I have been buying Fat Face clothes for over 30 yearits always good quality and fits well. As always the staff were helpful and knowledgeable.
Company replied
Location
Switch locationShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
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See what reviewers are saying
I'm not quite sure how to rate my experience. My ordering process was terrible, but the customer service to try and put it right was extremely good. My click-and-collect order was mislaid. Yes, it... See more
Company replied
Wow amazing service by Emma and the team at Cribbs. She was exceptional, finding numerous different sizes & styles with sooooo much patience. Came away with a new exciting summer wardrobe. Such a bril... See more
Company replied
Very well communicated at each point of delivery, easy to navigate website to choose what I wanted. I chose to click and collect. Couldn't be simpler. The linen T shirt is lovely, a nice colour and qu... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, United Kingdom
- 01179 500638
4.7
Excellent
244 reviews
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Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely trainers
5 January 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello Lucy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Couldn't be better!
Great customer service with both my purchases and returns. I bought some items in store and others online and the returns process was so straightforward and easy. And the items I have bought are gorgeous! Great quality, lovely clothing.
4 January 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello Izzy
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cribbs Causeway store - this is great to hear.
Take care, RL
I now exclusively shop at Fat Face
I now exclusively shop at Fat Face. The style and quality of the clothing is pretty much the best I've come across. The sizing is consistent from Season to season, and stuff from 10 years ago wears well and still looks good, even if I don't.
Customers service at the store in Cribbs Causeway is always top notch. As a disabled shopper, I occasionally use a wheelchair, when I do the staff couldn't be more helpful when I need assistance, offering advice on sizing and getting me possible matching items I hadn't spotted.
I don't need to go anywhere else. Thanks.
2 January 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello David,
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cribbs Causeway store - this is great to hear. Take care, LE
Stylish
Well make stylish clothing with lots of size choices, friendly staff in shops where you can try stuff on and very good website.
30 December 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello Dave,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, RL
Saff very helpful
Staff very helpful, great prices in the sale. Good to be able to find a size six that's a true to size.
5 January 2024
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello Jayne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the range of products
Love the range of products, always good quality, helpful staff. Unfortunately price inflation means I have to be more discerning and try to limit myself to items in one colour rather than buying items I like in more than one colour as I've often done in the past.
8 December 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you find our crew in our Cribbs Causeway store to be so friendly. I will be sure to pass on your comments to the team.
All the best, MM
Very polite,professional staff,quickly…
Very polite,professional staff,quickly helped to get things sorted.
6 December 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Jean, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for your 5* review regarding your recent visit to our Cribbs Causeway store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Staff so helpful !
Staff were incredibly cheerful, helpful and patient....went out if their way to help me find the dress I wanted !
14 November 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Cribbs Causeway store.
Take care, JB
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
i have always been a fan of your shop
i have always been a fan of your shop , the staff are always helpful and polite , the quality of your clothes is good and you have an ethical standard which i support so i try to shop with you if i can .
3 November 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely cheerful cashier
Lovely cheerful cashier. Bought a nice size black handbag lots of pockets nice shoulder strap long enough to wear across body as well as over the shoulder Great price tidy shop too
5 November 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent products, super friendly staff.
I used click and collect. Such an easy way to shop and the service in store was great. Highly recommended.
24 October 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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