FaresonFleek Reviews 110

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, helpful, and professional, often highlighting excellent customer service. Many people appreciate the assistance received, noting that representatives go above and beyond to ensure a smooth booking process and address any concerns. However, some people were dissatisfied with the booking process, encountering issues with confirmation emails and discrepancies in flight details. A few customers also mentioned difficulties with communication and unexpected charges for baggage.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff. Customers frequently praise specific staff... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. While some customers praise the helpfulness of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise several agents for being... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Price

Customers had ambiguous experiences with price. Some reviewers found the pricing to be better than actual... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was able to book last minute tickets to my desired destination at a very good price point. The only downside was the number of calls I had to make in order to make sure I had my tickets in hand as... See more

Rated 4 out of 5 stars

Dustin from customer service was very professional when I encountered an issue with my reservation. I will use faresonflee.com again for future reservations.

Rated 5 out of 5 stars

my experience with this company had been fenomenal! SIMON made the process easy and smooth with his GREAT customer service without him I feel like I would be stressing trying to book my flight alone !... See more


Company details

  1. Travel Agency

Written by the company

We are a US travel agency based in Miami, Florida, providing flights, hotels and car rental reservations to the people.


Contact info

3.7

Average

TrustScore 3.5 out of 5

110 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Price hikes

Booked the flight and a few hours later they called and tried to increase the amount by $100.00 ! They don’t charge your credit card right away so they can change the price . I will never use their services and I would not recommend them to anyone!!!

7 October 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! I thought I was buying from Alaska airlines! They sent me a booking request, not a ticket, and charged me 6 times, more than the amount of the alleged ticket. DO NOT USE THEM!

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Scammers, don't use this comapny

We book a flight with this company and got scammed. The flight was on July 24th at 10 am with Allegiant. We received an email saying that they couldn't add the Checked baggages, we never received an email with the itinerary# so we could not do a check-in and at the airport they didn't have any information about us. Please read this before booking a flight with this company they will steal your money.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE!!!!

BE WARE!!! I booked in advanced a flight in through Fares on Fleek with 2 checked bags. They took my money, and then, less than 24 hrs from my flight departure, they emailed me to inform me that “they could not add” the bags I had already paid for. This is a SCAM. They take your money and then don’t honor their part of the deal.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

REASON TO BELIEVE I HAD BEEN THE VICTIM OF A SCAM.

I needed to cancel a reserved hotel stay and requested SAMUEL/NATHAN to assist me. Initially, I was given deceptive information, being told that they 'Cannot Cancel a reserved stay'! It was only after I checked the hotel's policy for myself and learned that the hotel will in fact cancel without penalty as long as the cancellation request is done by 11:59pm the day prior to check-in. Nathan did take care of the cancellation, but first asked that I give him a Five-Star favorable review and then also charged me ($25) to do so. After giving them the 'favorable review', I was notified by email that I could read my review online. Upon doing so, it was then that I also read the reviews submitted by other customers...most of whom were very disgruntled, also those who reported that FaresOnFleet should be considered "Part Legit and Part Scammers", and some even reported that reservations paid in advance to faresOnFleet (such as baggage fees) were not duly applied which caused them to pay again at the airport. I felt justified to have become very alarmed and then called the "Sun Country' airline to check for myself, the status of my reservation and thereby learned that the airlines actually charged considerably less. I was advised by Sun Country airline that I had reason to fear being 'scammed' even further and to cancel the credit card that I used to make the reservation and to book directly through their airline.

15 July 2024
Unprompted review
FaresonFleek logo

Reply from FaresonFleek

Dear Frances,

Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience interacting with Nathan. We sincerely appreciate your feedback because it helps us build a better customer experience.

We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.

Cheers,
FaresonFleek.com

Rated 1 out of 5 stars

SCAM Booking Agents

SCAM. They send you confirmed reservations, then email/call you before the flight wanting more money. Do not waste your time trying to book a flight here.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Denzel from Frees onFleek Was very…helpful, thank you 🙏

Denzel from Frees onFleek Was very helpful, and he solved my problem fast

14 May 2024
Unprompted review
FaresonFleek logo

Reply from FaresonFleek

Dear Wafaa,

Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our service to book your travel. We sincerely appreciate your feedback because it helps us build a better customer experience.

We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.

Cheers,
Faresonfleek.com

Rated 1 out of 5 stars

We purchased Economy Plus seats…

We purchased Economy Plus seats Amsterdam to Vancouver BC. $395.09 When we got to the airport there were no seats for us. We were moved 3 times on the plane, but just to crampted economy, NOT PLUS ECONOMY! We shound get a full refund from Faresonfleek for no service provided. Nov 1, 2022

12 March 2023
Unprompted review
FaresonFleek logo

Reply from FaresonFleek

Dear Robert,

Thank you for sharing your feedback. We apologize that your experience didn’t match your expectations.

We will be glad assist you with this matter. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us with your booking reference number.

We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 714 782 7278 or write to us at support@faresonfleek.com anytime.

Regards,
FaresonFleek.com

Rated 5 out of 5 stars

WONDERFUL EXPERIENCE

This is a great company, they are very helpful! Will definitely be booking with this company again. Douglas was a very big help on all my questions and concerns.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Incorrect flight reservation

I made my flight reservation for the wrong day and needed to fly back ro Arizona from Orlando asap. Dustin was very informative and assisted me in getting a ticket for the following day that I could afford.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Nathan was extremely helpful.

Nathan was extremely helpful.
It’s such an unexpected pleasure to get someone in
customer service on the phone who answers questions patiently and speaks intelligible English.

25 February 2024
Unprompted review
Rated 1 out of 5 stars

Nathan was very aggressive and would…

Nathan was very aggressive and would not take give me an refund for an answer , I initially bought a one way flight for $130 one way, a week later I wanted to Simply ad a carry on ( NOTHING ELSE!! ) he told me there was no English speaking Supervisors available and he was my only choice, when he was done robbing me blind new total was $265.00 that there my friends is a $135 carry on.. thanks to my Visa People I was able to Cancel everything, it was a awful experience I wish on very few people! TERRIBLE

13 February 2024
Unprompted review
FaresonFleek logo

Reply from FaresonFleek

Dear John,

Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations.

We will be glad assist you with this matter. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.

We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 714 782 7278 or write to us at support@faresonfleek.com anytime.

Regards,
FaresonFleek.com

Rated 5 out of 5 stars

issue with flight

I had an issue with the departure flight and customer service worked with us to ensure we received our exact flight including the arrival time at home. We are extremely thankful for all the effort they put forward to ensure our travel needs were met. Thank you to the entire company and to the representative that worked with us Dustin. We are so thankful.

13 February 2024
Unprompted review

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