FaresonFleek Reviews 110

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, helpful, and professional, often highlighting excellent customer service. Many people appreciate the assistance received, noting that representatives go above and beyond to ensure a smooth booking process and address any concerns. However, some people were dissatisfied with the booking process, encountering issues with confirmation emails and discrepancies in flight details. A few customers also mentioned difficulties with communication and unexpected charges for baggage.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff. Customers frequently praise specific staff... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. While some customers praise the helpfulness of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise several agents for being... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Price

Customers had ambiguous experiences with price. Some reviewers found the pricing to be better than actual... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was able to book last minute tickets to my desired destination at a very good price point. The only downside was the number of calls I had to make in order to make sure I had my tickets in hand as... See more

Rated 4 out of 5 stars

Dustin from customer service was very professional when I encountered an issue with my reservation. I will use faresonflee.com again for future reservations.

Rated 5 out of 5 stars

my experience with this company had been fenomenal! SIMON made the process easy and smooth with his GREAT customer service without him I feel like I would be stressing trying to book my flight alone !... See more


Company details

  1. Travel Agency

Written by the company

We are a US travel agency based in Miami, Florida, providing flights, hotels and car rental reservations to the people.


Contact info

3.7

Average

TrustScore 3.5 out of 5

110 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

ITS A SCAM!

ITS A SCAM!! The tickets are low but in order to get an eticket, you have to pay for the seats which are $60 in my case and they won't give a refund. I didn't know this until after the purchase. They claim I would get an eticket within 4-24 hrs but that never happened. It prompted me to call and they said flights went up. With these seats, I ended up paying $100 more than expedia. Stupid that seats are not included in ticket price.

26 May 2025
Unprompted review
Rated 1 out of 5 stars

ITS A SCAM!

ITS A SCAM!! The tickets are low but in order to get an eticket, you have to pay for the seats which are $60 in my case and they won't give a refund. I didn't know this until after the purchase. They claim I would get an eticket within 4-24 hrs but that never happened. It prompted me to call and they said flights went up. With these seats, I ended up paying $100 more than expedia. Stupid that seats are not included in ticket price.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Mr. Douglas - But I do not know much about the company…

I do not know much about the company per se. I only had experience with one Mr. Douglas. I do not know his last name either.

He was very patient in hearing about my needs and was willing to spend time to meet my requirements in booking my ticket.

I will give a 4.5 star. There is no way to do that in your system, and so I picked up a 5.

There is always a room for improvement - and that is what progress is about.

26 May 2025
Unprompted review
Rated 1 out of 5 stars

You'll be dealing with a lot of scam…I tried calling them back they refuse to give me my money

You'll be dealing with a lot of scam artists. They charged me for four tickets and refused to get my money back it's been 2 weeks. Now every time I call they won't answer the phone. I called the airline the tickets will already refunded to another credit card that was not mine do not buy from airline tickets from them that bunch of thieves a bunch of liar's they no longer answer the phone everyday I call they say they're going to refund my money and they never do do not use this website today makes 3 weeks I have been waiting for my refund every time I call they say in two days in 2 days this place is a fraud what a bunch of thieves I'm so tired of dealing with them they are not a legit company they do not honor that word if you want to work there is a crook and a liar do not buy your tickets from them

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Eric is a champion

Eric assisted me in a time where I really needed it. He went above and beyond for me and my circumstances. He should get a bonus or promoted. Top notch gentleman.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, Very Helpful!

Neel Brown was helpful in clearing up a mistake made in doing my on line transaction. He was able to re-arrange my travel plans for me. He was courteous, professional and knowledgeable and helped me rebook without an increased amount.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a boarding ticket with a…

I had a boarding ticket with a misspelled name and the employee by the name of Eric was kind, patient and very helpful to assist me in making that correction and also checked me in. I am very pleased with his performance. Thank you so much.

16 May 2025
Unprompted review

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