I have been buying Fat Face clothes for over 30 yearits always good quality and fits well. As always the staff were helpful and knowledgeable.
Company replied
Location
Switch locationShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
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See what reviewers are saying
I'm not quite sure how to rate my experience. My ordering process was terrible, but the customer service to try and put it right was extremely good. My click-and-collect order was mislaid. Yes, it... See more
Company replied
Wow amazing service by Emma and the team at Cribbs. She was exceptional, finding numerous different sizes & styles with sooooo much patience. Came away with a new exciting summer wardrobe. Such a bril... See more
Company replied
Very well communicated at each point of delivery, easy to navigate website to choose what I wanted. I chose to click and collect. Couldn't be simpler. The linen T shirt is lovely, a nice colour and qu... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, United Kingdom
- 01179 500638
4.7
Excellent
244 reviews
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Picked my dress up also has to return a…
Picked my dress up also has to return a bag l bought for my daughter no quibbles all done with a smile l asked if l could try dress on for size no problems at all lovely dress so a very happy customer
12 August 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! RS
Excellent delivery to store but item…
Excellent delivery to store but item ordered did not suit. Was able do try on when I collected it and obtain a refund immediately.
5 August 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Fat Face Fab as usual
Fab as usual. Loved the sale items. Free delivery to my door. Easy to take any you don’t want back to store for a friendly and professional service.
Love Fat Face.
8 August 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Nice quick collection process.
31 July 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Afternoon Esther,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
I was assisted today in store by Clair
I was assisted today in store by Clair, in buying a dress for a wedding. Clair went above and beyond with help and advice, resulting in me buying the perfect dress. I would definitely recommend this branch to anyone.
7 August 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for your 5* review regarding your recent visit to our Cribbs Causeway store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Fantastic service from Claire she went…
Fantastic service from Claire she went above and beyond and I went home with exactly what I was looking for thank you
7 August 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for your 5* review regarding your recent visit to our Cribbs Causeway store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Independence reached!
Great items and super quick delivery. Boots bought as a birthday gift and my daughter was very pleased too
The pull on jeans for my son were great fit, thanks for doing them in older sizes as my son is autistic and can’t cope with buttons so these are great and give him independance
25 July 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. It's especially great to hear that our product has been suitable for your son. I hope he enjoys his new jeans! Take care – LB
Great customer service
I went into the Fatface store at Cribbs Causeway to look at jeans, I was approached by Gaynor who asked if I needed any help, she explained that the jeans were in the stockroom & asked if I had an idea what I was looking for as she could go and look for them.
I mentioned that I was looking for the Chesham Girlfriend jeans and not only did she come back with the ones I asked for,but she had also brought out another pair that had been reduced in the sale.
I tried both on & bought them both.
I was very happy with the customer service and will definitely be shopping there again.
4 August 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
What an ace team
What an ace team! They went to the stick room to find what I needed and were really helpful. Gay it and Clair are stars!
3 August 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Afternoon Katy,
Thank you for your positive feedback! I am so happy to hear you had a great experience in our cribbs causeway store, I have passed this feedback on.
Kind Regards, JW
Fast responses and lovely product
Fast responses and lovely product: a beautiful pair of gloves to give to a friend.
23 July 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Flawless service in store
Managed to exchange an item (to a different size) I had delivered with ease. No issues.
8 July 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Rob
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Service 👍
17 June 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I bought a pair of Capri Sway Denim…
I bought a pair of Capri Sway Denim trousers. The fit is perfect for me. Just below the knee and cut to a high standard as usual. My only gripe is that when browsing the store they had limited size 10 clothes which is frustrating. Staff great and helpful.
16 June 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for the great feedback.
I am so pleased to hear that you love your new items from us.
I hope you have a great day!
EP
No quibbles, just an excellent experience
One of the polo shirts I received from an internet order had what looked like bleach stains down the front. Fat Face are unable to exchange items via mail, so I called the Cribbs Causeway store to see what they had in stock. the could not have been more helpful, putting a new polo shirt aside for me and having it ready straight away when I got into the store. No quibbles, just an excellent experience.
11 June 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback! Take care – CD
Amazing customer service
The playsuit I bought is gorgeous, really well fitted and super comfy. Hard to find playsuits for us taller ladies and this one is perfect! Had an issue with deliver to start with but the customer service I received was 2nd to none and really quickly resolved. Very happy customer!
27 May 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the jumpsuit you purchased. We hope you continue to enjoy shopping with us. Take care – KS
great experience
9 May 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Geetika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I'm still waiting for the item .
6 May 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your parcel.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us regarding this matter? I have emailed you to try and help resolve this.
In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. CD
No confirmatory email to confirm my…
No confirmatory email to confirm my order had been received or that the order had arrived on store.
6 May 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Debbie
Thank you for taking the time to leave your review. I am sorry to hear that you didn't receive an email regarding your order. I will be sure to pass your feedback on.
If you have any further queries, please do email us on customerservices@fatface.com
Thank you, LE
Quality items at a bargain price!
4 May 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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