I am very pleased with the black pair of Anya cropped linen trousers I bought in the sale. They fit perfectly in my usual size. The high waistline is flattering and the linen keeps its shape. Collecti... See more
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Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... See more
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Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an a... See more
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Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.7
Excellent
239 reviews
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Great quality
Just love the quality of boys clothing from Fat Face. Ordering is easy and delivery very prompt.
All in all an excellent service.
22 October 2024
Reply from FatFace - NORWICH 2
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff and the jeans…
Friendly helpful staff and the jeans were just what I was looking for.
21 August 2024
Reply from FatFace - NORWICH 2
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordering & return process easy but one size does not fit all
Fatface offers a wide selection of good quality clothes. Locating what you want is definitely made easier using the filters. On a few occasions, unfortunately, I was shown sold out items in my size which was frustrating.
Speed of delivery was amazing and the returns process is easy to follow.
I bought some capri pants. Love the style but sizing is off, for me. I have a pear shape - small chest and waist, larger hips and legs. I find that to get the legs just wide enough to squeeze into, they fit tight like leggings but the waist is massive. I would love to be able to buy Fatface clothing that fitted my shape as the quality is great and whilst it isn't cheap, it is good value for money as the garments do last. This makes it more sustainable and environmentally friendly which is a big tick from me.
15 August 2024
Reply from FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
It was a pleasurable experience
It was a pleasurable experience. Did a bit of browsing, found what wanted and paid for it. Easy and simple. The staff was pleasant, helpful and efficient.
16 August 2024
Reply from FatFace - NORWICH 2
Hi Angeline,
Thank you for your 5* review.
We're happy to hear that you had a easy shopping experience. We appreciate you taking the time to leave a comment. Have a great day! Many thanks-AB.
Returned item to norwich store 19/8/24
Returned item to norwich store 19/8/24
Told unable to do refund instore due to new till system
Made to take to post office very inconvient
Posted back to fatface still waiting for refund
10 August 2024
Reply from FatFace - NORWICH 2
Good morning Alison,
Thank you for taking the time to leave your review.
I am sorry to hear that you were unable to complete your return in store. I can understand that this was disappointing.
I will reach out to the store team to understand their process for returns, and if you have any further questions please do pop us an email at customerservices@fatface.com
Thank you, LE
I wanted a shirt ( in the sale
I wanted a shirt ( in the sale ! ) the shop didn't have my size so I looked online ( though I'd rather buy in store.) eureka! It was available with free delivery to my original shop, it was delivered within the week & an email telling me...fabbo...sorted...thanks !!
15 August 2024
Reply from FatFace - NORWICH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Efficient service friendly helpful…
Efficient service friendly helpful staff excellent product at a great price
8 August 2024
Reply from FatFace - NORWICH 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
The cargo shorts fit very well and I'm…
The cargo shorts fit very well and I'm glad I ordered the longer leg. They are really well made, rather heavy than light weight which I prefer. The pockets are great too, a good size. Im very pleased I bought them and can recommend them 😀
12 August 2024
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Blue cotton cardigan- just what I wanted
Easy to pick up
Cardigan is just what I wanted
8 August 2024
Reply from FatFace - NORWICH 2
Hi Rachel,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new cardigan and we look forward to welcoming you back soon. Take care, LC.
Fatface Norwich crew are brilliant
Norwich staff are always super helpful, easy ordering and quick delivery to home.
8 July 2024
Reply from FatFace - NORWICH 2
Good morning Nikki
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returned items
I ordered a few items on line and returned the ones I didn’t want to keep to my local store. This was very quick and easy and will await my refund in the next few days.
19 July 2024
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -LA
The sweatshirt .The item came very…
The sweatshirt .The item came very quickly and I was very pleased with it only wish it had pockets in it that was a disappointment
7 July 2024
Reply from FatFace - NORWICH 2
Hello Betty
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORWICH 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found delivery to be prompt and that you are enjoying your order. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great dress
Great dress, beautifully soft to wear! looks lovely on, even though I'm a larger size lady. I love the pattern!
16 June 2024
Unprompted review
Reply from FatFace - NORWICH 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase and that you are loving the pattern and fit of your dress. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Reply from FatFace - NORWICH 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so sorry that your items were too big. In this case, please do return these back to us and we can swiftly ensure your refund is issued for the return.
Take care, MM
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care -SM
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care. -LA
Norwich shop very good
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the top I was looking for. He even kept my husband entertained whilst I tried it on. Could not ask for better, more enthusiastic service - will definitely be shopping there again!!
26 May 2024
Unprompted review
Reply from FatFace - NORWICH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Stocks my kind of style.
16 May 2024
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Shirt is absolutely amazing
Shirt is absolutely amazing, very good quality and material.
Definitely recommend. Also price was half price so perfect.
8 May 2024
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear the item was suitable, and you have enjoyed using our service.
We look forward to welcoming you back soon.
Take care. -GHi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear the item was suitable, and you have enjoyed using our service.
We look forward to welcoming you back soon.
Take care. -SW
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