Fasthosts Internet Reviews 

i am using wordpress hosting to skip management job. however ,the cusomter service was not good at all.

first, i created a ticket, and never receive an update after 20 hours now.

second, live chat got office hour (for tech support!!!) not talking normal customer service. but telephone support got 24/7 (i do not understand this)

last, you cannot upload any images for tickets, and no more conversation can be added to the same ticket. also, no ticket number to refer to when you need to talk to an agent.

very sad, and my db is still not connecting and site is down after nearly 24 hours after my first report by ticket submision

PS: the agents are doing really great job on explaining what they can or cannot do to me. i think is just how the company's organize tech support lead to this situation now.

Problem with my site due to the Wordpress hack and Mark was very helpful and knowledgable. Would highly recommend Fasthosts support.

Jefferson Quijano Was very professional, clear in given the information and respectful, really appreciated the support

The technical help desk and customer support and Fasthosts is really good. Our domains have been hosted with them for many years now, and anytime we need help they are on it.
This particular occasion both Kate and Josh just got on with the DNS assistance I needed, sorted it, and emailed to say all done.
As a not very tech person, knowing I can get a solution from their customer service quickly and efficiently is a load off. Thanks guys!

Jinky was very friendly and helpful. She managed to solve the problem very quickly. When the line got cut off she called me back very quickly, which I was very grateful for as it would have been frustrating to explain thing again to someone new.

Got through to a human immediately, which is so rare these days. Marvin understood my issue right away, and then walked me through the process in a clear and reassuring manner, even undertaking some of the work while I was on the line. Issue was resolved in just a few minutes. Best customer support around.

Marvin was very helpful today solving all my queries. Happy service

Van assisted me she was very helpful and dealt with my issue efficiently and effectively! On the ball!

Very easy to set up and great customer support

I was looked after by April who delivered a masterclass in customer service excellence. April was patient and displayed empathy and understanding and was able to talk me through my issue, spending considerable time with me over the phone leading to a satisfactory solution. April is indeed a credit to Fasthosts! Thank you April.

My Wordpress suffered from the big attack on 18th July but the Fasthosts support allowed me to recover. I then tried to up the PHP version as suggested but my limited capability led to a web site crash. Lester did a splendid recovery job, working hard to sort out the mess I made.

Had a wonderful experience today on Fasthosts from expert Glenn Contawe who helped me with what I required. Very eager to help with all aspects of their business and a very knowledgeable guy.

Would highly recommend!

MARK was very helpful, pleasant and efficient and resolved the situation for me

Glenn was very quick and helpful and offered a quick solutionclearly ,thanks .

Really excellent customer service from Elfa. Sorted my problem, stayed on the line while I fumbled about. Thank you

My website was down and as a busy softplay we need the website for customer bookings, Steve from Fasthosts sorted it out for me, which I forever greatfull.

The website just works in the background and never need to think about it, but it’s certainly stressfull when it’s down, thanks to Steve and hie expert knowledge we are all back to normal

LLoyd has been exceptional and most professional in helping me to navigate this process he has spent quite some time and was extremely helpful without his help I would not being able to receive or send email once again many thanks to Lloyd

I'm very happy with the service provided by Glenn Contawe

I was previously with Squarespace and now Fasthost. Fasthost are premier league compared to Squarespace. Lester of Fasthost customer support was incredible, his support with my issue was unbelievable. He went an extra mile. 10/10 for Lester.

Called for a help with cancelling a domain. Got through quickly to a lovely person called Lester who was very helpful and got the problem solved quickly and efficiently