Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
Company replied
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See what reviewers are saying
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... See more
Company replied
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... See more
Company replied
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, United Kingdom
- 01159 418295
4.7
Excellent
237 reviews
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They were able to send an item that I…
They were able to send an item that I wanted to my local shop so I didn’t need to travel to Nottingham to pick it up and it was postage free - brilliant
26 April 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Used the click and collect option and…
Used the click and collect option and found it easy and straight forward.
18 April 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good with a very quick delivery…
All good with a very quick delivery from the point of order.
19 March 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Visited the Nottingham store after a…
Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the lift with the pushchair. The store assistant went and found the item for me and even brought down a different version as well. Whilst waiting, I spoke to the young woman on the till who was ever so friendly. It was nice to have such friendly service!
14 March 2026
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are always friendly and extremely helpful.
Staff are always friendly and extremely Helpful.
27 February 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Parcel delivered safely and on time
9 February 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic service and a great price for…
Fantastic service and a great price for my clothing, couldn't be happier with ordering off Fatface
30 January 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Re ordered due to small fit no problems…
Re ordered due to small fit no problems with pick up and return staff very helpful
2 February 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NOTTINGHAM 3
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Great customer service from. The team at Fat Face Nottingham
Great customer service from the team at the Nittingham Fat Face store after evri predictably failed on their delivery
29 December 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A purchase I made online was very…
A purchase I made online was very quickly and efficient exchanged in the shop in Nottingham. My money for the first purchase was returned within a week.
Great service
6 December 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NOTTINGHAM 3
Hello,
Thank you for your review. I am so pleased to hear of your recent experience shopping with us recently. We look forward to welcoming you back very soon! Take care, CM
Fantastic customer service
Orders yellow denim jacket on line it was too small, rang Nottingham store & spoke with Jasmine, she checked the stock room confirmed they had the larger size & reserved it for me to collect next day, & I was able to return the on line order at the same time, fabulous customer service
11 September 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Nottingham store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Friendly, helpful, kind and enthusiastic staff.
Staff in the Nottingham store were incredibly helpful and kind. I was shopping with a friend who has mobility issues and as soon as we entered the store a staff member offered to show the way to the lift. Staff were knowledgeable, friendly, helpful and enthusiastic. An enjoyable experience.
14 September 2025
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface - always good!
Ordering online was easy & the tee shirts arrived at the store in a couple of days. I was able to try them on and they fitted well. Staff as usual were very friendly & helpful.
16 August 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online order
Order flip flops online to collect from store. I was updated on the progress of my order and delivery.
The product itself is great, really happy with everything.
8 July 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love fat face stuff ! …
Well I love looking through fat face love the products ! I bought the canvas bag and absolutely love it ! Came well packed. My son introduced me to get face he bought me some socks for Christmas and the fabric was great washed great too.
3 July 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and helpful people at…
Friendly and helpful people at Nottingham who know about the products
19 June 2025
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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