It's always a pleasure to shop at Fatface. The balance between time to browse peacefully and offers of assistance is excellent. The clothing and accessories selections are very lovely and change at... See more
Company replied
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See what reviewers are saying
I had a problem receiving a refund on an out of stock item. Had a few visits to the store and staff were extremely helpful but couldn’t resolve the problem. I unsuccessfully tried to resolve the is... See more
Company replied
Ordered 5 pocket jeggings on line - really handy having the North Berwick shop nearby. Tried the items on before leaving in case they didn’t fit. Fatface jeggings are really comfortable to wear and... See more
Company replied
Great selection of dresses and jewellery. Also quality leggings; and jeans in cord and denim. First class customer service; and staff in store clearly enjoy selling the stock and are knowledgeable... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
73 High Street, EH39 4HG, North�Berwick, Lothian, United Kingdom
- 01620 893212
4.8
Excellent
45 reviews
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Great shirts
4 January 2024
Reply from FatFace - NORTH BERWICK
Hello Nicole
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Fantastic as always
Fantastic as always, great clothes and great service at a god cost.
4 December 2023
Reply from FatFace - NORTH BERWICK
Hello David thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORTH BERWICK
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
9 November 2023
Reply from FatFace - NORTH BERWICK
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you received great service in our North Berwick store. We will be sure to pass this on to them.
Take care, MM
Excellent customer service
Excellent customer service by shop staff when collecting jumper v
2 November 2023
Reply from FatFace - NORTH BERWICK
Hi Richard
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My local Fatface
Went into my local Fatface shop and the customer service was amazing Hailey the manager that served me went above and beyond as always
19 October 2023
Reply from FatFace - NORTH BERWICK
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Fantastic staff
Fantastic staff, nothing was a problem for them. Smiling, efficient... I'll be back!
17 October 2023
Unprompted review
Reply from FatFace - NORTH BERWICK
Hello Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly staff
Very friendly staff. I bought a few items in the sale. All very good quality.
15 August 2023
Reply from FatFace - NORTH BERWICK
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ordered online
Ordered online, delivered to my local store. No hassles, no delivery charge. Dress nice, though needed a smaller size.
27 August 2023
Reply from FatFace - NORTH BERWICK
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you found the ordering process to be hassle free and easy to do.
All the best, MM
Lovely shop and staff are so nice
I went to one of your stores in north Berwick and the staff were just lovely so pleasant. I also didn’t know that you allow dogs in your store as I actually live outside of Aberdeen so I am not a lot in the city but when I am I tend to have the dog with me and it is nice knowing that I can go in your store as most the time I only can go into one of the cafes or the works as a lot of shops don’t allow dogs. Will definitely be visiting your store again and shopping online everything that came in my online order was lovely and very comfy.
24 August 2023
Reply from FatFace - NORTH BERWICK
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Reply from FatFace - NORTH BERWICK
Thank you so much for your kind comments. We deeply appreciate your feedback and we will share this with our amazing team in store! - RS
Fast delivery and high quality clothing
7 May 2023
Reply from FatFace - NORTH BERWICK
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care – KS
Easy to use website
Easy to use website, quick delivery to local store. Great customer service at store in North Berwick.
9 May 2023
Reply from FatFace - NORTH BERWICK
Hi Stephen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORTH BERWICK
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Helpful staff One of the items I bought on line was a…
One of the items I bought on line was a perfect fit
The shirt was huge so took it back to the shop the girls couldn’t have been more helpful .
15 October 2022
Reply from FatFace - NORTH BERWICK
Hi Bill, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff in shop really helpful
Staff in shop really helpful. North Berwick. Website easy to use, items delivered very quickly
Item lovely.
20 September 2022
Reply from FatFace - NORTH BERWICK
Good afternoon, Marian
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Berwick store.
Take care, JB
Shorts were delivered as promised
Shorts were delivered as promised, brilliant service, one size too big so just popped into our local FF shop North Berwick for an exchange 😃
13 July 2022
Reply from FatFace - NORTH BERWICK
Good morning,
Thank you for your 5* review. I am pleased to hear that you were happy with the service you received regarding your order. It is great to hear that the store were able to assist in an exchange for a different size.
Have a great day!
Take care, EG
Absolutely lovely staff in the North…
Absolutely lovely staff in the North Berwick branch. I wanted to exchange a denim jacket I’d bought online with another size in store and they made it very easy and straightforward for me.
21 April 2022
Reply from FatFace - NORTH BERWICK
Good Afternoon Cat
Thank you for your 5* review.
I am so pleased to hear of the service you received in our North Berwick store. Please be assured that I will pass this onto the crew members involved.
Have a good evening. - EP
Husband very happy
Saw this when my husband and I popped in to the store checked it out online once we got home and bought one, my husband was so pleased with the fit and quality we bought another one in a different colour! Even better didn’t cost anything for delivery and first one came two days after ordering fantastic service 👏👏
5 March 2022
Reply from FatFace - NORTH BERWICK
Hello there
Thank you very much for your 5 star review and your husband got not one but two new additions to his wardrobe! Hope you're both having a lovely weekend. MJ
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