I bought two tops but it was tricky choosing as there were so many lov... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I was served by a lovely staff member called Rachel. She was friendly and knowledgable and had excellent customer service skills. I bought two tops but it was tricky choosing as there were so many lov... See more
Company replied
Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they s... See more
Company replied
I ordered the shorts on line and they were delivered to my local fat face shop I was kept updated on delivery the shorts are ok and hopefully will be cooler to wear in the hot weather
Company replied
Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatfac... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
8/10 Old George Mall, SP1 2AF, Salisbury, Wiltshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was served by a lovely staff member called Rachel. She was friendly and knowledgable and had excellent customer service skills. I bought two tops but it was tricky choosing as there were so many lovely clothes to choose from. I would thoroughly recommend Salisbury Fatface.

Reply from FatFace - SALISBURY 2
I ordered the shorts on line and they were delivered to my local fat face shop I was kept updated on delivery the shorts are ok and hopefully will be cooler to wear in the hot weather

Reply from FatFace - SALISBURY 2

Reply from FatFace - SALISBURY 2
Rapid service, easy to find the size I wanted and to try it on. Really good service.

Reply from FatFace - SALISBURY 2
I was looking for a certain item. The store didn't have it but sales assistant showed me something else in the same range I tried it on and it fitted me perfectly

Reply from FatFace - SALISBURY 2
Lovely shop Lovely clothing and very lovely shop ladies. Very happy with them all

Reply from FatFace - SALISBURY 2
Really friendly and helpful staff. I collected my jumper and also returned a top (too long) without any problems at all.

Reply from FatFace - SALISBURY 2
Always a great experience in Salisbury the staff are always happy to help and my return was done quickly and efficiently.

Reply from FatFace - SALISBURY 2
Nice and welcoming staff
Good quality clothes. Love it
Good service

Reply from FatFace - SALISBURY 2
I had a great experience in the Salisbury store, the customer service was fantastic & the sale assistant ( didn’t catch his name ) was so helpful & cheerful. I would definitely shop in there again because of my experience in the store

Reply from FatFace - SALISBURY 2
We were looking for some new summer clothes, Melanie and Ben were very helpful in putting some outfits together for us. Will be back again soon, great team. Thank you 😊

Reply from FatFace - SALISBURY 2
Friendly and helpful staff - dog friendly- bargains in the sale

Reply from FatFace - SALISBURY 2
The clothes are always set out in an attractive way. The staff are engaging, cheery and helpful.

Reply from FatFace - SALISBURY 2
Staff at my local shop are always polite friendly and very helpful
And it feels a pleasure to shop

Reply from FatFace - SALISBURY 2
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.