Colour and fabric met requirements as did the style, HOWEVER LEG LENGTH SIZING INCONSISTENT 10 and 12 both fit (12 slightly better) hips/waist wise but the size 10L was an inch longer than the size 1... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered on line and collected at store. All very well organised. Received word when ready for collection. Staff very helpful and items I ordered were perfect fit.
Company replied
Fatface in store personal styling service. Saturday 18th april booked in with stylist Lucy kelly. Very professonal and caring and did a brilliant appointment with myself .i was in looking for diff... See more
Company replied
Was made to feel very welcome by the lovely Karen. She was very approachable, helpful and friendly and made it a wonderful shopping experience.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1 Victoria Square, BT1 4QG, Belfast, United Kingdom
- 028 9031 1597
4.7
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Best In Every Way Suede Jacket
This jacket is made from the softest suede, it looks like it is stiff in the pictures but I can assure you it is not, it is butter soft and light. The fit is perfect and a lovely soft green. It is ideal for early autumn or warmer spring days as it is so light, but because of the shape, sweatshirts or jumpers can be worn under it. I am delighted with my purchase as I have been drooling over it for about two months before I bought it as it is a little expensive, but it does look it and is very well made. Love it
17 March 2026
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great communication
Great communication. My order was delayed but kept fully updated on progress.
17 February 2026
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Have not got it yet
19 January 2026
Reply from FatFace - BELFAST 2
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
I love the quality and design of the…
I love the quality and design of the clothes I ordered. Some of the items I ordered online as not available on the high street. Look forward to seeing the spring/ summer collection.
19 January 2026
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered for Christmas gift
Ordered for Christmas gift, delivery fast ,would recommend .
15 December 2025
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent as always
4 December 2025
Reply from FatFace - BELFAST 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Great quality product and fantastic…
Great quality product and fantastic customer service by Louise
9 December 2025
Unprompted review
Reply from FatFace - BELFAST 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - BELFAST 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
All clothes a good size Staff pleasant…
All clothes a good size Staff pleasant and very helpful
4 December 2025
Reply from FatFace - BELFAST 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Beautiful bag
Lovely friendly staff in Belfast branch
Couldn’t do enough to help !!
Shame I couldn’t get discount I store
But a very good experience overall and I’m delighted with my tan leather tote bag
4 December 2025
Reply from FatFace - BELFAST 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Good customer service and good quality…
Good customer service and good quality products
13 November 2025
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shopping in Fat Face Belfast.
We visited Fat Face in Belfast today and received exceptional help and advice from Lauren who works in store. She was very helpful and knowledgeable about Fat Face’s products. Very pleasant and cheerful.
Lauren also advised us how to use online services to get sizes not currently in store.
All in all a great shopping experience.
11 November 2025
Unprompted review
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was really pleased with my 2 items
I was really pleased with my 2 items, great fit and great quality.
31 October 2025
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Super soft shirt
I got a lovely brushed cotton shirt for myself , it's a great fit.Staff are always so helpful.I used a gift voucher for part payment and girl serving explained that I have until January to return items and how they sort awe view gift card, most helpful.
3 November 2025
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Feel good store to visit.
It’s good to visit a store and get a good laugh with the other customers and staff. Was in the Belfast store today and the staff couldn’t have been more knowledgeable, helpful and fun to be around. Because there was a great sale on I bought two beautiful jumpers (for the price that one would normally cost) and my husband bought a fab shirt. Left the store smiling.
22 October 2025
Unprompted review
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online ordered with collection in shop
Ordered, quick in shop delivery the next day. Staff friendly and helpful.
12 October 2025
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Yay for FatFace!
The in store staff are great and the goods are top notch. Thank you.
15 September 2025
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BELFAST 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.