I like FatFace clothes. In the Monmouth store, in particular, the assistants are always helpful and friendly without being pushy.
Company replied
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See what reviewers are saying
The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers ha... See more
Company replied
Great sandals, thank you, but took 12 days to be delivered to my chosen store. Ordered on 1st September, finally picked up on the 12th. Apologetic staff, but not their fault.
Company replied
Online Sale items were attractive, well priced and efficiently delivered. Also called into Monmouth store which was clean, tidy, and I was served well, helped and with a smile by Elizabeth. Well don... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
81 Monnow Street, NP25 3PS, Monmouth, Gwent, United Kingdom
- 01600 775648
4.6
Excellent
86 reviews
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An easy shopping experience
Website was very easy to use. The collection process was easy. Very helpful staff . If there was a problem with the items, I was explained that the items could be returned to the store.
26 April 2025
Reply from FatFace - MONMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Brilliant well made jumpers
Brilliant well made cotton jumpers. I ordered at very good prices - they arrived at the shop when expected and ready for collection - perfect!
21 March 2025
Reply from FatFace - MONMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - MONMOUTH
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
This is the first time I’ve ordered…
This is the first time I’ve ordered anything from fat face online, it was great. Very pleased, picked it up from the store which, I love. The staff are very helpful especially if there any issues with Returns.
I love the Monmouth storeit’s excellent.
16 January 2025
Reply from FatFace - MONMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the products…
Love the products and the customer service in our Monmouth branch is excellent!
29 October 2024
Reply from FatFace - MONMOUTH
Hello Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cara barrel leg jeans.
Cara barrel leg jeans.
These came very quickly, I am really pleased with them.
9 September 2024
Reply from FatFace - MONMOUTH
Hello Melanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick delivery to store and customer…
Quick delivery to store and customer service in store for refund of one item.
5 June 2024
Reply from FatFace - MONMOUTH
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Reply from FatFace - MONMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - MONMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - MONMOUTH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly and helpful staff.
30 March 2024
Reply from FatFace - MONMOUTH
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Monmouth store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
I love fat face xx
Lovely clothes etc and very quick delivery plus free returns ( not that I return much ) and fabulous staff in their Monmouth shop xx
23 March 2024
Reply from FatFace - MONMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service and product - keep working on sustainability
Great service, friendly staff and the product is just what I wanted for a good price - five stars for all of that. Bought online and collected in the local shop. A shame there was so much plastic in the packaging, especially as I was picking it up in-store.
13 February 2024
Reply from FatFace - MONMOUTH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are now enjoying your new order. I can confirm that all plastic used to package orders is fulyl recyclable and made from recycled materials. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Ordered online and picked up from local…
Ordered online and picked up from local fatface great quick service just what you need for Christmas. Gift was a handbag and was loved.
13 December 2023
Reply from FatFace - MONMOUTH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your order and that you received quick service when collecting from our Monmouth store. I hope you continue to enjoy our products as much as we do.
All the best, MM
Great help from staff at Monmouth
28 November 2023
Reply from FatFace - MONMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love the quality of the clothes
Love the quality of the clothes and the fact they keep their shape after washing.
2 December 2023
Reply from FatFace - MONMOUTH
Hello Jenny
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely store in Monmouth and really…
Lovely store in Monmouth and really nice staff, all dog friendly which is a huge bonus for us
25 November 2023
Reply from FatFace - MONMOUTH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service & product ordered on line…
Great service & product ordered on line collected in store 👍
16 November 2023
Reply from FatFace - MONMOUTH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Super quality
Prompt delivery, lovely colour and quality of both long sleeved T-shirts and hoodies.
21 November 2023
Reply from FatFace - MONMOUTH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Dealt with quickly and efficiently and…
Dealt with quickly and efficiently and delivered to store promptly.
17 November 2023
Reply from FatFace - MONMOUTH
Hi Gail, thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – CD
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