Fantastic Furniture Reviews 

Appalling. I still don't have the furniture I ordered on their website which was an online only item.
I've been told that it was on board for delivery, then told it's been rescheduled, then told it's rescheduled again.
Message to FF- Don't promise what you can't deliver. People have to arrange time off work and take time out of their day to hang around waiting for nothing.

Leaving a 1 star review as I can’t leave zero. I bought the Trix queen bed in brown as a spare bed fortunately. Firstly, how is it meant to go together when the holes in the timber boards for the headboard don’t line up so screws can be done up. Secondly, while trying to push the slats in, one of the side rails bent and the bed has now had to be pushed up against a wall. Not happy at all and I’ve purchased other items before. Note to self, only order timber furniture as I think this will withstand pressure and not crumple when used. Item was purchased 20.04.25 and put together today for first use tomorrow night. Here’s hoping it hold up for the night. Can’t even leave a review through their link as both links expired, and 1 was received 3 days ago. Not a happy customer at all

I recently bought a Havana 2 door wardrobe. Whilst in the beginning stages of building it, the wood panel broke apart. Fantastic furniture (or failtastic furniture as they should be called), refuses to uphold their warranty policy by offering a replacement or refund. I also had to argue with the delivery guys to get them to actually deliver my products to my flat. I had mentioned the stairs when purchasing, but on the day they were somehow a problem. Would give this company 0/10 stars for customer service and 0/10 for product quality. DO NOT BUY FROM THEM!!

I would absolutely just love to communicate with anyone who has control of your customer service experience!!! Is anyone game to reply?? So far the experience I have had with your company purchasing is beyond description!!! Which I have to say is “TERRIBLE!!”

I am very pleased with the response of my review from Fantastic Furniture Support Manager / Josh. Exceptional response to my issue, he had it resolved with in an hour. Thank you Josh it is very much appreciated.

Customer service is a joke, 1 hour waiting till I gave up. tried the online chat, got a BOT. waited ages for a human, still no help. Am waiting on a refund, they have my money and it apparently takes forever to refund it. Not happy

I received email telling me that my bed is delivered which i haven't received yet. I think delivery driver delivered it at wrong address.

I have not rec'd my delivery, I have rang them 4 times was told by machIne to press 1 for a call back NEVER HAPENED, I waited for 20 minutes no answer.
I send 2 messages & 1 email no answer.
I am now going into the shop & see if anything will happen.

This deserves a no star rating!!!
DO NOT buy from Fantastic Furniture online!
No customer service, you might as well talk to yourself as you don't receive a reply. Multiple calls with no call backs and un answered emails.
I was actually lucky enough that my order did arrive however they just left it at my front door, didn't knock or anything. Fantastic Furniture online and the courier they use are an absolute joke! Steer clear and avoid the headache!!

Never use the fantastic furniture online!!! No customer service, just major frustration. Ordered a bed base before Xmas delivery date went, customer service couldn’t give me an answer to when I’d actually receive it. Open box to install and SURPRISE SURPRISE missing item so could not install!! I’ve been on hold with customer care for 44 mins so far nobody answering😡 your online service is a bloody JOKE😡😡

I simply cannot recommend this company to anybody anymore, the customer service is appauling at best. They will never respond to you, you will always have to reach out to them every single time and even then you get the same "we'll back to you with a response". 3 weeks in total it took to sort out an issue that wasn't even my fault. While you're at it fire your delivery company, they have 1 star reviews galore isnt that common sense NOT to use them. Guess 1-star reviews are your thing now hey?

Horrible customer service, ordered a lounge 9 weeks ago, no update called multiple times to ask for an eta and they know nothing, they can’t give us an eta. I was happy to wait 9 weeks like the receipt said but it’s a joke if they can’t find and it’s supposed to be delivered this week. Going to ask for a full refund, never shopping here again. Do not recommend

Toxic bed stinks! Customer service stinks!

Waiting 3 months for FF to do something about an Evy queen bed & mattress that absolutely stinks. It is so toxic it gives us a headache & is not fit for purpose. Communication is difficult, repeated emails, online chats and 1300 number is never answered & on hold for over an hour each time. Unless we follow up the communication drops off. Then they want photos, or for us to transport a heavy mattress and bed to a store! Stores are also unhelpful & do nothing to sort out the issue because it’s an online purchase they don’t want to know about it. In fact they make you feel like you're wasting THEIR time. The customer is left to waste hours of time. We paid delivery too so all they need to do is pick it up & refund! We have spent thousands at FF and this is how we’re treated. Have reported to Dept of Fair Trading. Online products are not worth the risk!

Update - FF only took action after posting a bad review. Now they want me to change my review!

I have stored their items safely for 3 months at great inconvenience as they're so big but no compensation, no thanks or appreciation for enduring their incompetence or all the time I wasted trying to communicate with them. Now I can waste more of my time waiting for them to turn up to pick up the items! But I don't get a refund until they pick it up so they've also had my money for 3 months.

0 stars if it was an option! Why does the customer pay for the stock to be delivered to the store? No stock in store and $80 charge because staff won’t order. Waiting months for stock and absolutely nothing arrives, this is a joke. Darwin store staff avoid customers. Written to head office and received no reply

Slow to respond. Ask you to re-clarify issues to prolong replacing or refunding purchases.

Gave them a call when only half my order arrived. Took them 3 1/2hrs to call back. Representative wanted to know what specific parts were missing, which I obviously couldn't tell them, so they told me I had to order an instruction manual from the manufacturer.

Spoke to a different representative who sent me the instruction manual to identify missing parts, but hasn't replied to my message in eight days.

Today I spoke to a third representative as my thirty-day return window closes today. This representative said I hadn't replied, then magically found them when I insisted I'd sent several. Says he'll chase it up and get back to me in 24hrs.

Talk about shit service get no reply and don't even answer calls. Having that BOT is a waste of time, was on the phone waiting for 2hours. Asked for a call back no reply.

Im extremely disappointed with the entire purchasing process and the abysmal customer service I received. This ordeal has been nothing short of frustrating, and while I don’t expect any resolution from this review, I will ensure my experience is shared publicly to warn others.

I ordered a double bed frame, and the problems began immediately. The frame itself is of shockingly poor quality—flimsy and unstable. Assembly took over two hours, not helped by an instruction manual that seemed like it was created without any attention to detail. The numbered parts didn’t align with the instructions, making the process unnecessarily confusing and aggravating.

However, the real issue lies in the quality of the bed frame. Once assembled, it was squeaky and felt unstable. I contacted the helpdesk, and after a painstaking 45-minute wait, I was informed that without the original box, they wouldn’t accept the bed frame for return. Who realistically keeps a large bed frame box after assembly? I followed up by sending videos of the issue, but it has been over a week with no response or resolution.

I currently have guests staying at my house, and I’m embarrassed by the subpar quality of this product and the lack of accountability from your company. This has been a deeply disappointing experience, and I will not be recommending your products to anyone.

Do not buy from this company!!!
Ordered a bed base and it never arrived.
It’s been almost 2 months and I can’t contact them
They hang up on me and don’t respond to emails!!!! NIGHTMARE!

Avoid at all costs. Ordered a mattress and the box arrived ripped with a massive hole in it. Have tried email, live chat and waiting on hold for over an hour twice with no answer. Terrible.

Very Bad Service. Ordered online and picked click and collect as I needed item urgently. Went to pick up and was advised that funds has not gone through. I had to go into the bank to confirm and bank confirmed they did have funds. I advised them and they said they would look into it and call me back. I waited and had no call back on day. I called day after to be told that the order had been cancelled and money refunded into my account. Now if I wanted to put order through again, I had to pay for delivery. This is unacceptable as this has all occurred from their end. Not happy at all and will not shop there again!!

Shocking quality of furniture absolute garbage that fell apart and no refund because they said it was assembly error. it shouldn't splinter apart when being put together. 400$ I was expecting better quality then this utter trash