Some good sale offers. Just a shame as visited your Farnham branch again yesterday and asked if remaining sale goods were Subject to the extra 20%, but told that this extra offer had finished. Would... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a pair of shorts online to be delivered to the Farnham branch of Fatface, as they were not available instore. I went to collect them and tried them on, they fitted perfectly but had a weave... See more
Company replied
I had a great customer service in Fatface Farnham. A guy and a girl ( I can’t remember their names 😁) made my shopping experience an enjoyable one. They will definitely be getting my money again!
Company replied
I visit the Farnham Fatface shop regularly when I am in town and ALWAYS find the staff friendly, helpful and always willing to go that extra mile to assist when and where they can. Recently, I needed... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
51 The Borough, GU9 7NW, Farnham, Surrey, United Kingdom
- 01252 714790
4.7
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great jeans. Helpful staff.
They didn't have my size in the Farnham shop. They ordered two pairs of the jeans I wanted. They arrived at my house the next day and fitted perfectly.
The staff are always helpful.
13 November 2024
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering online; friendly staff when collected
Easy ordering online, my order was ready at the store where I was greeted by friendly staff, good quality tops.
10 September 2025
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality and well-priced clothing…
Good quality and well-priced clothing and excellent service.
9 September 2025
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I went to collect
I went to collect, an online order as I wanted to try the garments on, the assistant was very welcoming and engaging.
I was unsure of the leg length and was able to try a different length to compare while I was in store.
Great experience.
1 September 2025
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful and friendly staff
Fat face Farnham , is my favourite shop . Staff are so helpful and friendly.
Always a pleasure to go in there .
20 August 2025
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just love FatFace, such good service and quality.
Just love FatFace for both ladies and mens clothing, great quality. Click and collect service in store is so convenient too. Also, should you need to, returns are very easy and refunds come through quickly.
29 June 2025
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great
On line order came swiftly to collect at Farnham store. This si my third pair o the Chesil cord trousers. Perfect fir, light fabric suitable or Spring and Autumn.
20 May 2025
Reply from FatFace - FARNHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The clothes are great and fit well and…
The clothes are great and fit well and service quick and easy. The staff wonderful
5 May 2025
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent return experience
Ordered two items online. One was lovely and I kept, the other didn’t suit me at all but it was so simple and easy to return that item to my local store - no tedious paperwork, they did it all and I had a refund within a few days . Great service
30 April 2025
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely dresses -easy ordering and pick…
Lovely dresses -easy ordering and pick up from the local store
19 April 2025
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CT
Returned one dress for another.Better length for me.ery helpful sales assistant.Swapped…
Very helpful sales assistant.Swapped one item for another.
13 April 2025
Reply from FatFace - FARNHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - FARNHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Always great service
Always great service - very competent staff and wonderful manager BILL!
17 March 2025
Reply from FatFace - FARNHAM
Hello!
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, CT
Efficient
The order was efficiently processed and delivered to the shop where I collected it from.
I'm also very pleased with the jeans (Elise, wide leg, short) as they fit me well.
Shop staff very helpful.
14 February 2025
Reply from FatFace - FARNHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
This is my favourite shop
This is my favourite shop, love the clothes, The staff are very friendly, usely have a laugh also, very helpful
4 February 2025
Reply from FatFace - FARNHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FARNHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Shop staff very helpful, calm and unflapable.
Shop staff very helpful. Especially under the pressure of post xmas sale.
29 December 2024
Reply from FatFace - FARNHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FARNHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.