I ordered some dresses for a wedding which came into store ( Beverley). The ladies in store helped me so much - advised a different size, managed the returns and ordering, recognised me when I came ba... See more
Company replied

52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB
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I ordered some dresses for a wedding which came into store ( Beverley). The ladies in store helped me so much - advised a different size, managed the returns and ordering, recognised me when I came ba... See more
Company replied
The jeans were ordered in for me as I required short. I returned them as I found a similar pair for £18 less in M and S. Similar quality but still too high waisted
Company replied
I was looking for a denim jacket in a specific style, more boxy than too fitted. The shop assistant was so lovely, showing me all the denim jackets and I found The One. There was a blouse I had se... See more
Company replied
I tried a size 14 R on in store and they were big on the waist. I then tried a 10 as no size 12 available. To my surprise they fit really well. Very flattering and comfortable. They were still a li... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, United Kingdom
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The jeans were ordered in for me as I required short.
I returned them as I found a similar pair for £18 less in M and S.
Similar quality but still too high waisted

Reply from FatFace - BEVERLEY
I ordered some dresses for a wedding which came into store ( Beverley). The ladies in store helped me so much - advised a different size, managed the returns and ordering, recognised me when I came back in etc. Everything was smooth and they were lovely. And the dress is just right!

Reply from FatFace - BEVERLEY
Very easy from start to finish,good communication throughout

Reply from FatFace - BEVERLEY
I tried a size 14 R on in store and they were big on the waist. I then tried a 10 as no size 12 available. To my surprise they fit really well. Very flattering and comfortable. They were still a little short. The assistant pointed out that as these were cropped if I wanted a pair to sit on a shoe then I should go for a long.
I ordered online and they are perfect.
I usually wear a size 14 short so buying a 10 Long seems weird. They are cropped and I wanted a regular length.
Beautiful jeans

Reply from FatFace - BEVERLEY

Reply from FatFace - BEVERLEY

Reply from FatFace - BEVERLEY
My husband is difficult to please, but he loved his shirt
So much, I bought him another
Two in different colours, I know
where to shop for his clothes now , thank you!

Reply from FatFace - BEVERLEY
I was looking for a denim jacket in a specific style, more boxy than too fitted.
The shop assistant was so lovely, showing me all the denim jackets and I found The One. There was a blouse I had seen the week before but was no longer on the shop floor. The assistant went to the stock room and still had one in my size.
It was like a personal shopper experience. Such lovely service and friendly manner.
Thank you.

Reply from FatFace - BEVERLEY
It was very easy to put in my order. The order arrived quite quickly. Unfortunately three of the items didn’t fit. I returned them to the shop. And got the size I needed.

Reply from FatFace - BEVERLEY
Really easy to order the item I wanted online and then it was straightforward picking it up from my local shop where the staff were really friendly and helpful

Reply from FatFace - BEVERLEY
Ease of website use, Garments came when requested.
Staff helpful and friendly.
Great quality items.
Very pleased with them.

Reply from FatFace - BEVERLEY
Everything i wanted was available in the size i needed, even though they where in the sale.
The price was great and delivery was extremely quick with a choice of home or delivered to various shops.
I chose my delivery for pick up from next, and it came 2 days earlier than first informed.

Reply from FatFace - BEVERLEY
Faultless, even though I'd deleted my email informing me the item had arrived
Thank you

Reply from FatFace - BEVERLEY
Friendly staff, very polite, helpfull.
Will definitely come to buy something soon.

Reply from FatFace - BEVERLEY
Popped into the Beverley store. Very well stocked, neat and tidy and friendly helpful staff. Certainly will be returning. Maria and the staff member with her polite, friendly and efficient.

Reply from FatFace - BEVERLEY
Always friendly and helpful staff here. No complaints about service here

Reply from FatFace - BEVERLEY
Online order arrived quickly. Return to store was efficient and friendly refund to bank account speedy also. My fault for ordering wrong size. Clothes always great quality.

Reply from FatFace - BEVERLEY
Love fat face have several pairs of their jeans. Always a goof fit and very helpful staff. Thank you

Reply from FatFace - BEVERLEY
We ordered a mans coat. The order went smoothly and so did the delivery. My husband was more than happy with his coat. Good quality material. Arrived packageing was very good. Would shop with FatFace again. I have shopped with FatFace but a first for my husband. ⭐️⭐️⭐️⭐️

Reply from FatFace - BEVERLEY
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