FASHIONPHILE Reviews 

This is my newest addiction. You make it so easy to buy without fear. I have returned things easily with no trouble, and more importantly, I have found some real treasures that are always in better condition than described. It’s only been a few months, but you have a loyal customer for life. Thank you so much.

Do not rely on Fashionphile’s estimated delivery times. Mine arrived at customs over a week late and then immediately encountered issues requiring Fashionphile’s authorisation to release the package — at which point the company’s real customer experience (or total lack thereof) revealed itself.

Thankfully, DHL was professional, responsive, and easy to deal with throughout.

Unfortunately, because the shipping relationship sits with Fashionphile, DHL was unable to release the package without Fashionphile’s approval.

Despite repeated attempts to obtain a resolution, Fashionphile provided only a single email saying they were “looking into it”, followed by complete silence. The lack of response ultimately resulted in DHL advising they would have to close the case.

As a result, I’ve had to instruct DHL to return the item to sender and will now have to go through the process of disputing the transaction through my credit card provider — all because Fashionphile failed to engage or provide the authorisation required to resolve the issue. Another company seemingly focused more on sales than customer service.

A very disappointing first experience that has left me distrustful of the company, which is a shame because I absolutely loved the Chanel bag I purchased, but now appears unlikely to ever receive.

loved the packaging, the care and the quick response

My wallet came exactly as they posted... actually better because it still had the protective stickers on the hardware and the price was on point! Less than retail for sure and for the quality of the wallet, I feel like it was a steal! Fashionphile is trustworthy, they're transparent with their verification process and they take lots of photos so you can see every little detail of what you’re potentially buying. Well done!

I purchased the Louis Vuitton Neverfull. I am not disappointed. Shes's GORGEOUS and in better than excellent condition. This is my 3rd purchase with Fashionphile, and yall are always on point! Shipping was very fast. I will be purchasing again and I Highly recommend. Thank you!

Easy ordering, bag as described and delivered fast!
Packaging is always perfect and fast delivery with signature required. I’ve been purchasing from Fashionphile for more than 12 years !

Love my bag! Accurate description. Delivery prompt.

Very happy with condition of handbag and the ordering process. Very good experience. Although even as a high end resale/ consignment pricing was a bit high compared to other companies I use. But I did want this particular handbag. Will definitely shop again.

Condition of my purchase far exceeds my expectations! It’s gorgeous!!! And it arrived SOOO fast!

I am 100% pleased with my purse and wallet purchase. Purse stated that it showed wear but I could not find anything wrong with it. Wallet stated excellent shape and it was.
I would never buy new when I can save money buying used and they look as good as new. Love love both my purse and wallet!!!!

Hi-
I purchased 2 card cases via post most recently. Both had the circular plastic branded tag stuffed in the middle of the card case which stretched them. This is an is an issue for a few reasons; it unecessarily wears the item and i do not ever use the center of my card cases so it will never look normal. Please consider just using a flat style branding card, if it is indeed necessary, or do not put anything in them at all. These plastic round tags look like the same ones used for handbag purchases. This alone will make me reconsider any future card case purchases, which is a shame because I have my eye on an LV card case right now.

Thank you for your consideration.
MM

I love Fashionphile. All the items I have ordered so far arrived in beautiful, well-maintained packaging that enhances the overall unboxing experience. The item has been handled with care to ensure it looks as close to new as possible. Plus, it ships quickly, so you can enjoy your purchase without the long wait.

My fashion adviser Glenn in New York was amazing and made everything so easy. I love the item and loved working with them

Extremely user friendly web site. Seamless buying experience. Very quick response to my order. Chanel bag was in much better condition than expected. 10/10 in all aspects of customer service. Hard to imagine that anyone else would have better customer service.

This was a significant purchase to commemorate life milestone achievements. As a committed lifetime repurchaser/re-purposer and sustainable-conscience consumer, the presentation, accuracy, packaging, and transparency made this an exceptional experience.
BRAVO!

Love my new purse! Great service

I got a discontinued purse in great condition at reasonable price. Fashionphile always has a fantastic collection of discontinued or hard to find items. I am always happy with my purchases!!

Have been shopping here for years. Best selection and customer support is top notch. No matter what bag I am looking for, it usually appears at Fashionphile at one point or another. Great for jewelry and watches too.

Better than described.

I received it in a timely manner and it is PERFECT. Thank. you!