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FatFace - FARNHAM Reviews 119

TrustScore 4.5 out of 5

4.6

51 The Borough, GU9 7NW Farnham, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ordered some new shorts as need the long length not available in most stores and they appear and seem to be the same quality as the ones I already own :) Delivered on time to a friendly local store... See more

Company replied

Rated 5 out of 5 stars

I visit the Farnham Fatface shop regularly when I am in town and ALWAYS find the staff friendly, helpful and always willing to go that extra mile to assist when and where they can. Recently, I needed... See more

Company replied

Rated 1 out of 5 stars

My £90 jacket was delivered to the wrong shop. Still no sign of it. No communication other to tell me it was at wrong shop. I phoned and was told to be patient, !! Not good enough is it. Still no... See more

Company replied

Rated 5 out of 5 stars

I’ve shopped at FatFace for nearly 15 years either in store or online. The service from both experiences has always been excellent. I nearly always end up buying something.The clothing and accessories... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 51 The Borough, GU9 7NW, Farnham, Surrey, United Kingdom

  • 01252 714790

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service

21 March 2025
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Reply from FatFace - FARNHAM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Always great service

Always great service - very competent staff and wonderful manager BILL!

17 March 2025
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Reply from FatFace - FARNHAM

Hello!
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, CT

Rated 5 out of 5 stars

Efficient

The order was efficiently processed and delivered to the shop where I collected it from.
I'm also very pleased with the jeans (Elise, wide leg, short) as they fit me well.
Shop staff very helpful.

14 February 2025
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Reply from FatFace - FARNHAM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

This is my favourite shop

This is my favourite shop, love the clothes, The staff are very friendly, usely have a laugh also, very helpful

4 February 2025
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Reply from FatFace - FARNHAM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great customer service

Great customer service

24 January 2025
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Shop staff very helpful, calm and unflapable.

Shop staff very helpful. Especially under the pressure of post xmas sale.

29 December 2024
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Reply from FatFace - FARNHAM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Freindly staff

The freindly and helpfull staff

15 December 2024
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Reply from FatFace - FARNHAM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service with helpful friendly…

Great service with helpful friendly staff

8 December 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

It was all so easy

It was all so easy and the staff very helpful when I thought I had ordered the wrong colour (I hadn't)

6 November 2024
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Reply from FatFace - FARNHAM

Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Excellent prompt delivery and perfect…

Excellent prompt delivery and perfect size with online . Hood service from shop .

20 August 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Role model

Jess at the Farnham store was super helpful. Absolutely brilliant customer service. She really did go the extra mile to help me locate an item for my partner.

9 August 2024
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Reply from FatFace - FARNHAM

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Click and collect very quick and…

Click and collect very quick and efficient no problems.

8 August 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service, very happy with my items

6 August 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Staff always friendly and helpful

Staff always friendly and helpful. It’s a smallish store but has a good selection of clothes.

6 August 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Great product and color range

Great product and color range. Really positive experience on collection from score with a friendly staff team, all with a smile.

22 July 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Hello Alan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Good quality clothing

Good quality clothing, helpful staff and regular updates for collection of orders

19 July 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Hi there,
Thank you for taking the time to leave us your review.

We are delighted to read your feedback regarding quality and service, and we look forward to welcoming you back soon!

Take care. -GM

Rated 4 out of 5 stars

Great Service

Quick & easy ordering service & friendly staff at chossen store for collection.

14 July 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Good morning
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great t-shirts

Lovely t-shirts, high quality as usual and I was able to collect from my local fatface

1 July 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The staff were really helpful and…

The staff were really helpful and friendly.

25 June 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Good afternoon, Roisin.

Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Farnham store.

Take care, JB

Rated 5 out of 5 stars

Just try service again

Just try service again

10 May 2024
FatFace - FARNHAM logo

Reply from FatFace - FARNHAM

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

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