Be careful trusting them. They froze my account without warning because I sent crypto do other addresses. They asked me to identify the addresses without allowing me access to my account to verify t... See more
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Terrible app. First, I deposited USDT without any issues. Then I tried to pay UPS using the app's Google Pay virtual card. The payment was deducted from my account, but the UPS website displ... See more
So far I’m happy with everything Fasset has to offer. Yet there could be a lot more as an exchange to provide but it still in the beginning stage therefore I’m patient. Good customer service. A... See more
Company replied
Fasset appears to be the leading crypto exchange in the Arabian Gulf with almost 20 hrs/day customer support, providing services to UAE, Kuwait, Saudi Arabia, Oman and Bahrain. Licensed by the Centra... See more
Company details
Written by the company
Fasset is a global digital asset gateway that brings unparalleled accessibility to the digital asset space. Through our simple, safe and innovative digital assets, we provide people in emerging markets the opportunity to build a better future. We are pioneering web3 technologies and driving adoption of digital assets for the next billion.
Contact info
Boulevard Plaza Tower 1, office 2901, 418131, Dubai, U.A.E.
- info@fasset.com
- fasset.com
You should know
2.6
Poor
100 reviews
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Hasn’t replied to negative reviews
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I got good support form telegram …
I got good support form telegram admin.
26 February 2021
Unprompted review
I have only recently started to take…
I have only recently started to take interest in crypto, being a reddit user i did some basic research there and found out that Fasset is by far the most user friendly and economical exchange for crypto trading. I signed myself in to fasset, uploaded the required documents for id verification which was pretty straight forward and fasset took only a day to get me verified. I was then provided with a Telegram link to join the group for any queries and general update, this proved as a great help to me as one of group admins (Shazzaib) takes personal interest in extending guidance and assistance in resolving all sorts of issues for newbies. i can say that i have already become a fan of fasset and its team. Two thumbs and five stars up for them 👍👍
26 February 2021
Unprompted review
The customer service was great
The customer service was great . SOLVING MY PROBLEM was so fast and easy . A big Thank you to NURI for assisting me.
21 February 2021
Unprompted review
Reply from Fasset
Hello Benji, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us —and we are happy that you are impressed with our Customer Support Team! 🚀
Very good
Very good. Customer service is topnotch. Very quick to reply. Looking for mobile app version.
21 February 2021
Unprompted review
Reply from Fasset
Hello Bryan, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us —and we are happy that you are pleased with our support team! We cant wait 😍 to announce the launch of the mobile app to you very soon. Stay tuned!
Great service
9 February 2021
Unprompted review
Reply from Fasset
Hello, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us —and we are happy that you are pleased with our support team!
Great customer service!
6 February 2021
Unprompted review
Reply from Fasset
Hello, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us —and we are happy that you are pleased with our support team! We count ourselves lucky to have customers like you, and we look forward to your continued support on our journey together.
Amazing platform flawless support had a…
Amazing platform flawless support had a small problem and fixed in less than 24 hours thanks to all the fasset team and Sharifah Fatimah
Ahmed.
3 February 2021
Unprompted review
Reply from Fasset
Hello, We really appreciate you taking the time out to share your experience with us —and we are happy that you are pleased with our support teams' swift response. 🚀
Strong community platform
I have started trading with Fasset just last week.
The online trading platform is easy to use.
The customer service is excellent the admins are always available for support and guidance on telegram which I love about this.
The admin said they are working on the app and additional features which I look forward too.
Edit: cheers to Ms Sharifa & Ms Fatima who helped me in real-time on my queries
21 January 2021
Unprompted review
Reply from Fasset
Hello Huzaifa, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us —and we are happy that you are pleased with our support team! We count ourselves lucky to have customers like you, and we look forward to your continued support on our journey together.
That was a quick support from shahzaib
That was a quick support from shahzaib, Appreciate the kind of customer support that I received for my query
9 January 2021
Unprompted review
Reply from Fasset
Hello Hannan, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us —and we are happy that you are pleased with our support team! We count ourselves lucky to have customers like you, and we look forward to your continued support on our journey together.
Happy So far !
So far I’m happy with everything Fasset has to offer. Yet there could be a lot more as an exchange to provide but it still in the beginning stage therefore I’m patient.
Good customer service.
Active community.
Someday could reduce the slippage, introduce earning process (staking etc).
Someday soon should have a mobile app and local transfer within all GCC countries.
PS: I’m quite happy with Aziz and Shazzaib for the constant help from FASSET team.
4 January 2021
Unprompted review
Reply from Fasset
Hello Abin, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us —and we are happy that you are pleased with our support team! We count ourselves lucky to have customers like you, and we look forward to your continued support on our journey together.
Really glad to know about fasset
Really glad to know about fasset, feel that I would have had known about you before trading would have much easier for me, kind of help and response I get from your support team in excellent, I thank Mr. Shazzaib for helping me to setup my account and assisting throughout my account and completing kyc.
4 January 2021
Unprompted review
Reply from Fasset
Hello Shahul, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us —and we are happy that you are pleased with our support team! We count ourselves lucky to have customers like you, and we look forward to your continued support on our journey together.
First day impressions
As of writing this, it is in beta.
Positives: the service is good, friendly UI, and great customer support with quick responses.
Negatives: the site had a bit of hiccup, but was resolved soon after. no moblibe app.
Overall score: 4/5, recommended.
21 December 2020
Unprompted review
Reply from Fasset
Hello Ali,
Thank you for the great feedback and sorry you experienced delays on the website. Unfortunately this downtime was due to reasons beyond our control, but we luckily managed to get back up and running within a few hours.
We are also going to be releasing our app very, very soon, so stay tuned!!
Great experience so far!
Was one of the lucky few to get invites Early on for the beta access to the platform.
I've been trading for a month+ so far with Fasset, and love the support I've been getting from the whole team.
They listen and ready to solve any issue that happens (it's beta mode, so that is expected)
Fees are reasonable, service is quick, operates in GCC currencies, and has a wide selection of crypto, can't wait for full launch. 5 stars from me
17 December 2020
Unprompted review
Reply from Fasset
Hello Geo,
Thank you for the lovely feedback. We are really happy to hear that you are having a seamless experience with us so far! We will do our utmost to continue to provide the best experience possible on our journey together.
Amazing and Helpful
Amazing team always on top of every issue.
Very helpful and always providing clear instructions.
Very satisfied with everything they are doing..
The exchange itself is simple and easy to understand with zero complications..!
Keep up the great work
Cheers..!!
4 December 2020
Unprompted review
Reply from Fasset
Hello Walker, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us —and we are happy that you are pleased with our support team! We count ourselves lucky to have customers like you, and we look forward to your continued support on our journey together.
Cheap and efficient way to convert AED to crypto
extremely simple interface for trading crypto. I think the best part about Fasset is that undercuts the (excessive) fees of trading crypto here in UAE. Extremely responsive customer service too! Goes above and beyond their call of duty. Props
1 December 2020
Unprompted review
Reply from Fasset
Hello Zahra, thanks for the kind words and sharing such wonderful feedback. We are delighted to learn that you found it super simple and easy to access Fasset. We put customer experience and satisfaction as our top priority,; therefore, thanks for your kind words and we look forward to your continued support on our journey.
Fasset is one of the best exchanges in…
Fasset is one of the best exchanges in the GCC region in my opinion, they have the best support team. Always willing to help and assist the clients. Fast withdrawal even on beta stage.
I can say that Fasset has delivered and went beyond what they have promised.
1 December 2020
Unprompted review
Reply from Fasset
Hello Rob, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Fasset; our staff will definitely be happy to hear your review. As you know, we put customer experience and satisfaction as our top priority, so thanks for your kind words and we look forward to your continued patronage.
Super simple to navigate
Super simple to navigate, best for someone trying crypto for the first time. 🙌🏼
1 December 2020
Unprompted review
Reply from Fasset
Hi, thanks for sharing such wonderful feedback! We are delighted to know that you found it super simple and easy to access Fasset. We put customer experience and satisfaction as our top priority. We look forward to your continued support in our journey.
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