Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... See more
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See what reviewers are saying
Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer... See more
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Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Ja... See more
Company replied
The staff were very friendly and helpful, and although you didn’t have the trousers I wanted in my size they found some other trousers that were even better that I hadn’t noticed. In other shops th... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, United Kingdom
- 01189 568787
4.6
Excellent
138 reviews
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I ordered online from within the store
I ordered online from within the Reading store as you didn't stock my size.
Happy with the quality of the 2 coats bought and feel they were excellent value for money (in the sale).
I had been in the store the previous day and wasn't overly impressed with the attitude of the staff. Not sure why they appeared demotivated.
2 January 2024
Reply from FatFace - READING 2
Good Morning Steve,
Thank you for taking the time to leave us a review!
I am happy to hear you are enjoying the quality of your new coats! I am sorry that you did not have a pleasant experience in the Reading store, I will pass this feedback on to be looked into.
We appreciate all feedback whether it be good or bad as this can help us shape our service for our customers! Again, I apologise for any inconvenience this may have caused.
We hope to be welcoming you back soon.
Kind Regards, JW
Quick delivery of online order
Quick delivery of online order, good sale reductions, one item not suitable but easily returned to local store ( staff very friendly & helpful and also able to check out other sale items)
24 December 2023
Reply from FatFace - READING 2
Hello Gillian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and reliable fast…
Good quality and reliable fast delivery. The staff is helpful and know their stock perfectly.
7 December 2023
Reply from FatFace - READING 2
Hi Irina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice socks
Like these socks as they have a high cotton content. Usually get as stocking fillers.
Staff were friendly and helpful when I collected them.
27 November 2023
Reply from FatFace - READING 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My favourite clothes shop.
My favourite clothes shop, we had to buy online as the local shop had only one colour. the garment is a perfect shape unlike many tee-shirts these days. Ordering was easy and the garment arrived when you said it would.
Great job.
11 November 2023
Reply from FatFace - READING 2
Good morning, Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience every time.
31 October 2023
Reply from FatFace - READING 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Pleased with recent online order…
Pleased with recent online order experience and my husband really likes both the items ordered. Good quality and in the sale so also good price. Very friendly and efficient staff at the Reading store when I collected my order.
19 October 2023
Reply from FatFace - READING 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Helpful staff
Online order arrived quickly. Staff at Reading branch were really helpful exchanging these items for sizes that fitted. Went out of their way to find the items when they weren't on the shop floor. Definitely the most helpful branch I've visited.
23 October 2023
Reply from FatFace - READING 2
Hi Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
very good service
16 October 2023
Reply from FatFace - READING 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Combined ordering online with returning through a shop
I combined ordering online with returning through a shop. The whole process was straightforward and helpful.
17 September 2023
Reply from FatFace - READING 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - READING 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Reply from FatFace - READING 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that you're happy with your purchase and delivery service. Take care -SK
Great quality clothing
I always buy my shirts from FatFace. Great quality and excellent choice of designs. Helpful staff in my local branch in Reading.
7 September 2023
Reply from FatFace - READING 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! It's great to receive such lovely feedback about our store staff, too! Take care – LB
Denim jacket
I didn’t receive a confirmation of my order but when I queried this it was corrected immediately. I collected my jacket!and the salesman in the shop was friendly, professional and helpful.
I am delighted with the jacket.
12 September 2023
Reply from FatFace - READING 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - READING 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - READING 2
Hello Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
very good service
very good service, friendly and efficient, got what we want.
24 August 2023
Unprompted review
Reply from FatFace - READING 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Ashley Best Assistant …
Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Jayden coastal dress which came on the Till £40 but late in the evening when I was on FF website this dress was prized at £35? So this morning I rung the store and someone was going to get back to me
12 August 2023
Reply from FatFace - READING 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
So pleasant helpful staff in Reading…
So pleasant helpful staff in Reading FF, thank you to them
11 August 2023
Reply from FatFace - READING 2
Hello Ian
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order online and then pickup at…
Easy to order online and then pickup at local store. Staff friendly and helpful.
12 August 2023
Reply from FatFace - READING 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
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