I find the on line ordering very easy. Collecting in store is easy. I recently called the customer service number to ask about some V&A print trousers which I wanted to exchange for a smaller size,... See more
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Quick delivery, well-made, stylish clothes and professional staff. I had to return items as they were too large and all staff I encountered in your Bath branch were friendly, helpful and polite.
Company replied
Quick delivery , good quality and nice style . Reasonable price also . Will definitely come back again and highly recommend . Than you Fatface !
Company replied
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, United Kingdom
- 01225 465752
4.7
Excellent
189 reviews
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Friendly and Efficient
Good sale on at the moment.
Friendly and efficient staff.
26 August 2023
Unprompted review
Reply from FatFace - BATH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great service once again from FatFace.
17 August 2023
Reply from FatFace - BATH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I have only positive comments
I have only positive comments. The products arrived promptly, and were well packaged. I loved the dresses that I ordered, however only one was suitable. I returned the others to store, where the refund was handled efficiently.
17 August 2023
Reply from FatFace - BATH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
So pleased you do short lengths
Delighted with both trousers - scarf print and geo print . Short length is perfect .
11 August 2023
Reply from FatFace - BATH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
EP
In store order not placed correctly.
Ordered my daughter a T-shirt from in store as not in stock in the correct size. Advised 3-4days for delivery. Needed for holiday in 16 days. Did not arrive - called customer services who advised me that the order had not been placed correctly. Asked for this to be sent next day as a gesture of goodwill as leaving for holiday in 4 days time. Sent standard delivery and arrived after we left for holiday.
26 July 2023
Reply from FatFace - BATH
Hi there. We deeply apologise to hear that this has happened. Unfortunately, our express delivery option is turned off during our sale periods so we can keep up with the sheer amount of orders that we receive during this period. We deeply appreciate your feedback and we hope next time around we do things a little better. - RS
Ordering and delivery straightforward…
Ordering and delivery straightforward and speedy. Dress good quality and true to size.
9 August 2023
Reply from FatFace - BATH
Thank you so much for you review. Thrilled to hear you received your items quickly! 🏃♂️💨 - RS
Lily lightweight parka from Fatface, Bath
I bought a Lily lightweight parka from Fatface in their Bath store. A lovely member of staff, Ravisha, brought out 3 types of raincoat for me to try on. I didn’t have a lot of time but she was friendly and very helpful and so it was an enjoyable shopping experience.
2 July 2023
Unprompted review
Reply from FatFace - BATH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had such a pleasant encounter in our Bath store with Ravisha. I will be sure to pass on your comments to the store. I hope you continue to have an enjoyable experience in our stores.
Take care, MM.
First time I bought in Fatface shop
First time I bought in Fatface shop. Amazing good quality clothes and very conscious with the environment. Staff really kind, specially Leo at the counter who I talked to while he was folding all my staff very carefully. As we were chatting I managed to left behind an item. I went back the following day and it was left by one side for me to collect.
24 June 2023
Unprompted review
Reply from FatFace - BATH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Was not greeted or acknowledged by…
Was not greeted or acknowledged by sales associates until I approached them. Also, clothes and boots were not available in the sizes I needed.
11 June 2023
Reply from FatFace - BATH
Good morning,
Thank you for taking the time to leave your review. I do apologise that you had a less than pleasant experience when visiting our Bath Southgate store. Please be assured that this will be raised with the store for review.
All the best, MM
I needed to go into the store to change…
I needed to go into the store to change the size and the customer service was wonderful.
24 May 2023
Reply from FatFace - BATH
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
I love Fat face
I love Fat face, such good quality clothes, my favourite clothes shop on the high street. Staff always polite and go that extra mile. Well done Fat face.
25 May 2023
Reply from FatFace - BATH
Hi Fiona thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BATH
Good afternoon, Napat
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bath store.
Take care, JB
Really helpful staff member
I was looking for a particular jacket but couldn’t see it in the store. I was told it was not in stock but then Caryl offered to look in the stock room. Amazingly she came back with it in my size. I call that going above and beyond my expectations.
26 May 2023
Unprompted review
Reply from FatFace - BATH
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Much better click and collect service…
Much better click and collect service this time. Clothes, earrings and socks excellent as always. I am running out of space for socks especially!
8 May 2023
Reply from FatFace - BATH
Thank you for your lovely review. We're really pleased to hear this. Never enough socks!
Have a lovely day :)
Take care,
SK
Why not send direct FOC?
I would have given five stars because everything went smoothly as stated on-line. It just didn't make sense to me that Fat Face chose to use postal service to send the two shirts to my chosen branch when they could've so easily just sent them to me! It was pick-up at branch or I pay the postage so I chose the branch and saved the postage. The shirts weren't at the branch so they were posted to them rather than send postage free to the customer.. That bit didn't make sense ....... but all ends well.
5 May 2023
Reply from FatFace - BATH
Hi Rob,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent friendly service when buying…
Excellent friendly service when buying and returning an order.
29 April 2023
Reply from FatFace - BATH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Helpful shop assistant
Helpful shop assistant, good quality materials and well designed. Good stuff!
18 April 2023
Reply from FatFace - BATH
Hi David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Assistant Manager Caryl in the Bath…
Assistant Manager Caryl in the Bath store was really helpful in exchanging a faulty item.
A great store with excellent service. Thankyou
26 April 2023
Unprompted review
Reply from FatFace - BATH
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Superb service
Superb service. Caryl Asm served us, went and found items we needed that hadn't reached the shelves yet, and made sure we got what we wanted. Great experience. Well done.
14 April 2023
Unprompted review
Reply from FatFace - BATH
Good Afternoon
Thank you for taking the time to pass on lovely feedback to us regarding your recent experience in our Bath store.
Please be assured that this will be passed onto the crew members involved for you.
EP
I ordered an item online for collection…
I ordered an item online for collection in store. Emails kept me up to date and I collected the item promptly and efficiently by a friendly assistant in store. Very pleased!
26 March 2023
Reply from FatFace - BATH
Hello, thank you so much for your kind words. Let us know what we can improve on for next time to get 5* from you :)
All the best, LB
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