The size matches the chart. Well-made, with quality material and a unique cut. Comfortable to wear. Great price, though I wouldn't have bought them at the original price.
Company replied

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The size matches the chart. Well-made, with quality material and a unique cut. Comfortable to wear. Great price, though I wouldn't have bought them at the original price.
Company replied
Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... See more
Company replied
Had to do a couple of transactions in fat face, in their store in Edinburgh George St. The way that the Young store assistant handled our transaction was exemplary. I cannot praise her highly enough a... See more
Company replied
Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
69 George Street, EH2 2JG, Edinburgh, Lothian, United Kingdom
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Bought online - 2 sizes of this top which was quite roomy so kept the smaller of the two. Returned the larger one to the George Street branch who are all very helpful.
I recently bought several sale tops from this shop which are good quality & a great buy in the
sale.

Reply from FatFace - EDINBURGH
Collection from the store everything on time and my wife is very happy with the jumper

Reply from FatFace - EDINBURGH
Hi you kept me informed & kept the goods for me for a few days! Great service

Reply from FatFace - EDINBURGH
I tried on this cardigan in the Edinburgh store but they didn’t have my size in stock. The helpful assistant checked and it was in stock online, also offering to order one for me. I declined as I don’t live in Edinburgh . I did buy a very soft cotton shirt though and ordered the cardigan when I got home.
The cardigan was due to be delivered on Wednesday 22 but was actually delivered on Thursday late afternoon. The cardigan looks great with the soft white shirt under it, very pleased with product and service,
Thank you,

Reply from FatFace - EDINBURGH
I recently purchased an item from FatFace, and I couldn't be more pleased! The quality of the products were exceptional—it's clear that they use high-quality materials and craftsmanship. The fit is perfect, and the design is both stylish and practical.
Additionally, I was pleasantly surprised by the timely delivery. My order arrived right on schedule, well-packaged, and in perfect condition. It's always a relief to receive an order promptly, especially when you're excited about a new item! Overall, my experience with FatFace has been fantastic, and I highly recommend them for anyone looking for quality clothing with reliable service.

Reply from FatFace - EDINBURGH
GOOD EXPERIENCE
I am very pleased with the quality of the items ordered and received. The order was in store ready for collection on the due date. Customer service was also good.

Reply from FatFace - EDINBURGH
Did not receive an email to say my order was ready to collect.
When I asked the sales assistant in the shop why this might be , she replied abruptly ' I don't know"

Reply from FatFace - EDINBURGH
Love the choice of sizes as well as styles. So nice to have the choice of cute clothes

Reply from FatFace - EDINBURGH
Fast to arrive at store, my favourite shop for lovely animal sock designs! Quick and easy to pick up, friendly staff.

Reply from FatFace - EDINBURGH
Really nice shorts, exactly as I hoped. Excellent service in the shop when collected. Lovely staff. Efficient.

Reply from FatFace - EDINBURGH
I love the skirt. I found that the first skirt I bought was faulty. I was able to order a replacement right away online, and when I returned my original purchase, the staff could not have been more helpful. My refund came through in three working days. Well done Fat Face! Again!

Reply from FatFace - EDINBURGH
Had to get a refund as too big, but handled very quickly and money in the bank immediately Quality was good

Reply from FatFace - EDINBURGH
Being able to find options in my size (14-16). Many stores never have many options this size, so I don't even bother going.

Reply from FatFace - EDINBURGH
Very easy to order - and even easier to return! Quality of linen dress is superb and it’s a lovely fit. Excellent style and colour. Will buy again if ever available in more colours.

Reply from FatFace - EDINBURGH
Love the style and quality of the cardigan. Arrived on time , quick fast delivery.

Reply from FatFace - EDINBURGH
Thank you Trustpilot. After posting 1 star review regarding my deleyed order and no correspondence with FatFace, suddenly the next day the order appeared to be ready for collection.

Reply from FatFace - EDINBURGH
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