A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... See more
Company replied
Location
Switch locationUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... See more
Company replied
I love these Hove wide leg cropped jeans. Perfect for layering with linen shirts, T shirts and boat shoes at this time of year.
Company replied
I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, United Kingdom
- 02920 667139
4.7
Excellent
146 reviews
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Perfect for spring and summer.
I love these Hove wide leg cropped jeans. Perfect for layering with linen shirts, T shirts and boat shoes at this time of year.
6 June 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A lovely shop with very friendly and…
A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it.
The one assistant had on a lovely white broderie anglais dress but unfortunately it wasn’t available in the shop, she offered to check to see if was available online. Couldn’t ask for more.
28 May 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
the young lady working in store was…
the young lady working in store was friendly and helpful
20 May 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have not yet received my item and its…
I have not yet received my item and its been over 2 weeks. I've chased by phone to be told they don't have a delivery date gor me.
14 May 2026
Reply from FatFace - CARDIFF 3
Hello, thank you for taking the time to leave your review.
We're sorry to hear that you haven't received your order.
We can see that you have contacted us, and we did give you the option to wait rather than cancelling, and you chose to wait.
If you have still not received your order, please do reach out to our team at fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything went well
Everything went well. Everyone I met or spoke to at Fatface are super helpful. I think the website needs a lot of modification to make it better. Especially with delivery, cancellation and return
19 April 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff are so friendly and helpful
The staff are so friendly and helpful, they go above and beyond with their customer service. It's always a pleasure to shop at Fatface.
9 April 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely Lightweight Down Jacket
Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was comfortable to drive in. Love the contrasting hood and zip.
8 March 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very pleased,prompt delivery and…
Very pleased,prompt delivery and beautifyl quality tops!
23 February 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Didn’t like the dress as it didn’t look…
Didn’t like the dress as it didn’t look like the one online. However had a full refund from fat face.
15 February 2026
Reply from FatFace - CARDIFF 3
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Great service, I'd bought a skirt didn't have the time to try it on. Too small so I ordered two online and returned the two I didn't need. What I liked was the ease of process
10 February 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really good quality jeans
Really good quality jeans, good fit, true to size. So good to be able to have a store nearby to collect from too, although I always see something else I want to buy when I go in!
10 February 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service
Excellent service. I saw the coat I wanted in a Fat Face shop but not in my size. The assistant gave me all the details to be able to order on line when I got home. Ordered and it arrived the next day. Brilliant!
24 January 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I needed a replacement hat
I had a FatFace woolen hat for many years and it was comfortable while keeping your head lovely and warm but after many years of wear it had to be chucked out so I bit the bullet and ordered myself two new ones. Same style but different colours as I couldn't get one the same as before. Finding what I wanted was easy on the website, the choice of colours was great, paying for them was easy by using PayPal and the staff in the Cardiff store were very helpful when I collected my parcel.
7 January 2026
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were very helpful and…
Staff were very helpful and knowledgeable, edpecially as it was so busy.. Lovely atmosphere in the shop.
15 December 2025
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very leased with the item and it came…
Very leased with the item and it came on time.
14 December 2025
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had a delayed delivery
I had a delayed delivery, and they had the item in the shop so I was able to rebye the item and they returned my delivery when arrived. And refunded me .
9 December 2025
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
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