FASHIONPHILE Reviews 

4,945
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 496 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and accurate descriptions, often finding items in better condition than advertised. The ordering process is frequently highlighted as easy and efficient, with many appreciating the user-friendly website and fast delivery service. However, some customers experienced significant delays or issues with shipping, including items not being sent or packages getting lost. A few other people also felt that product descriptions were inaccurate, mentioning receiving items with unexpected odors or defects not clearly stated.

What people talk about most

Product

People report positive experiences with product quality, often finding items to be exactly as described or... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently reporting that items... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast shipping... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with the ease of the purchasing... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more

Rated 5 out of 5 stars

I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more

Company replied

Rated 5 out of 5 stars

I received my order relatively quickly and was very pleased with the experience. I appreciated the included nail file, and the item arrived in great condition. Unlike many secondhand products, it did... See more

Company replied

Rated 5 out of 5 stars

Fashionphile is my go to for luxury resale! The site is so easy to use and I love that I can filter for exactly what I am in search of and set up alerts if something I want is out of stock. Their cu... See more


Company details

  1. Handbags Shop

About FASHIONPHILE

Written by the company

100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories.

Why Shop & Sell with FASHIONPHILE?

We’ve got your favorite designers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,945)

474 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SEAMLESS PURCHASE

My delivery did not take long after I placed my order. The purse matched the description that was given by Fashionphile exactly and the leather is great quality.

4 June 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Tam,

We’re pleased to hear your purse arrived promptly and reflected the listing with precision. Thoughtful presentation, accurate details, and quality are central to the FASHIONPHILE experience. We hope you enjoy your new luxury piece!

Rated 5 out of 5 stars

Great purchase and timely arrival

Great purchase and timely arrival! Will be ordering again.

8 June 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Jade,

Thank you for your review! We're delighted to hear your purchase arrived promptly and met your expectations. We appreciate your support and look forward to helping you find your next luxury find at FASHIONPHILE.

Rated 5 out of 5 stars

I was really impressed with the quality…

I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other consignment sites with previously owned designer pieces and I can truly say this is one of the most well depicted ones I’ve received. I would absolutely order from again.

5 June 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Kaylee,

Thank you for such thoughtful feedback! We’re so glad the photos, pricing, and overall presentation helped you shop with confidence. Accurately representing each piece is something we take great priority in, and we’re happy to hear your bag arrived even better than expected. We’d love to have you shop with FASHIONPHILE again soon!

Rated 5 out of 5 stars

Always good

As usual, Fashionphile is a great place to shop. You can trust their product descriptions and they have fast shipping. I have a great deal of confidence when shopping here.

15 June 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Cheryl,

We truly appreciate your continued trust in FASHIONPHILE. It means so much to know our descriptions, shipping, and overall shopping experience give you confidence each time you order. We’re grateful to have you coming back and hope you enjoy your latest find!

Rated 5 out of 5 stars

Great experience!

Bag was in perfect condition. Incredible price too. Great purchase!

8 June 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Patricia,

That’s exactly the kind of find we love for our clients! We’re so glad your bag arrived in perfect condition and at a price that felt just right. Enjoy your new luxury bag, and thank you for shopping with FASHIONPHILE!

Rated 5 out of 5 stars

Beautiful Purse

The purse is in wonderful shape! Thank you for making the purchase so easy.

1 June 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Rebecca,

We’re so glad your purse arrived in great condition and that the purchase felt effortless. Thank you for choosing FASHIONPHILE. Enjoy your new piece!

Rated 5 out of 5 stars

Excellent

Excellent! I can't wait to make my next purchase at fashionphile.
Great quality products and a wonderful customer service.

Highly recommend fashionphile

31 May 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Lula,

We truly appreciate your recommendation! Our Concierge Team works hard to provide thoughtful service alongside the quality pieces our clients love. We’re so glad you had an excellent experience and look forward to helping with your next FASHIONPHILE find.

Rated 5 out of 5 stars

Best Pre-Loved Fashion Experience

Shipped super fast and bag was exactly as described in excellent condition! Original dust bag was included as well! So happy with my purchase, thank you Fashionphile!

29 May 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Col,

We’re so happy to hear this! Our team takes great care in accurately presenting each piece, so it’s wonderful to know your bag arrived quickly, exactly as described, and with the original dust bag included. Enjoy your beautiful new purchase!

Rated 5 out of 5 stars

The shipping was somewhat fast

The shipping was somewhat fast. I wish it would be faster. Love the bag!!!!

29 May 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Amy,

Thank you for your feedback! We’re so glad you love your bag. Orders ship with UPS Ground, and while transit times may vary once a package is with the carrier, we understand the excitement of waiting for a new piece to arrive. We appreciate you shopping with FASHIONPHILE and hope you enjoy your purchase!

Rated 5 out of 5 stars

Received exactly what I ordered

Received exactly what I ordered. It was very well packaged and put together. I love that there was no shipping fee or return fee made it easy to shop please with my product. I will be shopping from fashionphile again.

26 May 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

We’re so glad your order arrived exactly as expected and was packaged with care. Making luxury shopping feel easy and confident is so important to us, and we’re happy to hear the shipping and return experience added to that. We look forward to having you shop with FASHIONPHILE again!

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect! Everything described was what I received! I will be shopping with fashionphile again! And then on top of the actual item they refunded me the cost of a discount code! I tried a discount code that didn’t work but come to find out it was my error I had the wrong text. They still granted me the discount! I couldn’t have been happier! You have a loyal customer fashionphile!

28 May 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

This is wonderful to hear! We’re so glad your item arrived exactly as described and that our Concierge Team was able to help with the discount after your purchase. It means so much to have earned your loyalty, and we’d be happy to welcome you back to FASHIONPHILE anytime!

Rated 5 out of 5 stars

I love Fashionphile

I love Fashionphile! I’ve purchased from them three times and each purchase has been great. I love that their quality rating scale is very strict, so I know I’m getting items in great condition.

5 June 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Laura,

We truly appreciate your continued support! Our condition rating standards are designed to give clients a clear and transparent understanding of each piece before purchase, so we’re glad that accuracy has come through across your orders. Thank you for trusting FASHIONPHILE. We hope you enjoy your latest find!

Rated 5 out of 5 stars

Purchase was easy and delivery was…

Purchase was easy and delivery was fast. The bag was in excellent condition. Like new, I’d say. Loved it

24 May 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Justyna,

We’re so happy to hear your bag arrived quickly and in excellent condition. A smooth purchase and a piece that feels like new is exactly what we love for our clients. Enjoy your new luxury find!

Rated 5 out of 5 stars

Bag arrived in pristine condition and…

Bag arrived in pristine condition and the color was as expected. Glad I didn’t have an issue with the shipping because signing in person has been problematic in the past.

26 May 2026
Unprompted review
FASHIONPHILE logo

Reply from FASHIONPHILE

Keisha,

We’re so glad your bag arrived in pristine condition and that the color was exactly as expected. We’re also happy to hear delivery went smoothly this time. Signature confirmation is required to help protect high-value pieces in transit, and we appreciate your understanding. Enjoy your beautiful new bag!

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