FARADAY KEYNES LTD RESPONSE: (Original)
We strongly dispute the characterisation of events and the false allegations of unethical practice contained in this review.
This review is not a reflection of a standard service failure but is a direct attempt to avoid payment for professional services rendered.
Contractual Compliance: The initial £1x fixed fee was clearly advertised for clients with compliant and reconciled books, as stipulated in the Engagement Letter and Terms & Conditions signed by the Director of RANNG Property Services Ltd.
Fee Increase: The fee increase was not unilateral or aggressive. It was levied strictly according to the Non-Compliance Clause in the signed contract, which explicitly triggers a fee when a client fails to provide records compliant with legal requirements. The extra charge covers the high-risk, expert time required to investigate and attempt to fix the fundamental statutory failures discovered in the company's books—failures which the client was notified of and given the opportunity to rectify.
Accounting Entry: The internal posting of the fee liability was a standard accounting accrual, a necessary action performed under the authority of the signed engagement to record services already completed.
Legal Status: This entire matter is now subject to formal legal proceedings against RANNG Property Services Ltd for breach of contract and recovery of the outstanding debt.
As the specifics of this situation are now subject to an active legal claim (including a claim for defamation), we cannot comment further in a public forum. We advise the reviewer to instruct their legal counsel to respond to our formal notices.
We maintain the highest standards of professional conduct and compliance, and we will rigorously defend our reputation in court.
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OFFICIAL REPLY FROM FARADAY KEYNES LTD (Updated response to revised review from client)
Thank you for your revised review.
We confirm that RANNG PROPERTY SERVICES LTD (Company No. 15891165) is currently the subject of County Court proceedings for Breach of Contract and Debt Recovery.
The dispute is not over a "sudden increase in cost," as your revised review implies. The supplementary invoice was issued under the terms you explicitly agreed to (Clause 3.1 of the QuickFile Affinity T&Cs + our own T&Cs) after your company failed to maintain compliant records. Specifically, this included:
Gross Misclassification of substantial property assets.
Omission or Misclassification of secured liabilities (mortgages).
You were fully aware of these contractual terms when you signed the engagement letter on 19 November 2025.
Your attempt to use this platform to maliciously dispute a legitimate contractual invoice and avoid payment has failed. Your subsequent revision of the review only confirms the timeline of your attempt to mitigate liability for the original defamatory statement.
LITIGATION WARNING: This matter is now before the UK County Court. Any further communication must be directed to the court, or you must settle the full outstanding debt, which includes the court issue fee and statutory interest, immediately.
Director, Faraday Keynes Ltd
