I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more
Company replied
I received my order relatively quickly and was very pleased with the experience. I appreciated the included nail file, and the item arrived in great condition. Unlike many secondhand products, it did... See more
Company replied
Fashionphile is my go to for luxury resale! The site is so easy to use and I love that I can filter for exactly what I am in search of and set up alerts if something I want is out of stock. Their cu... See more
Company details
About FASHIONPHILE
Written by the company
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories. 
Why Shop & Sell with FASHIONPHILE?
We’ve got your favorite designers.
Contact info
6359 Paseo Del Lago , 92011, Carlsbad, United States
- 844.619.8902
- info@fashionphile.com
- fashionphile.com
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy first time customer
They shipped quickly, received quickly, & all were exactly as pictured!
1 June 2026
Unprompted review
Reply from FASHIONPHILE
Karrie,
Welcome to FASHIONPHILE! We’re so glad your first experience was a positive one and that everything arrived quickly and exactly as pictured. We’d be happy to be your go-to destination for luxury resale whenever you’re ready for your next find!
It’s always an ease shopping with you
It’s always an ease shopping with you. Never any issues
15 June 2026
Unprompted review
Reply from FASHIONPHILE
Melody,
We’re so glad shopping with FASHIONPHILE continues to feel easy and dependable. That is exactly the kind of experience we aim to provide, and we’d be happy to welcome you back anytime for your next luxury find!
Smelled bad
The bag looked good, but it smelled really bad when it arrived. I emailed them but never heard back
13 June 2026
Unprompted review
Reply from FASHIONPHILE
Michael,
We’re sorry to hear your bag arrived with an odor concern, even though the condition met expectations. Odors should be reflected in our listings when present, and we’d appreciate the opportunity to review this further.
Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can assist with next steps.
Always accurate descriptions and…
Always accurate descriptions and pictures of merchandise and ships quickly. All items I have ordered are authentic!
23 June 2026
Unprompted review
Reply from FASHIONPHILE
Atiya,
Thank you for your kind feedback. Accurate representation, timely service, and trusted authentication are at the core of the FASHIONPHILE experience, and we’re so glad that has come through with your orders. We truly appreciate your continued support.
Bag on website was listed incorrectly
Bag on website was listed incorrectly - so this was not the item I thought I was going to receive. Emailed a few times but heard nothing back, once the bag was sent back a refund was issued promptly and they acknowledged the bag was incorrectly described, the issue is now they will not refund my return postage at £15.95, which I think is a disgrace, have sent 4 emails and not one has been responded to.
19 May 2026
Unprompted review
I sold my item with fashionphile…
I sold my item with fashionphile collective. I have tried contacting them numerous times as it states payout should occur within 24 hours. It has been 5 days and I still haven’t received payment or been contacted by the team. I now have lost £300 and I am struggling financially which has led to a nervous breakdown. My partner now is escalating this on my behalf to trading standards
22 June 2026
Unprompted review
Chanel bag
The bag is pretty but it said it’s in excellent condition and I don’t think it is! The gold hardware shows lots of signs of wear
21 June 2026
Unprompted review
Reply from FASHIONPHILE
Allie,
We’re sorry to hear the condition of your bag did not feel aligned with the listing. Accurate representation is an important part of the FASHIONPHILE experience, and we understand your concern regarding the wear on the hardware.
We’d welcome the opportunity to review this in more detail and assist with next steps. Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can connect with you directly.
So quickly and my wallet is exactly…
So quickly and my wallet is exactly what expected
21 June 2026
Unprompted review
Reply from FASHIONPHILE
Monica,
We’re so glad your wallet arrived quickly and was exactly what you expected. Thank you for choosing FASHIONPHILE. We’d be happy to help with your next luxury find!
Reply from FASHIONPHILE
Jaslene,
This means so much to us! We truly appreciate your long-term support and love for FASHIONPHILE. Clients like you are exactly why we do what we do!
Product Quality
Bag was as described and It was clean and nicely packed. Received LV dusting bag which was neatly folded
31 May 2026
Unprompted review
Reply from FASHIONPHILE
Prachi,
We’re so glad your bag arrived exactly as described and thoughtfully packaged. Accurate representation and careful presentation are essential to the FASHIONPHILE experience, so it’s wonderful to hear those details stood out. We’d love to welcome you back for your next luxury find!
I consigned an item with FASHIONPHILE and was never paid out after sale. It’s been MONTHS - no reply from them
I consigned an item with Fashionphile and, upon generating a sale, visited your Del Mar location to discuss my options. At that time, a store employee explicitly informed me that I could use my consignment proceeds to purchase a watch, and that if the watch did not fit correctly, I could return it and receive my consignment funds as a cash payout. I relied on that representation in good faith and made my purchase accordingly.
The watch was not the right size and I returned it as discussed and purchased the larger watch from another shop. However, when trying to select cash out, I was then informed that cash out was no longer an option — directly contradicting what I was told in-store. I have been left with store credit I did not agree to and did not request.
What I am asking for:
I am simply requesting either (1) a full cash payout of my consignment proceeds as promised or (2) the return of my consigned bag. I do not accept store credit as a resolution, as it was not the arrangement I was offered or agreed to.
What concerns me beyond the outcome itself is the complete absence of communication from your customer service team. Weeks and weeks of silence is not an acceptable response to a legitimate customer concern, particularly one involving a verbal commitment made by your staff.
Forcing someone to spend money when that’s not the option promised is disgraceful and slimy.
23 April 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for sharing your experience. We’re sorry to hear there appears to have been a disconnect between the information provided and the outcome you ultimately experienced.
Clear and accurate communication is incredibly important, particularly when discussing selling proceeds, purchases, and return options. We understand how frustrating it can be when expectations are not aligned, and we also recognize the importance of timely follow-up when concerns are raised.
We would welcome the opportunity to review this matter more closely and better understand the details surrounding your experience. Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can connect with you directly.
I love my bag
I love my bag. Very beautiful and excited to match it with a nice outfit!
19 June 2026
Unprompted review
Reply from FASHIONPHILE
Shenita,
We’re so glad you love your new bag! Finding a piece you’re excited to style is always special. Thank you for choosing FASHIONPHILE.
In great condition and fashion gives amazing experience and opportunity
In great condition and fashionphile gives great experience and opportunity.
8 June 2026
Unprompted review
Reply from FASHIONPHILE
Yesenia,
We’re so glad your luxury find arrived in great condition and that FASHIONPHILE provided a positive experience. Thank you for choosing us. We hope to help you find another special piece soon!
More than happy with my purchase
More than happy with my purchase, item was new shipping was fast over all great company I have no complaints, was my first purchase but definitely not my last
8 June 2026
Unprompted review
Reply from FASHIONPHILE
Ebonie,
We’re so pleased your first FASHIONPHILE purchase was a great one from start to finish. Thank you for placing your trust in us. We’re glad your item arrived quickly and in beautiful condition, and we’d be happy to welcome you back anytime!
Always a good experience with…
Always a good experience with Fashionphile! The scarf I ordered is perfect and matched the posted description.
The item arrived on time and was well packaged. This is the second purchase I've made through Fashionphile.
17 June 2026
Unprompted review
Reply from FASHIONPHILE
Cathi,
Thank you for your review and for choosing FASHIONPHILE again! We’re delighted to hear your scarf arrived exactly as described and was delivered safely and on time. Thoughtful presentation and accurate descriptions are essential to the FASHIONPHILE experience, and we’re so glad that reflected in your purchase. We look forward to helping you find your next luxury piece!
Exactly as described
Was a little slow to ship, but arrived in exact condition described on website
17 June 2026
Unprompted review
Reply from FASHIONPHILE
Janel,
Thank you for your feedback. Ground shipping timelines can vary however, we understand the anticipation that comes with waiting for a new piece to arrive. We’re glad your order arrived safely and exactly as described, and we hope you enjoy your luxury find!
Saint Laurent first quality bag
Saint Laurent first quality bag. Love & will come back.
16 June 2026
Unprompted review
I have been purchasing from…
I have been purchasing from fashionphile as a canadian customer for years now. I needed to return a purchase as it didn’t match the description and of course they won’t give international customers paid postage (even though most big companies do!!) so i paid for the customs and fees to be returned and usps failed to notice their new unit number and wouldn’t deliver it. A notice was left for them, and I tried reaching out to usps but they won’t allow the sender (me) to reschedule delivery. I reached out to fashionphile and they refuse to acknowledge the notice that was left for them stating my item couldn’t be delivered and they won’t reach out usps (even though they’re the only ones allowed to!) to reschedule delivery. so i’ve paid multiple times for this bag to sent to me in canada, including customs! and then returned and essentially just sitting at usps. i’m out almost 2000$ now and no one will respond to my emails. If you’re an international customer BEWARE. bags aren’t always as pictured and their new return address is extremely flawed. customer service is snippy and condescending and useless.
26 May 2026
Unprompted review
Reply from FASHIONPHILE
We’re sorry to hear about your return experience, especially as a longtime international client. International returns can involve additional carrier, customs, and postage considerations, but we understand how frustrating it is when a package is stalled and the next steps are unclear.
We’d welcome the opportunity to review this further, including the return address, delivery notice, and any follow-up needed with the carrier. Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can connect with you directly and help work toward a resolution.
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