Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... See more
Company replied
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Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer... See more
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Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Ja... See more
Company replied
The staff were very friendly and helpful, and although you didn’t have the trousers I wanted in my size they found some other trousers that were even better that I hadn’t noticed. In other shops th... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, United Kingdom
- 01189 568787
4.6
Excellent
138 reviews
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Happy with service provided
16 September 2022
Reply from FatFace - READING 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Very pleasant helpful staff
22 September 2022
Reply from FatFace - READING 2
Hi Rose, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had excellent service from the lady…
I had excellent service from the lady in the Reading shop as I had to return my top's as they were too big.
8 September 2022
Reply from FatFace - READING 2
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Reading store.
Take care, JB
Staff very helpful
2 September 2022
Unprompted review
Reply from FatFace - READING 2
Good Morning Sharon
Thank you for your review and for sharing your recent experience in our Reading stores. Please be assured that I will pass this onto the crew members involved for you.
EP
Great customer service
I went to Reading and popped into the branch and found a sweatshirt I really liked, I was going to buy the large size but the assistant said a medium would be better. There were none in store. However she suggested I look online; she had first checked that a medium size was still available but recommended ordering sooner than later to avoid disappointment as they were ‘going fast’.
I took assistant’s advise and bought online there and then in colour (pale violet) I liked. It was delivered post free in a couple of days! All the staff were friendly and helpful there. Thanks all at Fatface, Broad Street, Reading
29 August 2022
Reply from FatFace - READING 2
Hi Andrea, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordering online was easy
Ordering online was easy, however needed to return all items as they were all to big. Gutted!
The lady who dealt with refund was lovely and I wasn’t made to feel awkward.
I did see a pair of trousers in shop after sorting refund which fitted perfect and same lady dealt with the transaction.
27 August 2022
Reply from FatFace - READING 2
Hi Carol, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - READING 2
Hi Fiona, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Stands the test of time.very well made…
Stands the test of time.very well made from quality materials.
My go to t shirt….
Thank you fatface…….
23 August 2022
Reply from FatFace - READING 2
Good Afternoon Alex
Thank you for leaving us this review about recent purchase.
I hope you have a great evening!
Take care, EP
Reply from FatFace - READING 2
Good afternoon, Rebecca
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Reading store.
Enjoy the rest of your day, take care. JB
Very Nice
The delivery of my purchase took a little long to arrive.
But the vests that i ordered are spot on. Very good quality. The only downside is that i couldn't get more in the colours i wanted.
13 August 2022
Reply from FatFace - READING 2
Good afternoon, Karen
Thank you for leaving us this review about your online shopping experience. We really value feedback from our customers. I will pass on your comments to our design team for future projects.
With regards to your delivery, I can see that it was delivered 3 days after placing the order, within our standard delivery agreement of 3-5 days.
Thank you for being a loyal customer, and we look forward to you shopping with us again soon.
Have a great day. JB
Fab simple website great products high quality
Fab simple website; easy of navigation and quick checkout. Great example product photos.
Goods received were of an excellent quality and better than first thought.
9 August 2022
Reply from FatFace - READING 2
Good Afternoon Justyn
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent help from your staff in the…
Excellent help from your staff in the Reading shop. Easy after that to order online and the clothing arrived quickly. Very happy.
20 June 2022
Reply from FatFace - READING 2
Hi Malcolm, thank you for your review on the Reading store. This is wonderful to hear and this will be passed onto the team! Take care, LE
Quick service Excellent choice…
Quick service Excellent choice Extremely pleased with everything ordered
28 May 2022
Reply from FatFace - READING 2
Good Morning!
Thank you for taking the time to post a 5 star review. I am happy to hear you are content with our service. We look forward to your future custom -KC
Excellent service fromby Ashley and his…
Excellent service from Ashley and his colleague at Fat Face in Reading today. Including very helpful advice on fit of clothes and colour choice of the bag I bought. Highly recommended.
17 May 2022
Unprompted review
Reply from FatFace - READING 2
Hello Laurie,
Thank you for your 5 star review. I am so pleased to hear you had a positive experience in our Reading store. I will absolutely pass your feedback onto the crew who I am sure will love to hear this kind review. We hope you enjoy our new items.
See you in store again soon!
Have a great day!
Take care, CT
Ashley in Reading Fatface is a customer service star
Ashley in Fatface Reading was so helpful to me on Saturday April 30th. I wanted a bag; Ashley found all of the bags in the shop in the storeroom, having looked on the website with me to determine which style I liked. He was patient and knowledgeable while I tried them all, and Perry too offered advice. What a friendly and professional team.
6 May 2022
Unprompted review
Reply from FatFace - READING 2
Hi Cerys,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Reading store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Excellent quality which is very rare in…
Excellent quality which is very rare in the world of fast fashion! You can count on getting an excellent looking and quality product.
The staff at the Reading branch are outstanding!
1 May 2022
Reply from FatFace - READING 2
Hi Farah, thank you so much for your 5* review. I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the colour and the quality of…
Love the colour and the quality of Fatface lurches on line.
12 March 2022
Reply from FatFace - READING 2
Good afternoon Sheila
Thank you so much for your kind words, let us know what we can improve on for next time to get 5* from you :)
Enjoy the rest of your weekend DW
Wonderful Service by the Fat Face Team…
Wonderful Service by the Fat Face Team in Reading helped me out with my returns - very courteous and couldn't be more friendly that's why I always buy my clothes at Fat Face 10/10
25 February 2022
Unprompted review
Reply from FatFace - READING 2
Good afternoon Tim, Thank you for leaving us this 5* revie, it's great reading such positive comments about the service you receive from our staff in the Reading store. Thank you for being a loyal customer of ours and I shall pass on your feedback on to them. Have a great day! Have a lovely rest of the day and take care, LM
The staff at Fatface Reading Store are…
The staff at Fatface Reading Store are always friendly and helpful. Thank you.
21 February 2022
Reply from FatFace - READING 2
Hi Kristy and John
Thank you for the 5 star review. It is lovely to hear that you received such positive feedback about our staff in the Reading store, I shall pass on this feedback to them. Have a lovely day, LM
Reply from FatFace - READING 2
Good afternoon!
I am so happy to read what a positive experience you had in the Reading store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely day! CA :)
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