Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
Company replied
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See what reviewers are saying
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... See more
Company replied
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... See more
Company replied
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, United Kingdom
- 01159 418295
4.7
Excellent
237 reviews
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Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast pick up from store and the 2…
Fast pick up from store and the 2 members of staff I was served by on both occasions collecting a parcel were lovely
31 May 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service as always .
25 May 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
I collected my order from the branch…
I collected my order from the branch shop in Nottingham - so no charges ! and the staff were most efficient and welcoming1
21 April 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent choice and service
Excellent choice and service. Staff were professional and very pleasant at the Nottingham Store.
18 April 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great and friendly staff
6 April 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent friendly staff
Excellent friendly staff. Always a pleasant experience shopping in the Nottingham branch.
4 February 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products and great service
I bought online and in store. Great service and really helpful staff.
13 January 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Another great coat from fat face
Another great coat from fat face, great fit highly recommend, shop at fatface alot from jeans shirts jumper coat, all great quality
5 December 2024
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delayed delivery.
Ordered a bag to be delivered to store by 3rd December. Now the 9th of December and still no sign of it. I did have a mail saying it work be delayed by 2/3 days but not by such a long time. Usually I am very happy with the service from FatFace.
9 December 2024
Reply from FatFace - NOTTINGHAM 3
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Quick delivery
Quick delivery, regular updates, easy collection, friendly staff. My cardigan is really cosy and keeps me warm, excellent product.
7 December 2024
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat Face is my go to shop again. and…
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers still included a ready to go return label, should anything not be just right. To boot my local shop, Nottingham has the best disabled parking in town and a reliable lift in store. Doing things well included everyone. Well done Fat Face.
1 December 2024
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Simple and easy
The website was easy to place orders. I was able to choose my nearest store to collect from and a convenient date. I received email updates for my items, where they were in transit. All very good.
19 November 2024
Reply from FatFace - NOTTINGHAM 3
Hello Wendy,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ease of ordering online and efficient…
Ease of ordering online and efficient collection. Staff very helpful
29 October 2024
Reply from FatFace - NOTTINGHAM 3
Good afternoon Dave
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ma BREFFITT
A very satisfied visit to your store and the two assistants were so very helpful bought four items for my winter wardrobe
22 October 2024
Reply from FatFace - NOTTINGHAM 3
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
High quality material and great…
High quality material and great customer service in store
19 October 2024
Reply from FatFace - NOTTINGHAM 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Poor service when I tried to collect…
Poor service when I tried to collect it. Sales person couldn't give me a delivery day, even though id paid for next day delivery, due to what she described as parking restrictions outside the store preventing their currier dropping deliveries off. After speaking to customer service this sounds like a load of rubbish. Thinking it may have been there already and just not processed, but i won't be shopping there again
13 October 2024
Reply from FatFace - NOTTINGHAM 3
Hello Jo
Thank you for taking the time to leave your review and for providing your feedback on your recent experience. I am sorry to hear that your visit to our Nottingham store wasn't a positive one.
I will be sure to pass your comments to all relative departments.
Take care, LE
Reply from FatFace - NOTTINGHAM 3
Hello Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Location fat face Nottingham 3
Location fat face Nottingham 3
9 bridlesmith gate ng1 2gr
19 August 2024
Reply from FatFace - NOTTINGHAM 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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