Fantastic Furniture Reviews 

Bought a queen size mattress online, got a double mattress, which was too small for the bed we had. Fantastic furniture refused to exchange because they say it is against company policy to exchange or refund once product has been unwrapped. $600 worth lost in these cost of living pressures. We were not told nor were we aware of their return policy. To top it all off, an employee at their Wagga store told me to make smart and not stupid choices next time when I went into the shop to explain the situation. I could not believe it. Not only have they lost me as a customer, they will certainly lose my friends and family and anyone who will listen. Avoid at all costs. Take action and let these companies know that they cannot get away with these sorts of things.

Received a crappy quality outdoor lounge, I sent a review and they have still not shown my review for the product. Clearly gate keeping reviews to ensure they make sales. Scummy

I ordered a DOUBLE bed mattress online and they delivered a QUEEN. They took 5 days to come and pick it up. Then I had to call them and ask for a refund. When they did give me the refund, it was less the $30 delivery fee! I don't think I should have to pay that as it was their stuff up not mine. They didn't deliver anything that I could use. NEVER, EVER, AGAIN will I buy from Fantastic furniture. I will also be recommending that no one I know does either.
They don't deserve any stars in my opinion.

Don't bother no service management are rude and furniture is rubbish

The waiting for our lounges is so long. Recommend if buying in WA.Dont buy from Fantastic Furniture unless they have item in the warehouse house.

Ballarat fantastic furniture is cheap rubbish

Placed an order on Sunday afternoon and my wife had a change of heart. Called the company on Monday morning and was told that the order cannot be cancelled. So they will send 2 armchairs from Sydney to Perth and I will have to send them back. This is the last time I will do business with this company.

I was told my sofa would be delivered in 4-6 weeks still waiting looks like it will be more like 10
Customer service when you ring up is terrible waited on hold for 50 minutes asked to be transferred to supervisor waited for another 10 minutes then call cut out l must say staff in store did their best l fell sorry for
Them l think they must get so many complaints
I will never do business with them again

What a experience I went in picked my lounge and fabric order was put through, lounge 899.00 deal if you spend 1000.00 you get 150.00 off so I bought 4 pillows with price tags 35.00 each which bought my order to 1039.00 but sales assistance told me it came to 999.00 so I had to spend another 1 dollar I offered to pay extra 1.00 but they said no I said cancel my order I only worked out in the car it came to 1039.00 so I called back and she tells me the cushions were 25.00 each I replied you tickets showed 35.00 that is how they came to 999.00, I told her the cushions were 35.00 she said they were on sale never disclosing this to me at all they list a sale for 1.00 dollar abd did not let me know the cushions were 25.00 never had such a experience shame on you Fantastic Furniture not so fantastic in my view

After waiting over 3 months for my sofa, it was FINALLY delivered to the local FF warehouse on the 3rd of July. I contacted them on the 3rd of July to organise delivery, however I was told they couldn’t arrange it at the moment and they would call me back in 24 hours. They never called, and every day (or every second day) I would call to try and book in a delivery, everytime I was told “we will have to call you back”. After TWO WEEKS of this nonsense, I requested a refund. The refund was confirmed on the 16th of July. I was told it would take 5-7 days to process. After 7 days, I still haven’t received anything so I call. I am told “sorry it actually takes 7-10 days”. After 10 days passed, no refund. I call, and I am told “sorry it actually takes 14 days” and so on. So 2 weeks after requesting the refund I ask for a transaction ID to confirm they have actually paid it, because let’s be honest, I have absolutely no faith that they can do the bare minimum. I am told “okay we can only email the finance team, it will take 24-48 hours to hear back”. I’ve quite literally requested an update and a copy of the transaction ID 6 times now. It’s almost been a month since requesting the refund and nothing. I have had to put a claim in with fair trading. Terrible customer service, this company is a SCAM.

I’d rate zero stars if I could. Avoid this company like the plague. The service is so slow I’m sitting here without a mattress wondering if I’ve been scammed out of my money.

Walked around bed section for 30 minutes, staff have interest in assisting customers, looking for a queen bed base but walked out after no service, spending my cash elsewhere, 1/10 and that’s being generous

Worst shopping experience of my life. I bought a Replica Tulip Coffee Table (L 80cm x D 80cm x H 50cm). When I finally got home and took it out of the box, I noticed that the base was damaged (the edge of the base was folded). The store agreed to exchange it. I came back to change the table leg, but I had to look at two legs. A lot of damaged packaging and also goods. My mistake was that I did not remove the entire table leg from the package, but only the part of the base that rests on the floor. When I got home and fully unpacked, I noticed that the leg was bent almost in the middle. After contacting the store, they tried to tell me that I had completely removed the product from the packaging, plus all this was in the presence of two employees, although there was only one employee who stood by and watched. Now I'm insulted that I didn't notice a woman standing next to me. If she was there too, then only when I was already leaving.
I would love to see a video recording of the receipt of the product, where there were ''two'' employees and me opening the package!!!
Recommendation: if you buy something, take it completely out of the package or film a video when you open it, so that there is evidence that the product and package is not damaged.

Taren Point store.
My wife put a 10% deposit on a piece of furniture so i treked to the store on Sunday with my ute to pay the remaining 90% and pick it up.

I was told my wife had to be present for the item to be paid and picked up, even though I had the original reciept, the remaining 90% balance, a license which had the same surname and address as the store receipt, They said it was to risky, they wanted some sort of writen authority in an email for me to pay the 90% balance and pick up a piece my wife purchased with a 10% deposit.

Straight up, this was the dumbest and most bizzar retail experience i have ever encounted.

I told my wife to get the deposit refunded and we'l shop at another store with better quality furniture and customer service representitives that actually have a brain.

Never again.

Go into the store and the people at the desk do not come to greet you or assist you, you have to always go and ask them the question which they never know the answer to. Think they need to work on their customer service a little bit more and know their products too.

I ordered a bamboo napkin holder on Sunday 30th June - $8.00 for the item, plus $9.00 for shipping. It just arrived - on Wednesday 3/7/24. That is pretty bl**dy fast!! The item is exactly as shown in the photos, and of excellent quality and I'd imagine it will last for years and years. FANTASTIC!!

John Curtis - Figtree.

Terrible company. Never order from them.

They will sell you items they know they don't have in stock, don't tell you they don't have in stock, when you ring them after the 2 weeks delivery window expired they then tell you another 2 weeks it might arrive. No apology, no explanation.

Terrible business ethics

Worst customer service ever for online responses , had I known I would never have placed an order . No communication, no email though apparently 1 was sent . Waited all day for delivery and still nothing . Wait time over an hour and still nothing . Apparently it's OK to hang around on the phone for a horrendous amount of time .

Poor product quality. Purchased queen foam mattress and within a week, it had compressed dramatically to the point where it offers no support. Not recommended if your a side sleeper.

Ordered an outdoor rug for Mother’s Day on the 4th May. Was sent a tracking number advising it had been posted. When I entered the tracking number in to Aus Post it is not a correct tracking number. Was told they would send a new rug out and 3 weeks later still waiting for it. It’s only coming from a few suburbs away apparently. Customer service is very average as I am the one reaching out each week asking where my order is. However they keep sending me out a product review. Would love to review the rug if it ever arrives. Will never buy from them again.