Fantastic Furniture Reviews 

Cancelled order in accordance with ff terms and conditions. Two months later and they still have not refunded the order. Staff are incompetent and rude

Dear Customer Service Team,

I am writing to formally lodge a complaint regarding an unacceptable delivery experience associated with my recent order.

The delivery driver was extremely rude, aggressive, and disrespectful. He refused to deliver my package to my apartment and stated that it was “against policy” to take the item upstairs. This was never communicated to me at the time of purchase, despite paying over $300 for the product and delivery service.

In addition, there were issues locating the correct address, which further delayed the delivery. The situation was handled very poorly, and the driver’s attitude was completely unprofessional.

What concerns me most is the driver’s conduct and comments. At one point, he made an alarming and inappropriate remark implying that he felt unsafe and accused me of intending to harm him or rape him. This accusation is completely baseless, offensive, and unacceptable. Such behaviour should never occur in a professional delivery service.

I would like to ask: what if I were elderly or required assistance? Is this the level of service Fantastic Furniture considers acceptable?

This experience has left me extremely disappointed and uncomfortable. Due to this incident, I have lost confidence in ordering online from Fantastic Furniture.

I request that this matter be investigated seriously and that I receive a formal response explaining how this situation will be addressed to prevent it from happening again.

Order Number: 2288880884327

Ordered online. Order never arrived. Been fighting for a refund for 2 months now and still have no refund and no product. Can’t call anyone to help and you email and get no response. Never ordering from Fantastic Furniture again.

I wish I'd read these reviews before buying a mattress from Fantastic Furniture. It's been 15 days and still nothing. I've tried to contact them several times and with no result. According to the tracking info the mattress has been onboard for delivery for 3 days. I live 10kms from the transport depot.
I won't be buying anything from them again, not online or in-store.

Worst company EVER. Ordered a Christmas tree is October and they sent me the wrong tree AND it was broken. Took forever to get in contact with someone about it then they refused to give me the tree i originally ordered and want to only give me a partial refund for a broken tree I didn’t even want. Finally got them to give me a full refund on November and they have yet to still give it to me a month later and after several times of contacting them. DO NOT buy from this company if you can.

Great customer service from their Shepparton store, couldn't be more helpful with showing us variations of different things we required, (bed, bedside cupboards) dining and lounge furniture as well... She explained why one brand was possibly better than the other as in quality, warranty and manufacturer....
We purchased from.this same store about 10 years ago and service was just as good.. I'm yet to experience delivery but that's another month off... Hoping it all goes smooth as reviews don't give me much hope.... I'll leave my five stars as staff member deserves it, hopefully delivery service doesn't change that....

I’ve had an extremely disappointing experience with Fantastic Furniture.

I ordered an item over two weeks ago for a Christmas present and paid a $99 delivery fee. The courier marked it as “attempted delivery,” but no delivery attempt was made at all — I have camera footage confirming this. The courier also told me they notified Fantastic Furniture about an issue with the suburb, yet Fantastic Furniture never contacted me to clarify anything.

Instead, my order was quietly marked as return to sender, with no call, no email, no update, and no chance for me to fix the issue.

When I contacted customer service, I was told they will not re-deliver my order, will not send a replacement, will not honour the price I paid during the Black Friday sale, and I have to just wait for a refund once it gets back to their warehouse. When I asked about the sale price and the lost Christmas present, the representative hung up on me.

I’m now left without the item, without a delivery, out of pocket for two weeks, and being told to pay full price if I still want it.

This situation was caused entirely by their lack of communication and a failed delivery attempt that never happened. The customer service response has been dismissive, unhelpful, and honestly unacceptable.

I won’t be ordering from Fantastic Furniture again.

I was chasing my order as I didn’t receive tracking info. I was told it would come in a few more days and received two different tracking details. One was incorrect address was told that is the address I gave. I was nothing like it never heard of the place. It was delivered and today I got a message it
Was at the other random address and I can go pick it up??? Customer service terrible and they are incompetent. Won’t order online again

I have made several purchases & everytime my personal experience was very positive.
Staff were on hand & helpful. Especially so when there was an error with my Latitude Credit Card. They took time to help & made a few phone calls and sorted out the problem for me.
Will I buy from them again? Absolutely!
Like I said, this has been my personal experience.

I have never had a more disgusting service from Fantastic Furniture. After receiving a product that was damaged and following their instructions and taking photos of the damage & then when it was in the bin (in its box) so that they would replace it. They then refused unless I climbed in the bin and took it all out of the box!

I bought 2x Dixon Black Bedside Tables, however one of them has a faulty drawer. They were both put together by me, in the same way, but the second one doesn't open and close properly. I emailed 3 times regarding the fault but did not receive any response until 3 weeks later. When I finally got a reply from the customer service team, they requested that I take apart the drawers and provide an image of it completely disassembled in the dumpster. I did this, then was told that I needed to get the drawers ready to be collected up by their supplier who could then replace them. The Fantastic Furniture team has terrible communication with not only eachother, but with their customers. After explaining that the drawers were already trashed, they sent an email stating that the replacement was on it's way. A week later, they sent another email that they had sold out and would not be sending a replacement (after already telling me it was on the way). Their email stated I would be receiving a refund for the drawers and the shipping fee - I only received a refund for the drawers. My entire experience has been awful, the customer service team will say something in an email and it will either not be actioned at all, or is a complete lie. I will never shop here again and will be discouraging anybody else to do the same. If I could give less than 1 star, I would.

If I could give no stars I would. Firstly I bought a desk on line when we didn’t receive anything in queried only to be told they never received the order but yet the money was withdrawn from the bank account. We placed another order for the same desk again now I have been waiting two weeks for it to get delivered starting that the delivery person is busy and can’t deliver at 4pm.
What a joke. Don’t buy anything from them even if you are desperate

Shockingly bad customer service. No reply to emails asking where our sofa is. It’s now a week since I first emailed. Purchased the sofa on 22/9. It’s now about to enter week 8 with no delivery ETA.
Finally got hold of someone via chat on the FF website, and they’ve confirmed our sofa isn’t in the warehouse and they have no idea of ETA. Never again will we order from FF. Customer service is now non-existent.
Lodged an online complaint with the Office of Fair Trading requesting a refund. How many weeks is it acceptable to wait for a sofa, with zero contact from Customer Service? It’s starting to look like a scam and that they’ve stolen my money.

Outdoor setting started horribly peeling paint within weeks of it being placed outdoors. Contacted them to organise a return and its now been a month with no response despite numerous attempts to reach them. Looking on facebook their page is littered with similar complaints of lack of service. Will never purchase here again - products are incredibly cheaply made and after sale customer service is non existent

Absolute terrible customer service. Ordered 2 mattresses online. 1 was never collected from their depot or delivered. They kept saying it was coming despite the tracking only saying was was collected. I have had to ring freight companies, freight depots etc.. and chase up written evidence that it wasn't collected just to prove to them. They have now supposedly sent a request to their warehouse to reship the mattress but it's been 5 days and absolutely no confirmation. Each person on the web chat is completely useless and they all keep passing the buck. Trying to contact anyone online for a refund or to actually do their job is not possible. I will never, EVER buy from Fantastic Furniture again. If you want good customer service, STAY CLEAR!!!!!

As a customer we go into store looking for items for our homes great Order arrives seems ive been charged for two items not one thats ok i will go into store get refund or not !was told ten days for a refund here we are still no refund call store get told same story its processing been sent to finace team call customer service ok no problem 50 minutes first call ok lets try tommorrow oh another 50 minutes seems they exsperiencing higher then usual calls how long am i suppose to wait been day after day i tryed to call to no avail Come in fantastic furniture whats going in ? do we make you wait for payment when we purchase from ypur store or online NO ! Dont think we will be returning to fantastic furniture for future purchases Top that off customer services not in australia just gets better and better now talking with phillpines ask lady are you in australia she says no call gets disacinnected

Not even worth one !! Looking on this website justifies how bad of a company this is just to book a delivery was like watching the grass grow and that probably grows faster !! No apologies at all !! I had timed their waiting on phone and online and I was online trying to book delivery for 10 minutes extra and yet phone call was still answered quicker !! They are quick to take peoples money and judge in store from what you look like or culture and pass the blame to telling us to call for a delivery!! What a disgrace to the company!!

Wow how is it possible to have this many stuff ups?
Ordered a buffet online to be delivered. Received the order and began unpacking to find damaged items. One had water damage and the cardboard peeling off, the other was a draw with a large scratch. I stopped unpacking, emailed and sent photos to customer support. I did have to send follow up emails to get a replacement. The replacement came and they took the damaged packages. They had sent 2 identical packages. Problem is is that a large buffet would not fit in these. Once again emailing customer service. And once having to follow them up on their mistake. Next delivery comes. They deliver a large package and try to take the 2 smaller packages. I explain to the delivery driver that only 1 has to go and I am ment to have a large and small package. He insists that everything is in the large package. I open it up and of course it doesn't have everything in it. Once again emailing customer service telling them I'm done, they can take it away and give me my refund. I have received an email from my PayPal that I am getting a refund but it wasn't including the delivery. Once AGAIN I have to explain to them how to do their job and I will not wear the cost of the delivery. Currently waiting a response.
This company is pathetic. Poor quality and bad customer service. And to top it off no apology. Thanks for waiting my time for well over a month and the 4 times I had to wait around for delivery.

Ordered a sofa 9 weeks ago. Haven't heard anything from them, no updates, nothing.
Tried calling their help line, it always rings out. Finally got tgrough to a guy at the store, could not provide an update.
Beyond useless. Never again. Worst service in Australia

All aspects were overwhelmingly negative. Very worst in decades of experience with retailers. Purchased armchairs online as additional seating was required for visitors. Delivery was 5-7 days which was vitally important. (Delivery centre approx 50 mins away.) Five days passed with zero updates. Phoned support, and after waiting an hour, hung up, headed to Chat, and waited a further 20+ mins. Support contacted delivery centre. Was told I would receive a delivery day/time that afternoon or early the next morning. Nothing. Waited for another day and went to Chat again. Support contacted delivery centre again and said I would receive an update when they were ready to send one. Rude. Also noted that delivery centre had said to hold order at 5 days and send via courier. Visitors came and went, and with zero communication or updates, on day 12, I cancelled the order via the closest store who said they would immediately send confirmation of the cancellation. They didn't. There was ZERO right about Fantastic Furniture. One star is overated.