I sent the fascintaor I brought back well within the return policy time and sent it via signed postage. I sent several emails asking about my refund as there is no telephone contact for them and it w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After being let down by another supplier...they went out of way to help with last minute order. Sent pics of colours to match they chatted on WhatsApp and as promised all arrived next day. Encouraged... See more
Difficult to match pink of my outfit but this clutch bag in "Parfait" was spot on! I'd seen it in a hat hire shop but ot was more cost effective to buy it online. Ordering was straightforward, bag ar... See more
Outstanding value for money. Gloves are a perfect length for my vintage wedding look, great quality (they feel like they should be more expensive) and a beautiful ivory colour. Shipped quickly and wel... See more
Company details
Information provided by various external sources
Fascinators 4 Weddings for a wide selection of Fascinators and matching accessories.
Contact info
United Kingdom
- fascinators4weddings.co.uk
4.2
Great
524 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a Cluch bag colour not right
Ordered a Cluch bag beautiful bag but colour wasn’t right Sent bag tracked postage 24th May still have not received refund todays date 6th June
22 May 2025
Reply from Fascinators4weddings
Hi
We're a bit puzzled by this 1-star review of our tiny family business!
Under UK law we have 14 days to refund once the item is delivered back to us. Under the returns policy you agreed to when placing the order, we have 14 days to refund once the order is back with us. And yet, you give us a 1-star review on the 11th day after the item has been returned to us.
Don't you think it's rather unfair to give a 1-star review for a tiny family business that's acting in complete conformity with UK law and the returns policy you agreed to?
Best wishes
Daniel
Problems quickly acknowledged and resolved
After an initial problem with recognising payment, the Fascinator was delivered within 24 hours in good time for my special event. It was a perfect colour match and very true to the colour described on line. Very good value for money too
22 May 2025
Beautiful hat
Ordered Wednesday came Friday beautiful well made hat bought for my daughters wedding look forward to wearing it
14 May 2025
Fascinator and matching bag suited…
The fascinator and matching bag suited my needs. The colour was a really good match for my outfit.
12 May 2025
Beautiful fascinators at a very…
Beautiful fascinators at a very reasonable price, service very good. Fascinators are nicely made and of very good quality. I shall look forward to wearing one of the them to ladies day Ascot.
14 May 2025
Perfect - just the ticket! 👌 I spent a long time searching and you…
I spent a long time searching and you delivered! Perfect colour, style and fit. Good value compared to others on the market. Good tracking and delivery. Well packaged.
Thank you. ☺️
9 May 2025
The fascinator was of great value and…
The fascinator was of great value and quality. The delivery was very good.
Would recommend this company
30 April 2025
Fascinator is fine and was received in…
Fascinator is fine and was received in good time thank you. Service was good…
13 April 2025
Reply from Fascinators4weddings
Hi Roy
This is a really puzzling review! We offer 2 secure means of payment - card payment or PayPal. Both are fully protected by encryption.
We also have a contact us form on our website. So, you would be able to contact us for more details on payment. Also, we sent messages to you about the payment for the order you placed - we received no reply.
I really don't think we deserve this 1-star review!
Best wishes
Daniel, F4W
Quick efficient service
Quick efficient service
Beautiful fascinator
Would recommend this company
19 March 2025
Prompt delivery and the matching hat…
Prompt delivery and the matching hat and bag are ideal for the wedding.
11 March 2025
Efficient and personable service
Clear and concise payment arrangements. Prompt delivery. Well packaged goods.
7 March 2025
They ignore refund requests
Awful customer service – they ignore refund requests. I ordered a flat cap that didn’t fit and requested a refund within 2 days, well within their 14-day policy. Their own autoresponder promised a reply in 2 days, but it’s been 2 weeks, and they’ve ignored both my emails. If something goes wrong with your order, don’t expect any help. Avoid this store.
Update: The company responded below, but instead of processing my refund, they made excuses about being a small business and ignored the fact that their autoresponder promised a reply in 2 days, yet I waited 2 weeks. I followed their refund policy exactly and still got no response until I left this review. If they actually cared about customer service, they'd issue my refund instead of making excuses.
26 February 2025
Reply from Fascinators4weddings
Hi Rhys
You can see our returns policy and you've quoted from it, so you do know how to proceed with a return. We're a tiny family business and we get thousands of emails - unfortunately some do get missed. Apologies about that.
For full information on our returns policies please have a look on our website. When customers message us about a return our automated response also provides full details.
Best wishes
Daniel
Gorgeous fascinator
Gorgeous fascinator, can’t wait to wear it for my nephews wedding.
Looks more expensive than it was. Highly recommended!
20 February 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.