Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag. However, the young lady went above and beyond to solve my issue and was very resourceful. 10 out 10 service.
Company replied
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See what reviewers are saying
I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,
Company replied
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... See more
Company replied
On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, United Kingdom
- 01943 607472
4.6
Excellent
93 reviews
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Beautifully made and so lovely to…
Beautifully made and so lovely to touch. Thank you. I love your clothes but have to wait for the sale as I have a limited budget.
12 March 2022
Reply from FatFace - ILKLEY 2
Hi Sandra
Thank you for taking time to review us and being so positive about the quality of our clothes. We really appreciate it. Have a good day. MJ
Great customer service from Emma
Had to pop into the store today to change a jumper for my husband (he wanted to change it for a different colour). The store manager Emma was incredibly friendly and extremely helpful, especially considering the jumper was from Christmas and she had to go on a hunt around the store to find an alternative one. Excellent service from a lovely lady!
18 February 2022
Unprompted review
Reply from FatFace - ILKLEY 2
Good Morning Charlotte
Thank you for your 5* review and for taking the time to pass on feedback regarding your recent Trip to Ilkley.
Please be assured that I will pass this onto the store and the crew members involved.
Have a great weekend!
- EP
I would just like to give a review on…
I would just like to give a review on the great customer service I received today while shopping in FatFace Ilkley.
Me and my daughter who gets very anxious when shopping was out looking for a new winter coat.
The lady’s at Ilkley really helped me and my daughter who was really struggling at this point after going in many stores in Ilkley choose and also made it very pleasant with their interactions with her.
I only managed to catch one of the names as Emma if I’m not mistaken.
It was a very pleasant trip made better from the very kind staff.
I Will Definitely be back to this store.
Kind regards.
15 February 2022
Unprompted review
Reply from FatFace - ILKLEY 2
Hi Wayne, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again - we can't wait to see you! Take care - ES
Bought a top in January
Bought a top in January, which was worn once washed at 30 as instructed and srunk in the wash. Returned to Ilkley shop which resulted in basically been called a liar and that the manager couldn't see anything wrong with it. When asked if they had another to compare it with was told no and to return to head office. I didn't purchase it from head office?? Rude and unhelpful when the item was clearly faulty. I won't shop here again.
11 February 2022
Unprompted review
Reply from FatFace - ILKLEY 2
Hi Stephanie,
I am sorry to hear this. Please would you be able to email the details to customerservices@fatface.com, with a copy of the receipt and a photo of the item and one of our customer service team will certainly look to resolve this for you. DW
Lovely staff and lovely clothes
Lovely staff and lovely clothes. My favourite shop.
11 February 2022
Unprompted review
Reply from FatFace - ILKLEY 2
Hi Helen
Good morning,
I am so happy to read what a positive experience you had in our Ilkley Store store. I will be sure to pass this on to the wonderful team.
I hope you have an amazing weekend :) DW
Excellent well trained staff
Excellent well trained staff in the Ilkley store. So willing to help when asked. They are all polite. friendly and sensible. It’s a well managed branch.
I found a cardigan I liked but the colour didn’t suit me. The staff immediately sourced another colour on line and it arrived at home in a few days. Can’t praise them enough. Going back for Christmas presents.
1 December 2021
Reply from FatFace - ILKLEY 2
Hi Carol,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received both in store and in store and that your order arrived quickly. We will ensure that your feedback is passed on. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
Khaki Waterproof Jacket
Bought as Christmas present so hope it fits and therefore 4 stars
30 November 2021
Reply from FatFace - ILKLEY 2
Good morning Karen,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you are happy with the service you have received.
I hope they love their Christmas present.
Have a lovely day!-CA
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