My refund is in the process which I am appreciated of but it will be finalised once I do the review which is the only thing that I don't like about this process. I would prefer doing the review once i... See more
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See what reviewers are saying
Its good you making a follow and hope you will fulfill your promises
What made my experience great was the friendly and courteous staff, After finding out I somehow had a subscription that I wasn't even aware of and reached out, the matter was handled swiftlyband profe... See more
It would be unfair if me to not change my review of this company.. as the follow up from their customer service has been really good and with their support we have resolved the issue to both of our sa... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Misunderstanding
It was a misunderstanding from my side I will recommend this side for others thank you for your help and understanding you guys are grade
Professional assisstance
Thank you for coming back so urgently and address the situation of the account that I did not sign up for.
They reply fast and give you the best…
They reply fast and give you the best service.
I was not happy because you do not…
I was not happy because you do not cater for my size and style.
Unintentional subscription
I was innocently browsing and accidentally clicked on subscription which was not the intention and immediately send an email requesting cancellation. I haven't received the refund yet, however, am happy on how the query is being handled thus far. Thank you for exceptional customer service
They are a bunch of scammers
They are a bunch of scammers. I placed an order online for a mystery box promo, and they charged me for a subscription that I never registered to. Reached out to them and was advised it was non-refundable (3 minutes after they charged me), even advised that there was no mystery box promo ongoing. Such a waste of money!
Good escalation support by Paula
Good escalation support by Paula. Good service as well.
Request professionally answered and resolved
I elevated a concern and fortunately I got a response from a serious company that understands that doing business starts by respecting their customers.
I'm waiting for the refund 🫶
Great websitew also the support is…
Great websitew also the support is really present and can help at any moment
Today I talked with mypka to clarify my…
Today I talked with mypka to clarify my account details.
She kindly reached me and gave full details with me without any delays
Thank you so much ms.myka
Kenny helped resolve my issue…
Kenny helped resolve my issue effectively
completely impressed with their…
completely impressed with their professionalism and customer service, thumps to Alero
Good Customer service
Customer service was outstanding in understanding my issues and providing a prompt resolution
Good support I love the clothes the…
Good support I love the clothes the design and everything
Chan is the best
Chan helped me a lot with my request, they have done a really good job and processed my request with speed and efficiency. I am very pleased
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