Fasthosts Internet Reviews 

The quick response and the professionalism can not go unnoticed,especially Louie Gee was was professionally kind and knows his Job very well. He is a good organisational asset.

A great service and easy to use. Ran into a problem and asked for support, the agent, Lemark, was very helpful and polite.

Lester was very helpful and sorted my (entirely self-inflicted) password problem within minutes. Very good human customer service as always from Fasthosts.

Glenn was very informative. Very happy with his service.

JINKY was really really good, so quick and knowledgeable he solved my issue in the blink of an eye

Fasthosts has made the cancellation process extremely difficult, pushing customers to stay locked into 12‑month payments for services they no longer use. However, Nico has been outstanding throughout. He went above and beyond to help, guiding me through every step to get this resolved. He was polite, patient, and genuinely supportive — the patience of a saint. Thank you, Nico.

Only my second time using the live chat and I have to say I'm so impressed with their customer support.

Jinky was extremely helpful in getting my new email address all set up. It was done in minutes.

Thank you Jinky

Borderline predatory will not let you cancel subscriptions

I had inadvertently deleted my sister‘s email package whilst trying to connect her domain name. In a state of panic, I phoned Fasthosts to see if there was anything they could do. JMS answered my call and in spite of my incoherent, panicked ramblings, he managed to restore the mailbox before my sister found out! Eternally grateful!

James JMS worked hard to understand and resolve the issues we were having with our website. Greatly appreciated.

After a particularly fraught Plesk sever down situation, on a critical installation,!.Ben came to the rescue. Incredible service as always. I’ve just got a hefty mobile call to pay for 😏. But genuinely thankful for the professionalism of FastHost. That’s why I’ve been customer since 1999. These guys ROCK 🤘

Rochelle was amazing - she probably saved me from a complete nightmare of loosing my emails by making sure the emails are backed-up properly before upgrading to a new package. This is very refreshing and appreciated because the customer care Rochelle demonstrated is why I stay with Fasthosts; thanks Rochelle!

Drix was very helpful & talked me through the process patiently, then checked everything was working as it should.
Great customer service!

Kisty was excellent, calm, patient, professional. Making the whole process smooth. She was always very kind polite - with a great sense of humour. She resolved my issue quickly and swiftly - so was wonderful

Thomas Y What a guy late on Saturday has hopefully sorted a critical business email issue I was disappointed with Fasthosts other support agents as have been waiting for 12 hours for a call back.

But well done Thomas Y you did your job well

Kate was professional and helpful and, I hope, has helped me resolve the issue I have been having with outlook for some time ....

Although Kate could not give me an instant answer to my query, it only took her less than a minute to get the answer and resolve the issue right away.
As ever I am completely satisfied with the support I receive from Fasthosts and will continue to use their services as i have done for many years.
Great company, highly recommended.

Brilliant customer service, Kate was very helpful , thanks

Very helpful team. Alex and Jeff were brilliant.

With Climen's help I made a registry change that I would never have done myself. Then I setup the Exchange variant of Outlook on my Home PC.

Almost immediately, my mail, contacts, calendar and notes were visible again. I am so pleased with the result.