Faregeek Reviews 280

My very late booking and queries were handled swiftly and professionally.

Was a bit apprehensive with the negative comments. Decided to give it a try and they offered the cheapest price compare to others. Booked a long haul flight to asia and received the confirmation a few hours later with no increase in price at all. Checked with the airline and my booking is there. Will use again.

fare price was exactly as advertized no problems at all throgh to check in and saved a few hundread pounds

After seeing quite a few bad reviews about this website on line, I panicked that there may not be the possibility to change my flight date if I had to.

Carmen, reassured me that I was able to go through with this and easy ways how to deal with it include the exact airline price. She was very friendly and understanding and made sure I was completely satisfied with responses. Thank you for putting a young girl at ease.

Thank you again Carmen.

Loved that they ask for call back number in case phone drops
Didn't like that I couldn't search and see same prices and website is not correct
Didn't like long hold time at 4am just to send me an email with info to check

I called with a difficult situation, and he took it right out of my hands, did all the work, and had me sorted in less than 10 minutes. If he is an example of ALL employees, I will never use anyone else again! (and I've acquired millions of miles over my career as a missionary nurse). In fact, if I served on your board of directors, I'd change his position within your company and have him TEACH his customer service methods to everyone in that position! I truly hope you will utilise his skills to benefit you BOTH during his tenure with your company!!!
Sincerely,
Lisa Barrett, Staiinforth, England

MY BOOKING WENT THROUGH WITHOUT A HITCH

Gee, where do I start ?
- poor customer service
- lack of professionalism in agents
- constant call backs for unsolved issues
- promises were made but not kept
- Overcharged and refunded 6 days later ( I'm a student so missing 300$ when your about to go on vacation during spring break is a disaster)
- booked a flight to Sweden at first , called back to change destination and was charged 100$ penalty , plus had to pay the difference of 337$. This is where they charged my card twice 😱😱😱
Next time , No matter how much my ticket will cost , I will not be cheap and I'll book directly with the airline.

We Learn from our Lessons 😂😂😂

Luckily my transaction didn't go through. I was later asked to send all of my personal information, copies of the back and front of my id, passport and credit card along with a hand filled form accepting future charges according to "new rates" which may or not may not be higher than the original price I was quoted.

I sensed something was not right and started reading all these horrible reviews. It seems Faregeek sells you tickets without sending you the airline reservation. Apparently, they are based in India, and once you've made payment, you can't contact them through phone or email. No tickets, no refund, nothing.

I later wrote them an email to cancel the transaction, as I wouldn't be sending the information they asked. I finally got a confirmation saying my order had been cancelled.

You should buy from a safe website, even though it may be a little more expensive. Better be safe than sorry.

Alden picked up on my web purchase issues; took time in delivering a satisfactory conclusion. Could not praise his approach, attitude and professionalism enough. Thank you Alden!

I had to go to USA to look after my mum. The fare geek team made sure I got the best deal possible for a flexible ticket. Many thanks!

Aldo was extremely helpful and informative. Would definitely recommend Faregeek to family and friends.

I needed immediate confirmation and the young lady Carmen was there in seconds, she was so quick to give me all the information I required which helped confirm any concerns which I had, fantastic job.

Every time I needed to contact someone for a query, I was answered within seconds and got more than an adequate response. Consultants really helpful and sent information whilst dealing with my enquiries and made me feel reassured.

Had reason to phone Faregeek with an issue to do with my booking and spoke to Aldo the guy was extremely helpful so would recommend the site

I booked my flight through Faregeek for the first time today. My agent, Aldo, was first class!! His response to email enquiries was very prompt and even when I needed to change the return date of my flight, it was done immediately. I would use Faregeek again given my experience this time with them.

Excellent customer service, very accomodating and friendly staff!!! The price of the ticket is very good too!!!

It was quick response and sent E-ticket after confirming booking. I'll use this company again later this year.

Disaster, unprofessional. fraud will never ever go on that site again

Hi,

I had an issue with a confirmation and I was talking to Symon. He was SO helpful, kind, and patient even when I might have been frustrated. He kept me informed as to about how long I was going to be on hold throughout the call. He confirmed my problem and found a way to fix it. I was very impressed with his service. I thought his excellent service should be recognized.

Thank you!