I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... See more
Company replied
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I am very pleased with the black pair of Anya cropped linen trousers I bought in the sale. They fit perfectly in my usual size. The high waistline is flattering and the linen keeps its shape. Collecti... See more
Company replied
Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... See more
Company replied
Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an a... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.7
Excellent
240 reviews
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Lovely staff
Just wanted to say thss as no you to the lovely ladies who helped me with a refund last week. I then went back and bought another top!
6 August 2023
Reply from FatFace - NORWICH 2
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Good quality clothes
Ok selection. More jeans would be nice and a focus on men’s clothing
4 August 2023
Reply from FatFace - NORWICH 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
Staff polite and quick to help
7 July 2023
Reply from FatFace - NORWICH 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - NORWICH 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Great friendly staff very helpful and…
Great friendly staff very helpful and fantastic quality clothes
1 July 2023
Reply from FatFace - NORWICH 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! It's great to hear positive feedback about our lovely store crew, too. Take care – LB
Reply from FatFace - NORWICH 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
I love FatFace dungarees they are so…
I love FatFace dungarees they are so comfortable, there’s so much stretch in them you are not restricted with any movement. I ordered Lewes dungarees size 10 online in the sale as they said they were slim but they were too baggy. I took them into my nearest store and lucky for me they had a smaller size. The staff are so helpful
27 June 2023
Reply from FatFace - NORWICH 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! It's great to read such positive comments about our store crew, too. Have a wonderful day - LB
Good experience
The items I ordered were extremely well packaged & delivered on time. The trousers were good quality & once I had found the right leg length for me I kept 2 pairs. Looking forward to wearing them. The items I decided not to keep I refunded in store where the process was quick & the associate was efficient.
7 June 2023
Reply from FatFace - NORWICH 2
Hi Stephanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always love the quality and style of…
Always love the quality and style of clothes. Prompt delivery of items.
22 May 2023
Reply from FatFace - NORWICH 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Great quality, fast delivery and friendly staff
Great quality
Great service as I purchased online
Quick delivery
8 May 2023
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items
EP
Easy to use website and convenient…
Easy to use website and convenient click and collect service, really fast.
Staff in store always really helpful.
6 May 2023
Reply from FatFace - NORWICH 2
Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Web site and ordering easy to use
Web site and ordering easy to use. Parcel arrived really quickly. Have had to return two items recently and staff in the store are really friendly and pleasant.
9 May 2023
Reply from FatFace - NORWICH 2
Hi Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat face do some lovely clothes/socks…
Fat face do some lovely clothes/socks are good quality/ & all jumpers are good value tops are good value too
5 May 2023
Reply from FatFace - NORWICH 2
Hello Judy, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
The coat was delivered to the shop
The coat was delivered to the shop, so I put it on to see if it fitted, I was given friendly advice by an assistant.
A successful and pleasant shopping experience. And a bargain!!
10 May 2023
Reply from FatFace - NORWICH 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Reply from FatFace - NORWICH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great weekend!
Take care, EP
Staff were friendly and helpful
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store.
However I'm pretty sure FatFace having opt-out marketing instead of opt-in at the checkout is actually illegal... oops...
28 April 2023
Reply from FatFace - NORWICH 2
Hi Milo
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy smooth experience
24 April 2023
Reply from FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Delivery to store was quick
Delivery to store was quick. Collected from store - staff always really friendly and helpful - I just love Fat Face...always have always will!
3 May 2023
Reply from FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Excellent service
I put in an order and it was delivered to your shop in Norwich exactly when you said it would be. Ready for me to collect .
31 March 2023
Reply from FatFace - NORWICH 2
Thankyou so much for leaving your review, we are thrilled we can once again offer click and collect and pleased to hear this has been an stress-free experience for you. BP
The member of staff was friendly &…
The member of staff was friendly & helpful. The shop always has a lovely atmosphere.
2 April 2023
Reply from FatFace - NORWICH 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you had such a great time when visiting our Norwich store. I will ensure that your comments are passed on to the store.
Take care, MM
Take care, MM
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