Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag. However, the young lady went above and beyond to solve my issue and was very resourceful. 10 out 10 service.
Company replied
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See what reviewers are saying
I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,
Company replied
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... See more
Company replied
On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, United Kingdom
- 01943 607472
4.6
Excellent
93 reviews
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Beautiful Colours
Happy with dress. Collected at store without difficulty. Colours are beautiful.
28 March 2024
Reply from FatFace - ILKLEY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely service with a smile
When I went collect my click and collect order I was greeted politely and received my parcel promptly with thanks and a smile.
The online experience had been straightforward and the email to tell me the order was ready to collect came through very quickly.
4 April 2024
Reply from FatFace - ILKLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - ILKLEY 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff member very professional and…
Staff member very professional and dealt with my requests efficiently
21 March 2024
Reply from FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always well made clothes you know will…
Always well made clothes you know will last. Up to the minute with fashion trends as well
24 March 2024
Reply from FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
My husband loves his new waterproof jacket
My husband loves his new waterproof jacket and an excellent price in the sale. He’d searched elsewhere and couldn’t find what he wanted so I looked online at FatFace. Collected it in store.
23 March 2024
Reply from FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service as usual!
7 February 2024
Reply from FatFace - ILKLEY 2
Hello Val
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wonderful customer service
Wonderful customer service at my
Local store in Ilkley. Returns dealt with quickly and efficiently. Sales dealt with in the same manner. Staff always pleasant and helpful.,
12 January 2024
Reply from FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Have a great day! -GM
Simple to order online
Simple to order online, good communication and order came in good time for easy collection.
8 December 2023
Reply from FatFace - ILKLEY 2
Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ilkley shop very welcoming.
6 December 2023
Reply from FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order and return to shop
20 November 2023
Reply from FatFace - ILKLEY 2
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent
Excellent service from ordering to picking up
Will definitely order again
Excellent quality products
22 November 2023
Reply from FatFace - ILKLEY 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Always helpful
20 November 2023
Reply from FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Delivery Excellent
Speedy delivery to instore collection. Goods well packaged and staff very pleasant.
18 November 2023
Reply from FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
in store collection
When collecting my parcel in store the assistants weren’t as friendly as I usually experience there.
4 November 2023
Reply from FatFace - ILKLEY 2
Hi Ann-Marie,
Thank you for you feedback. I am so sorry to hear this. Please be assured that I will pass your feedback onto the store's management team. I do hope you that enjoy shopping with us in the future. All the best - KS
Staff are so helpful and friendly
Staff are so helpful and friendly. It’s a pleasure to shop.
26 October 2023
Reply from FatFace - ILKLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Excellent service
21 October 2023
Reply from FatFace - ILKLEY 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - ILKLEY 2
Thank you for your 5* review regarding your recent visit to our Ilkley store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace : Always a good experience!
No greater than ever -just always excellent and efficient service all round.
5 August 2023
Reply from FatFace - ILKLEY 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Another successful trip
The staff are always friendly and helpful. Stock is always presented nicely. New lines in regularly. Some good deals in the sale.
11 July 2023
Reply from FatFace - ILKLEY 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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